microSUPPORT (F.A.Q & Ticketing Live Support)

[micheal332001]

1.- How it works
Members having questions, are coming to your support department. They read your Frequence Asked Questions and if they don't solve their problem, they're opening a support ticket.
By opening a ticket, a copy is going to member, and a notification is going to technicians.
Technician reply to the question, eighter using a predefinied reply, or writing a fresh reply.
Technician has the ability to save his reply to predefinied ones, or, if he counts it as common question to add it to as many FAQ categories he wants.
Member gets the reply, and if he is not totally satisfied, he visits your site to continue the discussion and so on.
Member and/or Technician can close a ticket
Member and/or Technician can re-open a ticket2.- Frontend Features
Open a Ticket
My Tickets
F.A.Q listing
Live Support

Information Blocks:
Latest Questions
Important Questions 3.- Technician Features
Support Tickets List, which can be filtered by:
Department
Product
Status
Actions for each ticket:
Reply
Close
Re-open
Actions when replying to a ticket:
Select to include a predefinied reply
Save reply in predefinied replies
Save reply in as many FAQ categories he wants.
Predefinied Replies (Add, Edit, Delete).
Add Question to F.A.Q
List F.A.Q4.- Administrator Features
Unlimited depth level of categories for F.A.Q
Extra Fields
Text
Radio Button
Checkboxes
Droplist
Textarea
Departments. Per each department he can assign an unlimited amount of email addresses, which they will be inform when a new ticket is creating for this department, or when a reply comes from the Members.
Products
Can turn use of Departments On/Off
Can turn use of Products On/Off
Setup the text for the email to Member, upon new ticket creation
Setup the text for the email to Member, upon a new reply from technician
Setup the text for the email to Member, upon ticket's auto close.
Can setup the duration (in hours), to auto close the tickets which they dont have any action from member's side.5.- Usergroup Permissions
Can access the support section
Can submit tickets
Can attach files to ticket
Support priority (lower number means higher priority)
Belongs to Technicians group or not6.- Installation
Upload all files to your site keeping the same structure.
CMOD 777 directories:
microsupport/attachments
Imprort product-microsupport.xml from your admincp
Setup Usergroup permissions
Setup General Options
Setup Live Support Config
Setup Spam Settings
7.- Copyright
Removing my copyright link from the page's footer is illegal. This module is a copyrighted work of Totally-scripts.comi (aka micheal332001).Also Many thanks to Maria for letting me take over her add-on aka MicroHellas

************************************************** *************
Change Log

27th Nov 2010

Live Support Added
Live Support Mini Block Added3rd Dec 2010
Live Support System Settings


No Advisers Online MessagePlace the message you want to show your members when there our no advisers online
Advisers Busy MessagePlace the message you want your members to see when your advisers are busy.
Aviser Online ImagePlace the image name that you want to use for advisers online
I.E. (onlineimage.png)
Place the image within the folder ( microsupport/images/ )
Adviser Off Line ImagePlace the off line image name here I.E (offline.png)
Place the image within the folder ( microsupport/images/ )
Adviser Busy ImagePlace the image you want to use for advisers busy status. I.E (inchat.png)
Place the image within the folder ( microsupport/images/ )
Live Support Welcome MessagePlace your welcome message here that members will see once they have logged into the live support system.
Live Support Login MessagePlace the login message you want to show your members here.
Live Support Image SizeThis is the size of the live support images within the main swf file.
Login/Welcome Text ColourWhat colour would you like the login/welcome text to be when viewing the live support system.
Live Support Mouse Over ColourWhat colour would you like to use for the mouse over colour of users online.
Please place the code like this ( FF0033 ) without the #
Live Support Mouse Down ColourWhat colour would you like to use for the mouse down colour of users online.
Please place the code like this ( FF0033 ) without the #
Live Support Mouse Up ColourWhat colour would you like to use for the mouse up colour of users online.
Please place the code like this ( FF0033 ) without the #
Live Support Online Users TextPlace the text for the online users list.9th Dec 2010

Added Live Support forum side block within the install.

23rd Jan 2011

Added within the live support swf the ability to log members out as requested.

************************************************** ******************
Fixed
Fixed the problem with the quote marks

Added live support image to top of support page See screen shot
Fixed the ' errors within the faq's and Predefinied Reply
Added 2 new templates
These templates what the user that the live support is on or off line and if all advisers are busy.

28th Feb 2011

Fixed a problem with some styles as they were moving the headers and blocks to one side.

Upgrade for this is to just re-import the product.xml file with overwrite set to yes


This will only work with vbulletin version 4.0.x but not for vbulletin version 4.1.x

[InsomniacP]

Tagged cheers Micheal

[M@rc]

Interesting mod. I'm going to brainstorm an idea, on how to use this for my forum.

Thanks! :)

[Teascu Dorin]

Should this be different from the Micro Hellas original thread?

-> https://vborg.vbsupport.ru/showthread.php?t=250594


And if the difference is the Live Support addition why isn't it added on the first /original thread?

Not quite working!

I have set the groups to appear as online but does not appear!
And is not working with other styles as the On/Offline icon removes the logo and background image!

[micheal332001]

Should this be different from the Micro Hellas original thread?

-> https://vborg.vbsupport.ru/showthread.php?t=250594


And if the difference is the Live Support addition why isn't it added on the first /original thread?

Not quite working!

I have set the groups to appear as online but does not appear!
And is not working with other styles as the On/Offline icon removes the logo and background image!

This is the same mod as marias mod its just that i have now taken over the mod.
The reason i have started a new thread was that the only way i can get new files uploaded was to make a new post every time and these then would get lost and members would not know where to find the files to download.

Also i will be able to track problems and fix then as quickly as posible and inform you all.

Live support will only work when an adviser has logged into the live support page here
support.php?do=livesupport
Once they have logged in they then click on the button at the top CHAT ADVISER LOGIN

The adviser will need to keep this page open to be able to give live support

[Neptun]

great that you will continue with the work of maria i love this mode ;)

[micheal332001]

great that you will continue with the work of maria i love this mode ;)

Thankyou

I will be adding in a popup version of the live support so that it will be a smaller window and easyer to keep open for the advisers.

There will be a comercial version coming out with alot more functions for the advisers and users.

As with the version thats on my site you will see that it shows the users online in a list.

[micheal332001]

Please vote for this mod and click installed in you have installed this add-on

Many thanks

[bada_bing]

If this script is anything close to the support Maria gives on herer script I would not recommend ant one install this.

[micheal332001]

If this script is anything close to the support Maria gives on herer script I would not recommend ant one install this.

This is the same script that maria has released and she has given me full rights over it see here
Hello,

Having already 2 surgeries this year, I'm feeling very weak to continue upgrading and supporting my mods here. Even if doctors are saying that I'm going well, I don't believe that I'll recover soon to be active again. That's why I decided to give full copyright rights to anyonw who has the knowledge to continue upgrading and supporting them. The only rule that applies is that they continue to be 100% Free. But of course there are some benefits for you:
You can get donations :o:(
You can get money from copyright removal.
You can port them to any other forum platform (eg xenForo, IPB), but with the same rule. Important notice: You can't port it as standalone PHP script even for free.My active mods for vB4 are:
microCART (MOTM for October) - Given to micheal332001 (https://vborg.vbsupport.ru/member.php?u=53956)
microSUPPORT - Given to micheal332001 (https://vborg.vbsupport.ru/member.php?u=53956)
microDATING
microNEWSLETTER
microCLASSIFIEDS
microINVOICES - Given to SecondV (https://vborg.vbsupport.ru/member.php?u=142777)In case that you want to upgrade them as commercial modules, you must buy them. Contact me for details.

I wish all of you health, happiness and success to your business
Maria

this is the thead maria has made
https://vborg.vbsupport.ru/showthread.php?p=2121651

Also i give full support to all my scripts and reply to all posts member place also maria has not been very well so please dont put her down as you dont know what she has been through its very un-fair of you and out of order.

[Welshy2008]

Hello Michael,

Two things - I have set it up as per instructions and did the permissions for the advisor. BUT - when I loggin, I enter my details and it doesn't actually loogin - it still shows as no advisers online. I am now able to loggin, but when I refresh the page, it log me out and I have to sign in again, all the time.

Once you use the login, the next page says "Welcome to out live support" instead of "Welcome to our". How do I change that please?

I have a test ID and when I use this, even though I can see the form and am able to complete it, when I click on send, I get a "No Permission" message. permissions have been set up correctly for this.

I also see that on the support ticket - there is no anti spam (or Kapacha (sp?) anti-spam is selected in my AdminCP. Is it possible to add Kapacha(sp?) if the system is selected for "Not registered or logged in" people, please?

Actually - I have another query:

Would it be possible that we could change the Live help online and offline images please? If so, how, please? and would it be possible NOT to have them next to the loggin section, but instead, have them below it. (and on top of where the navbar used to be on the 3.8 series of vB)?


And one final, but important thing... I notice that the online/offline spport images do not show on the forum unless I go to the support page after clicking on the "HelpDesk" tab (button). I would ike the option to display it on all pages of the forum or just the support page.

Would that be possible, Michael?

Many Thanks.


PS. Did you get my PM the other day?

PPS: If you would like to view this for yourself - let me know, and I will PM you a link to the forum and your username and password with admin permissions. :)

[micheal332001]

Hello Michael,

Two things - I have set it up as per instructions and did the permissions for the advisor. BUT - when I loggin, I enter my details and it doesn't actually loogin - it still shows as no advisers online. I am now able to loggin, but when I refresh the page, it log me out and I have to sign in again, all the time.

Once you use the login, the next page says "Welcome to out live support" instead of "Welcome to our". How do I change that please?

I have a test ID and when I use this, even though I can see the form and am able to complete it, when I click on send, I get a "No Permission" message. permissions have been set up correctly for this.

I also see that on the support ticket - there is no anti spam (or Kapacha (sp?) anti-spam is selected in my AdminCP. Is it possible to add Kapacha(sp?) if the system is selected for "Not registered or logged in" people, please?

Actually - I have another query:

Would it be possible that we could change the Live help online and offline images please? If so, how, please? and would it be possible NOT to have them next to the loggin section, but instead, have them below it. (and on top of where the navbar used to be on the 3.8 series of vB)?


And one final, but important thing... I notice that the online/offline spport images do not show on the forum unless I go to the support page after clicking on the "HelpDesk" tab (button). I would ike the option to display it on all pages of the forum or just the support page.

Would that be possible, Michael?

Many Thanks.


PS. Did you get my PM the other day?

PPS: If you would like to view this for yourself - let me know, and I will PM you a link to the forum and your username and password with admin permissions. :)

with any flash system you login to and refreash the page you would have to re-login.

Once you use the login, the next page says "Welcome to out live support" instead of "Welcome to our". How do I change that please?

I will sort this out for next release.

I have a test ID and when I use this, even though I can see the form and am able to complete it, when I click on send, I get a "No Permission" message. permissions have been set up correctly for this.

You cannot login twice with the same broswer as for the vb cookies try 2 diffarent broswers like firefox and IE one with test account other with adviser account

I also see that on the support ticket - there is no anti spam (or Kapacha (sp?) anti-spam is selected in my AdminCP. Is it possible to add Kapacha(sp?) if the system is selected for "Not registered or logged in" people, please?

I will add this as an option but there is an anti spam filter built in.

Live support on/off line.
To add this to the main header of your site login to the admincp->Styles & Templates
and open the header template

This part it already put at the top on how to add this to all your forum pages

And one final, but important thing... I notice that the online/offline spport images do not show on the forum unless I go to the support page after clicking on the "HelpDesk" tab (button). I would ike the option to display it on all pages of the forum or just the support page.

At this time you cannot change the images for this as they are hard coded into the swf file.
But this will be added to the commercial version where the admin will be able to use there own images.

[vidan]

hey michael, i wonder if admin can create a support ticket for user, then a user coming into support see the ticket has been opened for him/her.
is this feature possible? or is it exist?

[Bombera]

5 Stars and Nominated for MOTM Thanks.

How I can translate to my language, can you help me?

[VBIran]

Not work @ vBulletin 4.1.0 .
IT said You must login or register to user ticket system to all members after i upgrade to 4.1.0.
Any fix?

[micheal332001]

hey michael, i wonder if admin can create a support ticket for user, then a user coming into support see the ticket has been opened for him/her.
is this feature possible? or is it exist?

This could be added but its not that inportent at the moment to add as members can make there own tickets.

5 Stars and Nominated for MOTM Thanks.

How I can translate to my language, can you help me?

Hi there and thankyou for voting for this to translate this is very simple login to your admincp->Languages & Phrases->Phrase manager
Phrase Type: choose microsupport and all the phrases are there for the support system.

Not work @ vBulletin 4.1.0 .
IT said You must login or register to user ticket system to all members after i upgrade to 4.1.0.
Any fix?

I will look into this but there should not be any problem as there are no code changes that vb has done that would change the way the support system works.
Please make sure you have setup the usergroup setting right as if they have no access then it will ask them to login or register.

[vidan]

is it hard to have such feature?
as admin create ticket for member, and member will get notify of it by email or pm
its feature inherited from kayako support, so i'd like request to have this feature in this modification, thanks.

[micheal332001]

is it hard to have such feature?
as admin create ticket for member, and member will get notify of it by email or pm
its feature inherited from kayako support, so i'd like request to have this feature in this modification, thanks.


Like i said this will be added but there are other things im sorting out for this mod first.

[micheal332001]

is it hard to have such feature?
as admin create ticket for member, and member will get notify of it by email or pm
its feature inherited from kayako support, so i'd like request to have this feature in this modification, thanks.

There are some things im adding that are from the same system but its taking me some time to sort out some of these things.
Im also hopping to add a desk top ap for advisers to use with this system like kayako dose.

Not work @ vBulletin 4.1.0 .
IT said You must login or register to user ticket system to all members after i upgrade to 4.1.0.
Any fix?

Hi there

I can see the problem and yes vb has changed something thats made this happen.
I will make a fix for this very soon and will let you know.

There is no quick fix for this but i will get onto this today and let you know once i have sorted this out.

[micheal332001]

have made a fix for the vbulletin vb 4.1.0
This will also work with all vb 4 versions not just vb 4.1.0
I will upload the new zip files soon.

Just import this product.xml file with overright set to yes

[almty1]

I have the Pro version of Microsupport from Maria. How does that work for switching to this version you are working on. Can we remove the copyright and or get the pro version from you?

[micheal332001]

I have the Pro version of Microsupport from Maria. How does that work for switching to this version you are working on. Can we remove the copyright and or get the pro version from you?

This is the same one as maria started i have now taken it over from maria.
To be able to remove the copyright you will need to pay me for that from my site here
www.totally-scripts.com (http://www.totally-scripts.com)

To use this version if you have had marias installed just upload these files and upgrade like you would with any ofther add-on.

[micheal332001]

Hi all

Just to let you all know i will be uploading a new version of the support system very soon.
This will have some nice little addons for you so that you can change the look of the live support system.

Here are the new options for the admins.

Live Support System Settings

No Advisers Online Message
Place the message you want to show your members when there our no advisers online

Advisers Busy Message
Place the message you want your members to see when your advisers are busy.

Aviser Online Image
Place the image name that you want to use for advisers online
I.E. (onlineimage.png)
Place the image within the folder ( microsupport/images/ )

Adviser Off Line Image
Place the off line image name here I.E (offline.png)
Place the image within the folder ( microsupport/images/ )

Adviser Busy Image
Place the image you want to use for advisers busy status. I.E (inchat.png)
Place the image within the folder ( microsupport/images/ )

Live Support Welcome Message
Place your welcome message here that members will see once they have logged into the live support system.

Live Support Login Message
Place the login message you want to show your members here.

Live Support Image Size
This is the size of the live support images within the main swf file.
Login/Welcome Text Colour
What colour would you like the login/welcome text to be when viewing the live support system.

Live Support Mouse Over Colour
What colour would you like to use for the mouse over colour of users online.
Please place the code like this ( FF0033 ) without the #

Live Support Mouse Down Colour
What colour would you like to use for the mouse down colour of users online.
Please place the code like this ( FF0033 ) without the #

Live Support Mouse Up Colour
What colour would you like to use for the mouse up colour of users online.
Please place the code like this ( FF0033 ) without the #

Live Support Online Users Text
Place the text for the online users list.

More options will be coming within the live support system.

[micheal332001]

Here is a new image for the admincp

[Mikevet1984]

Please michael give more detailed instructions on how to install this mod for non vbulletn newbies like me.

Please update the installation instructions to a more detailed one explaning the steps that should be followed for a complete installation without bugs or errors.

If sb has installed the previous version of MicroHellas what is he/she supposed to do to upgrade to your mod?

Many thanks for your mod!

Regards!

[Teascu Dorin]

Is not working for different style then the default one. The style is completely changed (the BG image does not appear, the style appears on all page and the menu is moved up on the page)

One suggestion about the Live Support is to have a Connect/Disconnect button available only for the groups set in AdminCP of microSupport.

[Welshy2008]

Sounds good Michael, But - and there's always a 'but', isn't there?..

... If a user pays for the "copyright removal", and I know this is seperate to that, but would be great if possible... Can that person have the choice to have a different file path?

What I mean is; where you have said "microsupport/images" in your post #23 above, can the user with purchased "Copyright removal" have the option to change "microsupport" to whatever he/she wishe? IE: suport/images or livesupport/images etc.


Many Thanks Michael for all your hard work, it hasn't gone unoticed. :)

[micheal332001]

Sounds good Michael, But - and there's always a 'but', isn't there?..

... If a user pays for the "copyright removal", and I know this is seperate to that, but would be great if possible... Can that person have the choice to have a different file path?

What I mean is; where you have said "microsupport/images" in your post #23 above, can the user with purchased "Copyright removal" have the option to change "microsupport" to whatever he/she wishe? IE: suport/images or livesupport/images etc.


Many Thanks Michael for all your hard work, it hasn't gone unoticed. :)

I do see what you mean here and yes i can make that an option so that you can choose the folders name.

[micheal332001]

Please michael give more detailed instructions on how to install this mod for non vbulletn newbies like me.

Please update the installation instructions to a more detailed one explaning the steps that should be followed for a complete installation without bugs or errors.

If sb has installed the previous version of MicroHellas what is he/she supposed to do to upgrade to your mod?

Many thanks for your mod!

Regards!

At the top it tells you most of what you need to do to set this up.
As for the other settings they have default settings and dont need to be changed unless you want to.
Also i have added descriptions to eash of the settings to tell you what they are for so setup should be easy.

To add this version of the support system to the one that you may have installed (I.E. the MicroHellas ) they are both the same systems its just i have now taken this over and had to open a new thread.
So upgrading from and old version of a mod is the same with this version of the mod.

Upload all files to forum root
Login to admincp import the product.xml file with overright set to yes.

Thats as easy as it can get

Is not working for different style then the default one. The style is completely changed (the BG image does not appear, the style appears on all page and the menu is moved up on the page)

One suggestion about the Live Support is to have a Connect/Disconnect button available only for the groups set in AdminCP of microSupport.

Im going to be installing some more styles so that i can see this problem and sort it out for you.

If your style is a free version please give me the link to it and i will use that style you are using.

[Teascu Dorin]

Im going to be installing some more styles so that i can see this problem and sort it out for you.

If your style is a free version please give me the link to it and i will use that style you are using.

I have two skins and both of them are not free, but I believe you can try any transparent (with background) style from this forum. I do not believe that I am allowed to post the skin names or the site here.

P.S. Thanks for you answer!

[micheal332001]

Have updated the file microsupport_com_463a_part1.zip
This has the fix for the style problems.

Just import the new product.xml file with overright set to yes
and all should be fine with your styles now.

[cloferba]

CONGRATULATIONS for this!!

[Mike Bucy]

Great Mod!!!!

I only seem to have 1 issue. The added live support image to top of support page will not change when I get online. I can login with a different user at another computer and it stays at Off Line.

Thanks and keep up the good work!

[micheal332001]

Great Mod!!!!

I only seem to have 1 issue. The added live support image to top of support page will not change when I get online. I can login with a different user at another computer and it stays at Off Line.

Also, is there a way to remove the F.A.Q. system?



Thanks and keep up the good work!

If you would like me to have alook i will do m8 just send me a PM and i will take alook for you.

[Teascu Dorin]

Now is working on other styles too. From what I see you removed the header icon with Offline/Online.

Another issue, may be only for me, is that Live Support menu is working but the Technicians drop-down Live Support for pop-up window is loading as an empty page (Tested on Mozilla Firefox and Opera browsers).

[micheal332001]

Now is working on other styles too. From what I see you removed the header icon with Offline/Online.

Another issue, may be only for me, is that Live Support menu is working but the Technicians drop-down Live Support for pop-up window is loading as an empty page (Tested on Mozilla Firefox and Opera browsers).

I will look into this when i get back from work as i have togo away for a few days.

[Bombera]

Thanks for update but if I want customize Live Support Image Size,Live Support Login Message or change Support image nothing change I don't now why, but still all is in default.Does anyone have the same problem?Maybe problem is my version vbulletin I have 4.0.8

[micheal332001]

CONGRATULATIONS for this!!

Thankyou very much

Thanks for update but if I want customize Live Support Image Size,Live Support Login Message or change Support image nothing change I don't now why, but still all is in default.Does anyone have the same problem?Maybe problem is my version vbulletin I have 4.0.8

If you can give me a PM with your forums admincp login and i will take alook for you when i get back home.

[Mike Bucy]

Same here. Using 4.0.8 PL2. Image does not change. Stays in off line image.

[micheal332001]

Same here. Using 4.0.8 PL2. Image does not change. Stays in off line image.

Once logged into the live support system have you clicked the button at the top saying "Chat Adviser Login"

Within the live support system the on/off line images will only updates every 5 seconds
If you have the live support within the header that updates every 15 seconds.

If you would like me to have alook please PM me and i will take alook, will need admincp login details within the PM.

[Bloom21]

Does this script work with 4.1.x?

[micheal332001]

Does this script work with 4.1.x?

Yes this does as i have tested it on 4.1.x

[tomerl1]

Hi,

Great Mod!!!!

where can I change the text?: "A new ticket has been opened. Please get action" (Mail)
and "A new reply has been post. Please get action" (Mail) for Austrian Language

[Ophelia]

This is a great start, but there are some things that it needs in order to be more usable. I would like to see it more in line with osTicket.


There needs to be a way to assign a ticket to a person. This should work off of the user list that is already in vBulletin.
There needs to be a way to view which tickets are assigned to you.
There needs to be a way to reassign the ticket to a different department/product.
There needs to be a way to send a tech a private message as well as the email.
The department/products should have the ability to say "this department is handled by X" and have it instantly assigned to X (a technician).
Delete ticket should only be available based on the usergroup.

[micheal332001]

Hi,

Great Mod!!!!

where can I change the text?: "A new ticket has been opened. Please get action" (Mail)
and "A new reply has been post. Please get action" (Mail) for Austrian Language

You can change the text by going to admincp->Languages & Phrases->phrase manager->

Then choose within this Phrase Type: microsupport and all the phrases are there for you to change.

This is a great start, but there are some things that it needs in order to be more usable. I would like to see it more in line with osTicket.

There needs to be a way to assign a ticket to a person. This should work off of the user list that is already in vBulletin.
There needs to be a way to view which tickets are assigned to you.
There needs to be a way to reassign the ticket to a different department/product.
There needs to be a way to send a tech a private message as well as the email.
The department/products should have the ability to say "this department is handled by X" and have it instantly assigned to X (a technician).
Delete ticket should only be available based on the usergroup.


These things will be added but its going to take time as i have other mods to sort out as well.


I have just added within the new files the ability to add a forum block its all done for you, just import the new product.xml file and it will install the forum side block for you.

[Teascu Dorin]

It is working now as should.

Some suggestions /issues:

1. - The version number is not changed in ACP plugin manager (still 4.6.3.)
2. - The 'Live Support' window should be somehow made to be integrated as with the same colors as per the style used...
3. - There are too many (in my opinion) Login necesary to start a chat. I belive that could be directly connected if the users belongs to the specific group!

[micheal332001]

It is working now as should.

Some suggestions /issues:

1. - The version number is not changed in ACP plugin manager (still 4.6.3.)
2. - The 'Live Support' window should be somehow made to be integrated as with the same colors as per the style used...
3. - There are too many (in my opinion) Login necesary to start a chat. I belive that could be directly connected if the users belongs to the specific group!

1. - The version number is not changed in ACP plugin manager (still 4.6.3.)

Looking into this as it should have updated.

2. - The 'Live Support' window should be somehow made to be integrated as with the same colors as per the style used...

Am working on a new version that will be able to import the users style but may take some time to sort out.

3. - There are too many (in my opinion) Login necesary to start a chat. I belive that could be directly connected if the users belongs to the specific group!

There are only 2 logins one for the forums and one for the live support system other than that you dont need to login to the help desk for any thing else.

[micheal332001]

1. - The version number is not changed in ACP plugin manager (still 4.6.3.)


Have sorted out the product.xml file should install fine now and update version.

[Hang Tuah]

how to remove word for HELPDESK AT NAVBAR for my forum
cutimalaysia.my

[micheal332001]

how to remove word for HELPDESK AT NAVBAR for my forum
cutimalaysia.my

Login to admincp goto Languages & Phrases -> Phrase manager
then in the Phrase Type: find microsupport all the phrases are there.

[mitch84]

hi, I have to download 3 parts?

[micheal332001]

hi, I have to download 3 parts?


6.- Installation
Upload all files to your site keeping the same structure.
CMOD 777 directories:
microsupport/attachments
Imprort product-microsupport.xml from your admincp
Setup Usergroup permissions
Setup General Options
Setup Live Support Config
Setup Spam Settings

[vidan]

hi michael, i'd like to ask if the updated version on 13 dec, admin can create a ticket for member?
or the feature will be on next version, thanks.

[micheal332001]

hi michael, i'd like to ask if the updated version on 13 dec, admin can create a ticket for member?
or the feature will be on next version, thanks.

I will see about adding this to next release.

[vidan]

thanks michael great job! really appreciate it.

[preemz10314]

how are you suppose to install this, do you download all 3 files? Instructions are poorly written. I downloaded all 3 uploaded them, brings me to /support.php after clicking helpdesk yet i browsed all the files there is no support.php wtf. uninstalled. please provide some insight on how to install correctly.

[Smiler2009]

As it stands, my advisor icon is in the top right of the header, not good for me. How do I move it to a more suitable place?

Jeff.

And thanks for continuing Maria's great mods Micheal, much appreciated.

[micheal332001]

thanks michael great job! really appreciate it.

Your welcome m8

how are you suppose to install this, do you download all 3 files? Instructions are poorly written. I downloaded all 3 uploaded them, brings me to /support.php after clicking helpdesk yet i browsed all the files there is no support.php wtf. uninstalled. please provide some insight on how to install correctly.

Please download all 3 zip files and upload to your forums root dir.
Import the product.xml file
Then follow the other install options at the top of this page.

As it stands, my advisor icon is in the top right of the header, not good for me. How do I move it to a more suitable place?

Jeff.

And thanks for continuing Maria's great mods Micheal, much appreciated.

This has now been changed from the header to be placed within the forums side bar and at the side within the support system.

As you can see from the code at the top telling you how to place this within the header you can remove it from there and place it any where.

To save you from having to edit templates i added a sode bar that can be activated within the suspports settings.

Merry christmas and a happy new year to you all.

[Smiler2009]

Thanks for the update Micheal. I've taken out the code in my header, all works as you say, excellent!

Jeff.

[micheal332001]

Thanks for the update Micheal. I've taken out the code in my header, all works as you say, excellent!

Jeff.

Your welcome m8 glad its all ok for you now.

[Mike Bucy]

Hi Michael,

Great Mod!!!

I do have one problem. When I click on My Tickets the Live Support Box goes all the way across the header. Works fine in Firefox but not IE8.

Also note that "Important Questions" and "Latest Questions" menu's are not formatted corectly.

Example:

http://www.watchmyemployees.com/images/wme_images/New Ticket.jpg

I also want to remove the HelpDesk Navbar button without modifing your microsupport_tabmenu. Any better way to do this?

Thanks

[micheal332001]

Hi Michael,

Great Mod!!!

I do have one problem. When I click on My Tickets the Live Support Box goes all the way across the header. Works fine in Firefox but not IE8.

Also note that "Important Questions" and "Latest Questions" menu's are not formatted corectly.

Example:

http://www.watchmyemployees.com/images/wme_images/New%20Ticket.jpg

I also want to remove the HelpDesk Navbar button without modifing your microsupport_tabmenu. Any better way to do this?

Thanks

Hi there m8

From your image i cannot see alot there as its very small and not clear
As for the live support at the top of the page this has been removed within the new files and added to the forums side bar, so that no one needs to edit the templates.

As to remove the navbar helpdesk from the navbar its easy just login to admincp->plugins & products->plugin manager

look for Product : microSUPPORT PRO then click the check box HelpDesk Tab Menu and then save and the help desk tab will not show.

[Welshy2008]

Hi Michael,

How do I remove the "HelpDesk" tab, please?

And I am not getting any attachments through that were sent via the "ticket".

Your help will be appreciated.

Many Thanks.

[Mike Bucy]

Hi Michael,

How's that image.

I have uninstalled, removed all files, uploaded latest files. Same results.

Using VB4.1.0 Patch level 2

http://watchmyemployees.com/images/wme_images/New Ticket.jpg

[micheal332001]

Hi Michael,

How do I remove the "HelpDesk" tab, please?

And I am not getting any attachments through that were sent via the "ticket".


Your help will be appreciated.

Many Thanks.

Happy new year

As to remove the navbar helpdesk from the navbar its easy just login to admincp->plugins & products->plugin manager

look for Product : microSUPPORT PRO then click the check box HelpDesk Tab Menu and then save and the help desk tab will not show.

[micheal332001]

Hi Michael,

How's that image.

I have uninstalled, removed all files, uploaded latest files. Same results.

Using VB4.1.0 Patch level 2



Happy new year to you

If you would like me to take alook for you please PM me with full admincp access and ill take alook at the templates for you.

[GoHighVoltage]

I see there is 3 downloads. Do I need to download all three? What is the easiest and best way to install this?

Thanks!

[micheal332001]

I see there is 3 downloads. Do I need to download all three? What is the easiest and best way to install this?

Thanks!

Yes all 3 zip files need to be downloaded and uploaded to your forum
then just import the product xml file and set up the usergroups thats how easy it is to set this system up.

[GoHighVoltage]

Thanks, what do I import the .xml file into?

[GoHighVoltage]

What exactly is this, and what should be here? I am not sure what this setting is or what it does?

Put the usergroups you would like to have access to the
admincp and live chat system.
Place usergroups in like so I.E ( 6,8,9 )

Also, what is the best way to set up all the SPAM settings?

Thanks and nice mod!

[dmm2020]

First, I really appreciate the fix you did to the post I made in the old thread. Upgrade is awesome.

However, one issue found:

When you click the "Live Support" link, it pops up with a blank white screen titled "Live Support popup. My gut feeling is as soon as I post this, I will find the solution in other posts to this thread I have yet to read. If not, well I am reporting the issue then.

Recommendation:

I use volunteer staff at agaresmedia.com in our and would like to see them benefit a bit by getting voluntary donations for their service. It would be nice for staff to configure their Paypal address and if a member wants to make a donation, click that button and then the volunteer staff member gets paid directly. Is this a feature in the Pro version?

[micheal332001]

What exactly is this, and what should be here? I am not sure what this setting is or what it does?

Put the usergroups you would like to have access to the
admincp and live chat system.
Place usergroups in like so I.E ( 6,8,9 )


Also, what is the best way to set up all the SPAM settings?

Thanks and nice mod!

Read the info at the top of the page it tells you what this is for.

First, I really appreciate the fix you did to the post I made in the old thread. Upgrade is awesome.

However, one issue found:

When you click the "Live Support" link, it pops up with a blank white screen titled "Live Support popup. My gut feeling is as soon as I post this, I will find the solution in other posts to this thread I have yet to read. If not, well I am reporting the issue then.

Recommendation:

I use volunteer staff at agaresmedia.com in our and would like to see them benefit a bit by getting voluntary donations for their service. It would be nice for staff to configure their Paypal address and if a member wants to make a donation, click that button and then the volunteer staff member gets paid directly. Is this a feature in the Pro version?


Im looking into the popup problem and will have a fix for this very soon thankyou for letting me know.

I do like the idea of having the pay staff member and will sort something out for this within the live support system.

I will PM you with info on this when its made as it would be something for the commercial version.

[micheal332001]

All files have been updated and should have fixed the popup problem.
You might notice a few other changes as there are more optiond to change some of the live support functions.

[GoHighVoltage]

How do I install an update?

Hopefully I installed the update correctly. I uninstalled the import. Then overwrote all the files by re-uploading the new package. Then I imported the new .xml file.

Did I do it correctly?

[GoHighVoltage]

Hi, Thanks so much, I am a bit confused:

What is the best way, or how to set up all the SPAM settings?

Also, I think I updated to 4.6.4 correctly, by uninstalling the .xml file, and overwriting all the files on the server, then reinstalling the new 4.6.4 .xml file?

What is different in the new files? I did notice the Agent online / offline is no longer in the side block? Is this correct? And I didn't notice any other new options?

[Dadoo]

Please find below microSUPPORT v4.6.4 translated in french.

Install instructions :

Go to AdminCP -> Language & Phrases -> Import -> Import XML file on existant French language (Allow overwrite : YES)

-----

Rendez-vous dans votre AdminCP -> Langues & Expressions -> Importer un langage :
Choisissez le langage "Français" (Autoriser l'écrasement : OUI)

[Teascu Dorin]

Nice work. Now looks like is working nice.

[micheal332001]

Please find below microSUPPORT v4.6.4 translated in french.

Install instructions :

Go to AdminCP -> Language & Phrases -> Import -> Import XML file on existant French language (Allow overwrite : YES)

-----

Rendez-vous dans votre AdminCP -> Langues & Expressions -> Importer un langage :
Choisissez le langage "Fran?ais" (Autoriser l'?crasement : OUI)

Thankyou for doing this.

Nice work. Now looks like is working nice.


Glad its all working rught now tool alittle time to get there but we did.

[GoHighVoltage]

Hi, Thanks so much, I am a bit confused:


What is the best way, or how to set up all the SPAM settings?

Also, I think I updated to 4.6.4 correctly, by uninstalling the .xml file, and overwriting all the files on the server, then reinstalling the new 4.6.4 .xml file?

What is different in the new files? I did notice the Agent online / offline is no longer in the side block? Is this correct? And I didn't notice any other new options?


Anything on the questions above?

[micheal332001]

Hi, Thanks so much, I am a bit confused:


What is the best way, or how to set up all the SPAM settings?

Also, I think I updated to 4.6.4 correctly, by uninstalling the .xml file, and overwriting all the files on the server, then reinstalling the new 4.6.4 .xml file?

What is different in the new files? I did notice the Agent online / offline is no longer in the side block? Is this correct? And I didn't notice any other new options?

the spam settings are already set for you but you can change them if needed.

The only changes are some updates to templates and some of the php files that have some bug fixes.

[GoHighVoltage]

Hi Michael,
I am sorry for so many questions, but I want to fully use and understand you mods. they are awesome!

Under Spam Settings:

Autharized domain names = "is blank"

Spam Bad String = "Content-Type:, MIME-Version:, Content-Transfer-Encoding:, bcc:, cc:"

------------------------------------------------------

If I turn on Anti Spam, are these ok to leave as is, and it work fine?

Thanks so much!

[Dadoo]

Thankyou for doing this.

My pleasure :-)

I also translated others "micro" products, actually i'm finishing microCLASSIFIEDS 4.8.6

I should release it tomorrow morning..

[GoHighVoltage]

Did I upgrade to the latest files correctly?

I upgraded by uninstalling the .xml file, and overwriting all the files on the server, then reinstalling the new 4.6.4 .xml file?

[micheal332001]

Hi Michael,
I am sorry for so many questions, but I want to fully use and understand you mods. they are awesome!

Under Spam Settings:

Autharized domain names = "is blank"

Spam Bad String = "Content-Type:, MIME-Version:, Content-Transfer-Encoding:, bcc:, cc:"

------------------------------------------------------

If I turn on Anti Spam, are these ok to leave as is, and it work fine?

Thanks so much!

with this
Autharized domain names = "is blank"

put your domain name here.

you dont need to change this
Spam Bad String

[GoHighVoltage]

Hi, I noticed after I updated to your latest version, that the "agent online/offline" moved from the side panel to the header. Is this correct?

[micheal332001]

Hi, I noticed after I updated to your latest version, that the "agent online/offline" moved from the side panel to the header. Is this correct?


This is being changed within the next version to be within the side block.

[GoHighVoltage]

odd, Cause the version I installed last week, had it in the side block, and the new one you posted the other day moved it to the header? Which is better?

[MelH]

Hi Michael, thanks for a fantastic mod.

Can you please tell me how to you turn off Live Support altogether if I don't want to use it?

Also I must be doing something wrong because I cant find the link to add a support ticket??
Attached is the category view and the 2nd image is after I click on a category.

[micheal332001]

odd, Cause the version I installed last week, had it in the side block, and the new one you posted the other day moved it to the header? Which is better?

This will be changed in the next release.

Hi Michael, thanks for a fantastic mod.

Can you please tell me how to you turn off Live Support altogether if I don't want to use it?

Also I must be doing something wrong because I cant find the link to add a support ticket??
Attached is the category view and the 2nd image is after I click on a category.

The free version here will not have the option to turn off the live support.
But if you dont want to use it then you will have to edit the templates to disable it.

If you need to know what templates let me know and i will post here.

[Ophelia]

I posted earlier in the thread and was hoping for an update on some things that are needed :) Thanks!

[MelH]

<i>Edit:…</i>Managed to figure it out… all sorted now….

[micheal332001]

Edit:?Managed to figure it out? all sorted now?.

Sorry m8 have been busy working on the commercial version.
That has all you have asked for and more.

[Raffaele]

Hello Micheal... is there a way i can make the online /offline agent flood so when you scroll down it will scroll with the screen...

I also notices when i'm login live support is disabled is there a way i can enable it
Thank you for your help

[micheal332001]

Hello Micheal... is there a way i can make the online /offline agent flood so when you scroll down it will scroll with the screen...

I also notices when i'm login live support is disabled is there a way i can enable it
Thank you for your help


Hi there m8

I will look into what you are asking about the on/off line agent.

As for the other problem please give more details so i can see if i can make the same happen on my sites.

[MelH]

Hi Michael,

When a user clicks a category (eg: Registration questions) they are taken to the FAQ's for that category and the heading is >> Questions in category: Registration Questions.

Above this is another heading: >> FAQ Categories. But there is no categories showing under this heading, the area is blank. They have to go back to Help Desk front page to see all categories again.

Should there be categories showing on the questions page? If yes, what could be wrong with my installation and how can I show them? If not how can I make them show?

Thanks for your help....

[micheal332001]

Hi Michael,

When a user clicks a category (eg: Registration questions) they are taken to the FAQ's for that category and the heading is >> Questions in category: Registration Questions.

Above this is another heading: >> FAQ Categories. But there is no categories showing under this heading, the area is blank. They have to go back to Help Desk front page to see all categories again.

Should there be categories showing on the questions page? If yes, what could be wrong with my installation and how can I show them? If not how can I make them show?


Thanks for your help....

I will have alook into this as it should be showing the category that the sub category is in.

[MelH]

I will have alook into this as it should be showing the category that the sub category is in.

I'm not sure if you understood what I meant so I attached a picture. You can see there are no categaries listed under '>>FAQ Categories'

[micheal332001]

I'm not sure if you understood what I meant so I attached a picture. You can see there are no categaries listed under '>>FAQ Categories'

Yes i do understand and this bit should not be showing when in a category.

[MelH]

So they always have to go back to Help Desk front page to change category?

[micheal332001]

So they always have to go back to Help Desk front page to change category?

Yes at this time they would have to as it will not show the categories when you are in a category.
Lets say you have 100 categories and then you click to go into one of these categories you would still have the 100 categories showing and the questions within the category showing.
So this would not look very good with all this info in one place.

This could be added without a problem but i dont think it would look very good.

[MelH]

This could be added without a problem but i dont think it would look very good.

I understand what you mean about large numbers of categories and questions but I only have eight categories with about 4 questions in each so for me it would be ideal to show all the categories all the time.

So if it can be added without a problem can you please tell me how to do it?

[GoHighVoltage]

Upgraded to VB 4.1.1 I notice in Firefox that when in the Help Desk Screen the "Live Agent status" In the upper right of header is halfway down under the search bar.

And in Explorer, it is a huge blank header on top of the header. all messed up.

Any fixes? Or is there a way to eliminate it from the header?

Also, in the Forum Blocks Manager, it shows the Support Live Chat, but not matter what the setting, it will not show in the side block.

PS: I have uninstalled and installed the latest version as well. No Luck.

[GoHighVoltage]

Upgraded to VB 4.1.1 I notice in Firefox that when in the Help Desk Screen the "Live Agent status" In the upper right of header is halfway down under the search bar.

And in Explorer, it is a huge blank header on top of the header. all messed up.

Any fixes? Or is there a way to eliminate it from the header?

Also, in the Forum Blocks Manager, it shows the Support Live Chat, but not matter what the setting, it will not show in the side block.

PS: I have uninstalled and installed the latest version as well. No Luck.

Ok, It is a problem with your latest xml installer. I uninstalled and used the version from 12/9/10, and everything works fine.

[micheal332001]

Upgraded to VB 4.1.1 I notice in Firefox that when in the Help Desk Screen the "Live Agent status" In the upper right of header is halfway down under the search bar.

And in Explorer, it is a huge blank header on top of the header. all messed up.

Any fixes? Or is there a way to eliminate it from the header?

Also, in the Forum Blocks Manager, it shows the Support Live Chat, but not matter what the setting, it will not show in the side block.

PS: I have uninstalled and installed the latest version as well. No Luck.

Ok, It is a problem with your latest xml installer. I uninstalled and used the version from 12/9/10, and everything works fine.

This will be changed within the next release as im adding in a floating block.

[Welshy2008]

Michael,

would it be possible to change the screen on support.php to:

https://vborg.vbsupport.ru/external/2011/01/37.jpg

Please.


I think the text and the image is clearer, easier to understand and looks a whole lot better.


many Thanks,
Welshy2008.

[Datenpapst]

Is there any chance to get the *.fla files for the flash files to change their design and appearance?

[Datenpapst]

And there is the problem for 4.1.1. where I cant submit a ticket.

you do not have permission to access this page. This could be due to one of several reasons:

Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

[micheal332001]

Michael,

would it be possible to change the screen on support.php to:


Please.


I think the text and the image is clearer, easier to understand and looks a whole lot better.


many Thanks,
Welshy2008.

Yes this can be made to be an option within the support system.
Ill sort it out for next release.

[micheal332001]

Is there any chance to get the *.fla files for the flash files to change their design and appearance?

The fla files will not be released at all.
Sorry for this.

And there is the problem for 4.1.1. where I cant submit a ticket.

This problem you are talking about is fixed within the new version 4.6.4.
Versions 4.1.1 and upto 4.6.0 are not supported any more as its not version 4.6.4

[Datenpapst]

I just installed the whole thing and I still got a problem. 4.1.1. is the vbulletin version though ;)

[SpikedRocker]

I got a few questions about primarly the FAQ stuff.

When editing an FAQ, it imports the HTML codes into the editor instead of the vB code. If you don't remove HTML, as you know, it will publish the syntax. Is there a way to make it port vB code instead of HTML?

When creating a new FAQ from a ticket, can we get the User's Question imported into it like we have the Agents first response?

Is it possible to add Closed Tickets to FAQ's without re-opening tickets or copy and pasting?

Also, is it possible to get New Tickets and New Responses to become notifications so we don't have to keep going back to the Ticket ToDo page?

[micheal332001]

I got a few questions about primarly the FAQ stuff.

When editing an FAQ, it imports the HTML codes into the editor instead of the vB code. If you don't remove HTML, as you know, it will publish the syntax. Is there a way to make it port vB code instead of HTML?

When creating a new FAQ from a ticket, can we get the User's Question imported into it like we have the Agents first response?

Is it possible to add Closed Tickets to FAQ's without re-opening tickets or copy and pasting?

Also, is it possible to get New Tickets and New Responses to become notifications so we don't have to keep going back to the Ticket ToDo page?

When editing an FAQ, it imports the HTML codes into the editor instead of the vB code. If you don't remove HTML, as you know, it will publish the syntax. Is there a way to make it port vB code instead of HTML?

This will be fixed within next release.

Is it possible to add Closed Tickets to FAQ's without re-opening tickets or copy and pasting?

This is possible and would be added but may not be in this free version.

Also, is it possible to get New Tickets and New Responses to become notifications so we don't have to keep going back to the Ticket ToDo page?

Will look into this.

[Welshy2008]

Michael,

would it be possible to change the screen on support.php to:

https://vborg.vbsupport.ru/external/2011/01/37.jpg

Please.


I think the text and the image is clearer, easier to understand and looks a whole lot better.


many Thanks,
Welshy2008.

Yes this can be made to be an option within the support system.
Ill sort it out for next release.



Thank You Michael, I appreciate that. Is there an estimated release date on the next release, Please?

[micheal332001]

I hope to release a new version within the next few days.

[GoHighVoltage]

Please.


I think the text and the image is clearer, easier to understand and looks a whole lot better.


many Thanks,
Welshy2008.



Actually, I like the way you have the window now. Please do not change.

[fluidswork]

I hope to release a new version within the next few days.

will be waiting for the update .......................

[Welshy2008]

I hope to release a new version within the next few days.


Thank You Michael.

[DevinM]

This will be changed in the next release.
The free version here will not have the option to turn off the live support.
But if you dont want to use it then you will have to edit the templates to disable it.

If you need to know what templates let me know and i will post here.

Can you post this info? I really love this system but we have no need for live support. Id just like to have that live support icon in the upper right no longer show up.

[micheal332001]

Can you post this info? I really love this system but we have no need for live support. Id just like to have that live support icon in the upper right no longer show up.

I will add a read me file to next release letting members know how to remove the live support.

[GoHighVoltage]

Help,

All my online/offline guy icons are not right. See attached pic. Why are they like this? They are suppose to have the Yellow writing in the middle of the picture. I have uninstalled, reinstalled, to no end.

How do I fix and what is causing this?

Also, How can I remove the Online/offline guy from the header? I want to delete it altogether. In IE, it is totally messed up.

Thanks!

[Mastar]

The Support Live Chat isn't showing in the side block!

Its enabled!

[dmm2020]

And there is the problem for 4.1.1. where I cant submit a ticket.

I get this same error. I got it after I recently upgraded Microsupport. Is there any resolution to this yet? My version is 4.0.8 for vb.

[micheal332001]

The Support Live Chat isn't showing in the side block!

Its enabled!

I get this same error. I got it after I recently upgraded Microsupport. Is there any resolution to this yet? My version is 4.0.8 for vb.

I should have an update ready later today or tomorrow.

[SpikedRocker]

I know this won't be ready for the next update, but can you create a "timeout" fuction on the live chat? I've got people who are lazy and don't click logout, so they stay logged in. Its missleading for people who are wanting to use that feature that needs help.

[GoHighVoltage]

Actually I would not want the time out. Once I am logged in and on the site, I would not want to be timed out. tell your people to stop being so lazy. :)

[SpikedRocker]

Actually I would not want the time out. Once I am logged in and on the site, I would not want to be timed out. tell your people to stop being so lazy. :)

I have reminded them to log back in and click the log out button, so it should help. But like I said, its misleading to people if no one really is there. Or maybe not a time out, but for the administrator to "force logout" people who are not there?

[micheal332001]

I have reminded them to log back in and click the log out button, so it should help. But like I said, its misleading to people if no one really is there. Or maybe not a time out, but for the administrator to "force logout" people who are not there?

Your are right this does need something that can remove members that are not there.
So we have maybe 2 options

1. a cron job that will remove everyone once every hour.
2. a function added to the live support screen that will let the admin click a name and remove them.

[micheal332001]

To remove the live support from the header of your site follow these setps.


login to admincp
Styles & Templates
Style Manager
Choose your style to change
open the header and microcart_header templates
Find <li>
<OBJECT classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000"
codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=5,0,0,0"
WIDTH=75 HEIGHT=75>
<PARAM NAME=movie VALUE="microsupport_onoffline.swf"> <PARAM NAME=quality VALUE=high> <PARAM NAME=bgcolor VALUE=#FFFFFF> <EMBED src="microsupport_onoffline.swf" quality=high bgcolor=#FFFFFF WIDTH=75 HEIGHT=75 TYPE="application/x-shockwave-flash" PLUGINSPAGE="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></EMBED>
</OBJECT>
</li>


RemoveThats it and the live support thats within the header will not show.

[GoHighVoltage]

Your are right this does need something that can remove members that are not there.
So we have maybe 2 options

1. a cron job that will remove everyone once every hour.
2. a function added to the live support screen that will let the admin click a name and remove them.

#2 is the best option. This would make the most sense

[micheal332001]

#2 is the best option. This would make the most sense


Added this.

[SpikedRocker]

Thanks. I also think #2 was the better option. :-D

Installed, I see the logout this user but when I click, nothing happens. I log out, and reload and they disappear. So it works, but I was thinking of a more instantaneous removal, if possible.

[micheal332001]

Thanks. I also think #2 was the better option. :-D

Installed, I see the logout this user but when I click, nothing happens. I log out, and reload and they disappear. So it works, but I was thinking of a more instantaneous removal, if possible.

Once the button to log a user out is click it does log them out right away.
This will show in the users online after 10 seconds as it takes that long before its updated.

[Mastar]

I've been trying to get this to function but can't.

Tech signs in, client signs in, client tries to initiate tech support, client image pops up and that's it, on the tech side there's no change at all.

[DarKNull]

Its messing up my template.
i'm using completevb template: http://www.completevb.com/demovb4/forum.php?styleid=23

https://vborg.vbsupport.ru/external/2011/01/2.gif

[micheal332001]

Its messing up my template.
i'm using completevb template: http://www.completevb.com/demovb4/forum.php?styleid=23



you need to edit the header template and remove this

<OBJECT classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000"
codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=5,0,0,0"
WIDTH=65 HEIGHT=65>
<PARAM NAME=movie VALUE="microsupport_onoffline.swf"> <PARAM NAME=quality VALUE=high> <PARAM NAME=bgcolor VALUE=#FFFFFF> <EMBED src="microsupport_onoffline.swf" quality=high bgcolor=#FFFFFF WIDTH=65 HEIGHT=65 TYPE="application/x-shockwave-flash" PLUGINSPAGE="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></EMBED>
</OBJECT>

as this does not work in I.E

[DarKNull]

I already removed it from : microsupport_header_onoffline

anywhere else ?

[micheal332001]

I already removed it from : microsupport_header_onoffline

anywhere else ?

yes the main header template

[DarKNull]

yes the main header template

main header template doesn't have that code.

[micheal332001]

main header template doesn't have that code.

Then take alook within the microsupport_header_onoffline and see if its there.

[DarKNull]

Then take alook within the microsupport_header_onoffline and see if its there.

Already removed it from there. its blank

[Gametastrophe]

Currently using this as a recruitment Q&A. Is there any way to add HTML or BBCode support to your answers, as well as change the fields that say "department" and "product" to something else, or is that a no-go?

I'm kind of new to coding, and a lot of it is self taught.

[dmm2020]

Originally Posted by Mastar View Post

The Support Live Chat isn't showing in the side block!

Its enabled!

Originally Posted by dmm2020 View Post

I get this same error. I got it after I recently upgraded Microsupport. Is there any resolution to this yet? My version is 4.0.8 for vb.

I should have an update ready later today or tomorrow.

Does the latest upgrade fix my issue? Our customers can not post tickets nor can I respond to anything right now.

[micheal332001]

Does the latest upgrade fix my issue? Our customers can not post tickets nor can I respond to anything right now.

Have you check the usergoup options as if they are set wrong you will not be able to post any new tickets.
Also make sure you have installed this latest version as there was a problem with this in older version of this support system.

[Mastar]

No my issue isn't fixed, actually nothing seem to have changed. I've disabled this mod for now til a new version pops up.

[dmm2020]

Originally Posted by Mastar View Post

The Support Live Chat isn't showing in the side block!

Its enabled!

Originally Posted by dmm2020 View Post

I get this same error. I got it after I recently upgraded Microsupport. Is there any resolution to this yet? My version is 4.0.8 for vb.

I should have an update ready later today or tomorrow.

Does the latest upgrade fix my issue? Our customers can not post tickets nor can I respond to anything right now.

No it does not fix the problem. Permissions in microSupport in admincp is set to 6,7 which is administrators & moderators for admin, but nothing to show permissions for what user groups can submit tickets. However, none of us can answer a ticket nor can users post new tickets now. We are using v4.0.8 vBulletin.

We do eventually want to go to your commercial version but before I can convince the owner to invest the money, we need this working.

Users, moderators and admins get this error message when they attempt to post a ticket or reply to one:

dmm2020, you do not have permission to access this page. This could be due to one of several reasons:

1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.


We started getting this error as soon as we upgraded the last update you posted. I am wondering though, did you change code to make it look at user permissions or group permissions? It should be on group permissions.

[micheal332001]

No my issue isn't fixed, actually nothing seem to have changed. I've disabled this mod for now til a new version pops up.

If you want me to have alook for you and find out why its not working please send me admincp access and FTP login so that i can make the changes to the files if need be.

[andyv72]

german lang needed....

[Mastar]

See the screenshots:

[micheal332001]

See the screenshots:

So if you try it within firefox or any other system it works or not.

[skol]

Great mod,but it seems to have conflicts with the spamming configuration once disabled everything works fine.Maybe that needs looking at.One problem we have is it's pulling the original default header logo for some reason, we use concepta flash logo for the header but your mod seems to be pulling the default any ideas? other than that good job...

Edit: fixed.

[SpikedRocker]

We've experienced a minor issue with the Live Support. When recieving a chat request from a user, you connect, but the rings will continue for up to 3 times till they stop. Then when chatting, on both ends you see a Server is Trying to Connect message, the messages go through but its quite annoying and doesn't look good. Any thoughts on how to fix?

[Deirdre]

I am having some issues with the emails being sent. Instead of going to the line, it actually write in the email body /r.

I like this mod a lot but there is definitely things that could be done to improve it and it would really be awesome.

Ophelia had some great suggestions and I agree with her that those things need to be added.

Along with what she said:
- Instead of having to enter each tech email for each category, being able to add them to each department. Maybe have a ladder: senior/junior tech etc. And then assign that whole group to one department.
- Option to list some of the FAQs under each category with "view all" or something.
- Email: maybe having a link to the support ticket in question in the email so people can click..or at the very list the title of it. This would be especially helpful for admins so they would at least know which one is being replied to.
- live support: I don't like it at all. It doesn't seem to flow with the rest of it. I think we should be able to choose the background by default and not allow users to change it. Also, we should be able to click on their username to pull up their profile during the chat. The whole live chat needs a lot of work.
- button to disable live chat all together.

[GoHighVoltage]

I think this mod is one of the best. I would recommend you guys to send money donations. This mod works perfectly for me. You can ask and suggest for new features, but the time and energy is enormous, so be sure to donate money to the mod writer.

[kesandal]

Hello Michael,
I think I found a bug.

I am using css-commands in the additional.css for my header-background.
Unfortunately the additional.css i not being loaded when I click on "HelpDesk". :(

Any idea?

Best regards

[jldrake]

<a href="http://www.voltagegaming.com/forum/support.php" target="_blank">http://www.voltagegaming.com/forum/support.php</a>

Why is it the styling is all jacked up?

[dang3rzon3]

http://www.voltagegaming.com/forum/support.php

Why is it the styling is all jacked up?

i have the same problem and nobody help us to fix it
http://www.pianetagay.com/forum/support.php

[micheal332001]

i have the same problem and nobody help us to fix it
http://www.pianetagay.com/forum/support.php

Im working on a fix for this at the moment and will have some new files uploaded very soon.

Sorry for the delay but have been very busy.

[WEBDosser]

you have to register to see anything?..

http://www.totally-scripts.com/

[micheal332001]

you have to register to see anything?..

http://www.totally-scripts.com/

yes thats right you do have to signup for my site as i dont want any unwanted people on my site adding spam and other things.
Thats why you can only see things on my site if you sign up.

[micheal332001]

<u>28th Feb 2011</u>

Fixed a problem with some styles as they were moving the headers and blocks to one side.

Upgrade for this is to just re-import the product.xml file with overwrite set to yes

[dang3rzon3]

28th Feb 2011

Fixed a problem with some styles as they were moving the headers and blocks to one side.

Upgrade for this is to just re-import the product.xml file with overwrite set to yes
now is ok! Thank you so much!

http://www.pianetagay.com/forum/support.php


Is it possible to fix microdating? i have the same problem
http://www.pianetagay.com/forum/dating.php

[micheal332001]

now is ok! Thank you so much!

http://www.pianetagay.com/forum/support.php


Is it possible to fix microdating? i have the same problem
http://www.pianetagay.com/forum/dating.php

send me your admincp login details and i can sort this out for you.

[dang3rzon3]

send me your admincp login details and i can sort this out for you.

You have a new PM!
Thanks :)

[Dadoo]

French phrases updated to 4.6.4_28022011

[micheal332001]

You have a new PM!
Thanks :)

Fixed your problem m8

French phrases updated to 4.6.4_28022011

Added to main mod downloads thanks again

[jldrake]

28th Feb 2011

Fixed a problem with some styles as they were moving the headers and blocks to one side.

Upgrade for this is to just re-import the product.xml file with overwrite set to yes



Where is this fix posted at. The one in the zip does the following to my forum:

http://www.voltagegaming.com/forum/support.php

its all jacked up.

[micheal332001]

Where is this fix posted at. The one in the zip does the following to my forum:

http://www.voltagegaming.com/forum/support.php

its all jacked up.

i will post the new update tomorrow as i now know whats making this happen.

[fukdawrld]

I love this mod...Works great but the new tickets page breaks my template.

[micheal332001]

I love this mod...Works great but the new tickets page breaks my template.

Working on a fix for this as i know whats making this happen.

[Mikevet1984]

Hello. Michael!

I would like to ask you where is the Navbar tab template of the micro support modification so as to add an icon on it next to the phrase HelpDesk?

[Mikevet1984]

What is the content to enable the live support notification in forum side block!

The one which was automattically created is faulty and has no content message in the content box.

Any help, please?

[micheal332001]

Hello. Michael!

I would like to ask you where is the Navbar tab template of the micro support modification so as to add an icon on it next to the phrase HelpDesk?

can be found in this template microsupport_tabmenu

What is the content to enable the live support notification in forum side block!

The one which was automattically created is faulty and has no content message in the content box.

Any help, please?

Template for this is here microsupport_block_onoffline

[Mikevet1984]

Michael the content box is still empty and no side bar blocks appears.

I added manually the phrase <return $support;> as an experimen to see if this will work and now the side bar looks ok. The Live support icon appears in side bar. I think you should take a llok because the block that is created automaically is a little faulty.

Thank you!

[micheal332001]

Michael the content box is still empty and no side bar blocks appears.

I added manually the phrase <return $support;> as an experimen to see if this will work and now the side bar looks ok. The Live support icon appears in side bar. I think you should take a llok because the block that is created automaically is a little faulty.

Thank you!

Thankyou m8 i will take out the auto making of this block and make it one that you have to put in as that would be easyer for me to code.

[bebeko]

Not work with 4.0.3 something is missing in this version and not install correct


I was lucky a had in my HD the old version :rolleyes:

[micheal332001]

Not work with 4.0.3 something is missing in this version and not install correct


I was lucky a had in my HD the old version :rolleyes:

I have tryed this on 4.0 and up to the 4.1 versions and had no problem.
Please give me the errors you are getting and i can sort them out.

[bposner]

Nice mod, thanks for all that worked on it.
Question about file upload. The system allows the file to be chosen when opening a ticket, but I can't see to find the file, nor is it transferred during the email notification. This may be a VB setup option, but not sure. Directories have 777 permissions as requested.
Thank you for your time and support

SOLVED: Didn't have the allowed extension entered in the settings. - thanks

[bposner]

Couple more questions.
How do I send any attachments that are loaded in the ticket with the email send to notification email? (if possible)
How do I transfer some of the other collected data in the fields with the notification email as well. (if possible)

[Sforums]

If this script is anything close to the support Maria gives on herer script I would not recommend ant one install this.

Very true....I had so much trouble with her mods....

[nerowolfe]

Hi. Is working good in 4.1.2 with crome, but on firefox is a tragedy!

http://img812.imageshack.us/img812/9378/immagine000.png (http://img812.imageshack.us/i/immagine000.png/)

Can you help me?

[GoHighVoltage]

I have this mod and it works perfectly. No problems.

[Jack.D]

Hello Only User Group 6 Can Acces Live Support Why

[nerowolfe]

Now is ok also firefox.

But, how I can disable for all members the chat live?

[Jack.D]

Hi Use The Other Microsupport There Is One With Just Ticketing And Faq

[dang3rzon3]

is it possible to use bbcode or html in faq?

[micheal332001]

Very true....I had so much trouble with her mods....

I give good support for all my scripts as you can see here i answer almost every post made by members.
Yet no coder gets any thanks form people for the work thay do all you want is everything for free and most coders have commercial scripts they are working on and cannot give all there time for free versions.

As it stands for me as a coder i give 30% of my time for free scripts and 70% of my time for my paying members.

So dont come here and say that you are getting a bad service from any coder that gives you something for free,
Im not just sticking up for me as a coder but for all coders.
If you think you are not getting the right support or what you want with a free script then pay for it and you will get what you want.

Hi. Is working good in 4.1.2 with crome, but on firefox is a tragedy!

Can you help me?

This has been fixed with the files added here as i test all my add-ons with IE, firefox Opera and safari

is it possible to use bbcode or html in faq?

at this time no but will be added at some stage.

[GoHighVoltage]

I get excellent support from Michael on all his mods. I have never had any issue with him. He is one of the best programmers here.

Thank you for all your hard work Michael. I sure do appreciate it.

[WEBDosser]

Yes i too give great thanks to you for your time writing these addons..

[micheal332001]

I get excellent support from Michael on all his mods. I have never had any issue with him. He is one of the best programmers here.

Thank you for all your hard work Michael. I sure do appreciate it.

Yes i too give great thanks to you for your time writing these addons..


Thank you both for this i just get fedup with some people wanting to much from coders some times and never think on how long a coder has been making this scripts.

[Welshy2008]

I know what you mean Michael.

I pet hate of mine is when not a Please or Thank you is mentioned.


:(

[dale09]

Is it possible to disable the live support? If so, how?

Thanks in advance.

[dale09]

I was able to figure it out. I just edited a few of the templates. However, would be cool to have someone to click and turn it off. Thanks for the mod though!

[micheal332001]

I was able to figure it out. I just edited a few of the templates. However, would be cool to have someone to click and turn it off. Thanks for the mod though!

This has been added but not to this version only the commercial version.

[Mikevet1984]

When will the commercial version be reasy and available Michael? What will the price be about?

You are one of the best coders here....Great support! Thank you very much for everything.

[micheal332001]

When will the commercial version be reasy and available Michael? What will the price be about?

You are one of the best coders here....Great support! Thank you very much for everything.

thank you for the nice words as for any commercial versions i cannot talk about them here so i will PM you about this.

[RoyalConvict]

Howdy!

Nice work! Everything is fine under 4.1.2

Is it possible to set all questions/tickets as public? Everybody should read tickets or requests from any other user.

[Zabulus]

This is nice but.. Is there anyway to give the user & techs notice that there are new tickets waiting? Like when you have a PM theres a 1 or something blinking or something? Instead of having to manually look.

Also what is the difference between this and commericial

[micheal332001]

Howdy!

Nice work! Everything is fine under 4.1.2

Is it possible to set all questions/tickets as public? Everybody should read tickets or requests from any other user.

This could be added within the next release at some stage but very busy making sure all bugs are gone before adding in anything else.

This is nice but.. Is there anyway to give the user & techs notice that there are new tickets waiting? Like when you have a PM theres a 1 or something blinking or something? Instead of having to manually look.

Also what is the difference between this and commericial

Microsupport commercial has alot more to offer like.

Support Chat Upload Path
Live Support Active
No Advisers Online Message
Advisers Busy Message
Aviser Online Image
Adviser Off Line Image
Adviser Busy Image
Live Support Welcome Message
Live Support Login Message
Live Support Image Size
Login/Welcome Text Colour
Live Support Mouse Over Colour
Live Support Mouse Down Colour
Live Support Mouse Up Colour
Live Support Online Users Text
Show Floating On/Off line block
Floating Block Background Colour
Floating Block Border Colour
Floating Block Width
Floating Block Text

The ability to share a file with the member you are talking to within the live chat system as well.

[Zabulus]

Like I asked in private, there are 2 things holding me back

#1 There's no notice of a new ticket for the user or support that I can see (Except an email which I would like to turn off). There should be some popup or highlight or SOMETHING obvious to tell the user & techs they have new tickets that are waiting (Like a PM here).

#2 The other thing holding me back is live support shouldn't have to login everytime, it should capture the session in VB, otherwise I would use that feature

Thanks

Zab

[micheal332001]

this has been added to the commercial version only.

[Datenpapst]

Everytime I try to create a ticket it says I dont have the rights to do so - even though I set all the rights for my usergroup.

I am using vb version 4.1.3 :(

[micheal332001]

Everytime I try to create a ticket it says I dont have the rights to do so - even though I set all the rights for my usergroup.

I am using vb version 4.1.3 :(

Please make sure you have uploaded all the files to the right place and rebuild the bitfilds and it should work fine as no one else has reported this problem.

If you still cannot get this to work please feel free to pm me with your admincp and FTP login details and I'll sort this out for you.

[VBIran]

This script have a problem in header ! it doesn't show the notifications correctly .

[micheal332001]

This script have a problem in header ! it doesn't show the notifications correctly .

can you show me a screen shot and ill look into it.

[binu_ji]

hey michael, i wonder if admin can create a support ticket for user, then a user coming into support see the ticket has been opened for him/her.
is this feature possible? or is it exist?
Is this feature will be added?
I also need this feature.

Also i want admin to edit the replies

Thanks

[TurkeySub]

Hi,

Has this been updated to support v4.1.3?

I have it working but looks like at least one page has a template issue (Submit a ticket page, livechat image and info is at the top right of the page).

A few questions:

1) Is there a way to disable livechat from showing?
2) When a technician replies to a ticket it is no longer displayed, is there a way to allow it to continue to display in the event the technician needs to reply to the ticket again?

[micheal332001]

Hi,

Has this been updated to support v4.1.3?

I have it working but looks like at least one page has a template issue (Submit a ticket page, livechat image and info is at the top right of the page).

A few questions:

1) Is there a way to disable livechat from showing?
2) When a technician replies to a ticket it is no longer displayed, is there a way to allow it to continue to display in the event the technician needs to reply to the ticket again?

in the commercial version you can turn on or off the live chat.
as for num 2 the tech can still view any ticket he/she wants.

[Hostboard]

When a member submits a ticket, I see it. I then reply to it but after I submit it, it disappears from view? Am I missing something?

[micheal332001]

When a member submits a ticket, I see it. I then reply to it but after I submit it, it disappears from view? Am I missing something?

when you click the tickets todo it will not show you tickets you have replyed to, you will need to change the Status filter to show the ones you want or just click the button filter to show all tickets.

Hope this helps you.

[Hostboard]

The filters are all set to "all" Still, the 2 tickets I replied to are MIA. If I change the filter to "progress" now I can see them. Shouldn't "all" mean just that?

Is there any chance of possibly getting the ticket list to: hot link the user who create the ticket to their profile & maybe add another column to show who was last to reply?

Also if I decide to purchase the pro version how easy is it to upgrade?

Love this addon!

Edit: Also a date and time stamp on the ticket list would be helpfull as would be a way to change the order of the tickets between oldest to newest or newest to oldest.

[princesspepper]

Please make sure you have uploaded all the files to the right place and rebuild the bitfilds and it should work fine as no one else has reported this problem.

If you still cannot get this to work please feel free to pm me with your admincp and FTP login details and I'll sort this out for you.My members and moderators are getting this problem too. Also on 4.1.3. I get this problem as admin when I try to reply to a ticket, although I can at least get into the helpcentre.

I have checked and double checked permissions. They are all correct.

[micheal332001]

The filters are all set to "all" Still, the 2 tickets I replied to are MIA. If I change the filter to "progress" now I can see them. Shouldn't "all" mean just that?


Is there any chance of possibly getting the ticket list to: hot link the user who create the ticket to their profile & maybe add another column to show who was last to reply?

Also if I decide to purchase the pro version how easy is it to upgrade?

Love this addon!

Edit: Also a date and time stamp on the ticket list would be helpfull as would be a way to change the order of the tickets between oldest to newest or newest to oldest.

when going to the tickets todo list it will only show the tickets that have no replys to them.
Only when you click the filter will it show all tickets.

Is there any chance of possibly getting the ticket list to: hot link the user who create the ticket to their profile & maybe add another column to show who was last to reply?

Thats a good idea to hot link to users profile will sort this out for the next release of the commercial version.
And to show who last replyed is a good idea as well.

To install the commercial version is easy just upload the files import the xml with overwrite set to yes.
The commercial version is an extention of the free version so it just upgrades.

Also a date and time stamp on the ticket list would be helpfull as would be a way to change the order of the tickets between oldest to newest or newest to oldest.

also another good idea to be added.

Thanks for the kind words about this add-on but not all the credit can go to me as Maria did alot of this system i just updated it and added in a live support system.

[Hostboard]

Can you also add the ability for tickets to be publicly viewable. Maybe an ACP option for user groups OR maybe a simple check box some where visible on the page. My users tend to like to see if the issue has been reported and then make a note that they also have the same problem or see we are working on a resolution. Also they can view previous issues and or solutions figure out their issue on their own.

TIA

[kabir]

Dear I Install That But Show This Error

Warning: Unexpected character in input: ''' (ASCII=39) state=1 in /home/inspireg/public_html/support.php on line 1344

Parse error: syntax error, unexpected '<' in /home/inspireg/public_html/support.php on line 1344

[micheal332001]

Dear I Install That But Show This Error

try re-uploading the files as this shows they were not uploaded right.

[Poohnix]

We're getting an error not having permission to view the page when submitting a ticket, (and the ticket isn't submitted), even when the usergroup permissions are set to "can submit ticket". This is on a vB 4.1.3 install.
Also there seems to be something strange with the live chat - it says all operators are busy, no matter how many are logged in. (It appears the system treats Technicians as regular users in need of support, not as Technicians...)
What are we doing wrong here? We've double- and triple-checked all settings again and again, but can't find anything amiss.
(PS. This is the same as Princesspepper posted about May 30, above.)

[TheShanka]

Do we have the option of paying for Copyright Removal?

[micheal332001]

We're getting an error not having permission to view the page when submitting a ticket, (and the ticket isn't submitted), even when the usergroup permissions are set to "can submit ticket". This is on a vB 4.1.3 install.
Also there seems to be something strange with the live chat - it says all operators are busy, no matter how many are logged in. (It appears the system treats Technicians as regular users in need of support, not as Technicians...)
What are we doing wrong here? We've double- and triple-checked all settings again and again, but can't find anything amiss.
(PS. This is the same as Princesspepper posted about May 30, above.)

Make sure you have uploaded all files to the right place and also run this from your admincp.
http://www.USERSITE.com/USERFORUM/admincp/index.php?do=buildbitfields

Do we have the option of paying for Copyright Removal?

Yes there is and you can get info about this here www.totally-scripts.com/shop/shop.html

[Poohnix]

Make sure you have uploaded all files to the right place and also run this from your admincp.
http://www.USERSITE.com/USERFORUM/admincp/index.php?do=buildbitfields


I'm sorry, but still no joy... We reinstalled microSupport completely, double-checked file locations and permissions, run buildbitfields, but still get a VB permission error when trying to submit a ticket. (Even when an admin does it.)
Also, the live support... isn't there supposed to be an option for Technichians to log in as Technichians? As it is, there is no such option we can find, so the live chat is always unavailable, because "all advisors are in chat".
I don't know if we're just dense, but both admins have long experience from vB admin and programming. Perhaps we're missing something obvious, but we've spent many hours trying to find the issue with no success. :confused:

[micheal332001]

I'm sorry, but still no joy... We reinstalled microSupport completely, double-checked file locations and permissions, run buildbitfields, but still get a VB permission error when trying to submit a ticket. (Even when an admin does it.)
Also, the live support... isn't there supposed to be an option for Technichians to log in as Technichians? As it is, there is no such option we can find, so the live chat is always unavailable, because "all advisors are in chat".
I don't know if we're just dense, but both admins have long experience from vB admin and programming. Perhaps we're missing something obvious, but we've spent many hours trying to find the issue with no success. :confused:

if you would like me to take alook then please feel free to send me a PM with ftp and admincp login details and ill sort out for you.

[steviewonder44]

Not working with vB 4.14 I get permission denied on submit a ticket and this error:

Warning: Division by zero in [path]/microsupport/includes/functions.php on line 291

[Post Reader]

really great... reserved

[micheal332001]

Poohnix I have sorted out your support system now its all working.

[micheal332001]

Not working with vB 4.14 I get permission denied on submit a ticket and this error:

Warning: Division by zero in [path]/microsupport/includes/functions.php on line 291

have you got this option set

F.A.Q Columns
How many columns to use for FAQ Categories?

within the settings as you cannot have this set as 0

[princesspepper]

To remove the live support from the header of your site follow these setps.


login to admincp
Styles & Templates
Style Manager
Choose your style to change
open the header and microcart_header templates
Find <li>
<OBJECT classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000"
codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=5,0,0,0"
WIDTH=75 HEIGHT=75>
<PARAM NAME=movie VALUE="microsupport_onoffline.swf"> <PARAM NAME=quality VALUE=high> <PARAM NAME=bgcolor VALUE=#FFFFFF> <EMBED src="microsupport_onoffline.swf" quality=high bgcolor=#FFFFFF WIDTH=75 HEIGHT=75 TYPE="application/x-shockwave-flash" PLUGINSPAGE="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></EMBED>
</OBJECT>
</li>


RemoveThats it and the live support thats within the header will not show.

Is there a way of restyling this? I would prefer not to remove it, as it's pretty nifty, however at the moment it's portrait and it'd fit my forum style a lot better if I could make it landscape and re-position it.

I am fine with CSS, so if you can tell me if I can edit the templates and which ones, I'll take a look and post back if I'm successful :)

[steviewonder44]

have you got this option set

F.A.Q Columns
How many columns to use for FAQ Categories?

within the settings as you cannot have this set as 0

I uninstalled it and using the older version without live support and works good.

[Poohnix]

Poohnix I have sorted out your support system now its all working.

Thanks a lot!

[Hostboard]

Currently it is possible to submit a ticket without a title. Is there a way to check for entering a title prior to submission?

[micheal332001]

Currently it is possible to submit a ticket without a title. Is there a way to check for entering a title prior to submission?

hi there sorry im not supporting this here any more as i dont have the time to keep checking differnent sites for posts.
i have alot of work on with the commercial versions and have to support them more as they are paying for the product.

as to your question you should not be able to submit a tickect without the title but it does happen, this is being fixed in the commercial version.

[Mariner1]

I get this error when clicking on help desk tab

Warning: require_once(./includes/functions_wysiwyg.php) [function.require-once]: failed to open stream: No such file or directory in [path]/support.php on line 59

Fatal error: require_once() [function.require]: Failed opening required './includes/functions_wysiwyg.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/netwo103/public_html/support.php on line 59

Anyone know what causes this pls.Im using 4.15

[Mariner1]

Can anyone help pls,see above post

[masons]

Well perhaps you read the instructions where it clearly states, it doesnt work on on 4.1

[4tdesign]

Fatal error: Call to undefined function fetch_language_fields_sql() in class_core.php

i did not read the instructions and put ti in 4.1.5 need to remove any advice............

[VBIran]

Put a option that Each user can post X tickets in X Hour.

[Mariner1]

Is this mod still supported

[micheal332001]

I get this error when clicking on help desk tab

Warning: require_once(./includes/functions_wysiwyg.php) [function.require-once]: failed to open stream: No such file or directory in [path]/support.php on line 59

Fatal error: require_once() [function.require]: Failed opening required './includes/functions_wysiwyg.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/netwo103/public_html/support.php on line 59

Anyone know what causes this pls.Im using 4.15

i will update this to work with the old and new editors as with vb version 4.1.4 they changed the editor and thats why you are getting this error.

Fatal error: Call to undefined function fetch_language_fields_sql() in class_core.php

i did not read the instructions and put ti in 4.1.5 need to remove any advice............

i can tell you this has nothing to do with the support system,
the only thing i can sugest is to reupload the vbulletin files as it looks like one file is missing or did not upload right.

also someone asked if this is supported here well i can tell you that there is very limited support for any of my free scripts released here.

[VBIran]

i will update this to work with the old and new editors as with vb version 4.1.4 they changed the editor and thats why you are getting this error.


This mode havent problem with 4.1.4 .

Can you Put a option that Each user can post X tickets in X Hour?

[GamersChallenge]

does the paid version work with the 4.1.5?

[TCB]

Why invest time in using a mod, rely on its use and then find out it's not support in a new version of vbulletin?

I really honer developers of addons, have respect for their skills and devotion of helping others. But releasing a mod and then don't keep it updated with the releases of vbulletin is BAD. It's bad for the vb community.

Vbulletin should give a timespan for coders to update their addons to support (for example the 4.1.x series) within a month, and then move it to the graveyard. If this happens several times, these coders should be marked.

Don't want to sound harsh or disrespectful, but just like us (moderators/admins/owners of messageboards) you are obliged to commit yourself to the people that are depending on you.

[SocialNetworkBuzz]

Don't want to sound harsh or disrespectful, but just like us (moderators/admins/owners of messageboards) you are obliged to commit yourself to the people that are depending on you.

Or learn to fix it yourself ;)

Everyone here does everything for free, so pretty greedy imho to feel they are obliged to make sure your site can upgrade. If you don't have the PHP skills to make adjustments, but a mod means so much to you, then it's simple. Don't upgrade to the next generation of vB. Releases would be more of a ghost town then it already is if the staff ever agreed to your demands. Your type of attitude is why many already have stopped public releases.

[Hostboard]

People should also read...

hi there sorry im not supporting this here any more as i dont have the time to keep checking differnent sites for posts.
i have alot of work on with the commercial versions and have to support them more as they are paying for the product...

Mike, has great support on his site and yes the commercial verison of this does work with 4.1.5pl1

[ltwonet]

When does this problem with the Wysiwyg plan on being fixed, I'd be interested in the commerical verison but I'd like to try it for free first. When will this be released to work with 4.1.7.

"Warning: require_once(./includes/functions_wysiwyg.php) [function.require-once]: failed to open stream: No such file or directory in [path]/support.php on line 59

Fatal error: require_once() [function.require]: Failed opening required './includes/functions_wysiwyg.php' (include_path='.:/usr/local/lib/php:/usr/local/php5/lib/pear') in /home/gamersinsane/insane-gamers.com/support.php on line 59"

[Christos Teriakis]

When does this problem with the Wysiwyg plan on being fixed, I'd be interested in the commerical verison but I'd like to try it for free first. When will this be released to work with 4.1.7.

"Warning: require_once(./includes/functions_wysiwyg.php) [function.require-once]: failed to open stream: No such file or directory in [path]/support.php on line 59

Fatal error: require_once() [function.require]: Failed opening required './includes/functions_wysiwyg.php' (include_path='.:/usr/local/lib/php:/usr/local/php5/lib/pear') in /home/gamersinsane/insane-gamers.com/support.php on line 59"

This is because vB has removed this file from the distribution zip. The reason is that with the new editor this file is not in use anymore. There are 2 ways to correct it:
1.- This is for Mike: To change the syntax according to the new editor.
2.- This is for you. From a vB distribution file earlier than 4.1.5 upload the file includes/functions_wysiwyg.php to includes/ directory. It should works.

Chris

[micheal332001]

People should also read...



Mike, has great support on his site and yes the commercial verison of this does work with 4.1.5pl1

When does this problem with the Wysiwyg plan on being fixed, I'd be interested in the commerical verison but I'd like to try it for free first. When will this be released to work with 4.1.7.

"Warning: require_once(./includes/functions_wysiwyg.php) [function.require-once]: failed to open stream: No such file or directory in [path]/support.php on line 59

Fatal error: require_once() [function.require]: Failed opening required './includes/functions_wysiwyg.php' (include_path='.:/usr/local/lib/php:/usr/local/php5/lib/pear') in /home/gamersinsane/insane-gamers.com/support.php on line 59"

read the post Hostboard posted as its true the commercial version does support both editors.

This is because vB has removed this file from the distribution zip. The reason is that with the new editor this file is not in use anymore. There are 2 ways to correct it:
1.- This is for Mike: To change the syntax according to the new editor.
2.- This is for you. From a vB distribution file earlier than 4.1.5 upload the file includes/functions_wysiwyg.php to includes/ directory. It should works.

Chris

Also as ChrisTERiS has posted here is a quick fix for this problem.

[daddybird292]

I'm very interested in testing/buying this = however, the Dev site says "testing mobile output".

[Mariner1]

2 questions

How do i fix this pls

Warning: array_keys() [function.array-keys]: The first argument should be an array in [path]/microsupport/includes/functions.php on line 99

Warning: Invalid argument supplied for foreach() in [path]/microsupport/includes/functions.php on line 100

Also the language is in french,how do i get it to English pls

[daddybird292]

What is the best version of Vbulletin 4.x.x for this to run on?

[Mariner1]

Can anyone help pls

How do i fix this pls

Warning: array_keys() [function.array-keys]: The first argument should be an array in [path]/microsupport/includes/functions.php on line 99

Warning: Invalid argument supplied for foreach() in [path]/microsupport/includes/functions.php on line 100

Also the language is in french,how do i get it to English pls

[Hostboard]

What is the best version of Vbulletin 4.x.x for this to run on?

This will work on VB 4.1.4 and older ONLY. If you are running a version of VB with the ckeditor (4.1.5+) you will need to purchase the commercial version.

[Hostboard]

Can anyone help pls

How do i fix this pls

Warning: array_keys() [function.array-keys]: The first argument should be an array in [path]/microsupport/includes/functions.php on line 99

Warning: Invalid argument supplied for foreach() in [path]/microsupport/includes/functions.php on line 100

Also the language is in french,how do i get it to English pls

What version of VB are you running? What did/were you doing when this error message was given?