microSUPPORT (F.A.Q & Ticketing Live Support)

[Mariner1]

Hi

Im running 4.15.All i did was install it.I tried to setup a new categorie when i got the error message in admin cp.
Its all in French too,thats not helping

[Hostboard]

Hi

Im running 4.15.All i did was install it.I tried to setup a new categorie when i got the error message in admin cp.
Its all in French too,thats not helping

As previously noted in other posts the FREE version of this modification (which is no longer supported) DOES NOT support VB versions 4.1.5+. IT will only work with version prior to when the ckeditor was introduced.

The commercial version does support VB 4.1.5+ as I am running it on one of my sites and I am planning on purchasing a second license for another site.

As for the language issue, you imported the French language phrase XML file. You only need to download the files in part1 & part2 and install accordingly.

[Mariner1]

Where do i buy the commercial version pls

[Hostboard]

Where do i buy the commercial version pls

http://www.totally-scripts.com/content/

[Mariner1]

Ok ive just registered and bought the product.Which ver do i need as theres a few there,not sure which one to download

[Mariner1]

Ok ive installed the paid version but its still in French,how do i fix this.
I uninstalled the free version first too

[Hostboard]

I have no association with with the author and have only offered some basic help since the FREE version is unsupported and they were questions I knew the answes to.

The author provides great support on his site. Since you purchased the software might I suggest you ask him on his site.

[Crxssfade]

I'm currently using the microSUPPORT modification and I wish to set up a notifications system for it, which includes things such as the following.

Administrators receive notification of new ticket created
Users receive notification of reply to their own ticket
Admins receive notification of user reply to ticket


How would I go about doing this?
Thank you!

[Crxssfade]

Anyone?

[Hostboard]

ACP > microSUPPORT > General Options

[Crxssfade]

Sorry, I should have specified earlier.
I would like notifications like the ones used to display a new private message or unread visitor message on vBulletin.

Thank you,
Tim.

[Hostboard]

email notification is the only supported method. Additional notifications will require you to alter the code.

[Crxssfade]

Would you be able to point me in the right direction in regards to how I would do this?

[Hostboard]

Purchase the commercial version and ask if this can be added?
Higher a coder to do the work for you?

[dang3rzon3]

unistalled!

[dmm2020]

Just a thought on the various responses I see in this thread. Something to ponder...

Just how do you expect someone to go to the paid version when there are a number of issues in the free version that were not fixed? I mean if the free version does not work or is difficult to customize, how do we have faith to buy the paid version? I would rather see the paid version in trial or shareware mode where you try for a period of time before I throw money out on software nowdays. I have gotten burned a number of times paying for software that did not perform as advertised and reluctant to buy any script without being able to see what it does and being able to try it out first.

My suggestion is to make the paid version available in free trial mode, maybe 14 days or so.

[vBNinja]

Will this be updated to work on 4.1.X ??

[Hostboard]

Just a thought on the various responses I see in this thread. Something to ponder...

Just how do you expect someone to go to the paid version when there are a number of issues in the free version that were not fixed? I mean if the free version does not work or is difficult to customize, how do we have faith to buy the paid version? I would rather see the paid version in trial or shareware mode where you try for a period of time before I throw money out on software nowdays. I have gotten burned a number of times paying for software that did not perform as advertised and reluctant to buy any script without being able to see what it does and being able to try it out first.

My suggestion is to make the paid version available in free trial mode, maybe 14 days or so.


Will this be updated to work on 4.1.X ??

This modification is tagged as UNSUPPORTED and to the best of my knowledge it WILL NOT be updated.

Also:
https://vborg.vbsupport.ru/showpost.php?p=2218057&postcount=229

So if you have a request you need to go visit his site as he infrequently vists here if at all.

AS mentioned over and over this works with VB versions 4.1.4 and prior ONLY.
The commercial version is fully supported and works on ALL VB versions. I can verify this as I own a licensed copy and I am also planning on buying 2 more very soon. The author also has great support on his site and has always replied to any requests or questions I have had in a timely manner.

The author is planning on an update for the commercial version based on numerous requests some of which I made as well as suggestions I saw here and took the time to make the request on his site.

[GoHighVoltage]

I was one of the original people to buy the professional versions of this and microcart. Michael has always given me great support and help.

As stated above, the programmer made this an unsupported mod. Use at your own risk, and updates yourself.

Good Luck.

[GhostHunter2010]

doesnt work on vb 4.1.9

[Jakub03]

Is it possible to take of the help desk from Navigation so i can add it to my Support drop-down menu?

[GeorgeB85]

Would there be a way for a client to send an email and it start a new ticket?

[Jabong82]

Does the commercial version work with 4.1?

Also I went to the totally-scripts site and tried to register multiple times to try to purchase the commercial version but it wouldn't allowed me to register (said I was a spammer?) LOL.

Please let me know as I am interested in this script. Thank you.

[likaweb]

hello and can operate with microSUPPORT vBSEO?
and if possible how do you do

[MatiasCandy]

What is the difference between this script and the one on totally-scripts website besides the price?

[dizzynation]

someone said this works for 3.8 - can anyone confirm?

[GhostHunter2010]

this is waste of time i tried for second time to install it is not workin on my vb 4.1.9 what a waste of time huh

[Ravallojr]

this is waste of time i tried for second time to install it is not workin on my vb 4.1.9 what a waste of time huh

Specifically says not for 4.1.x

[CILGINKRAL_]

4.2.0 not support plug-in. :(

[New Joe]

I have this working on versions right up to 4.1.12
And for 4.2.0, it can work but takes a lot longer to make work.
PM me for details.

[Christos Teriakis]

someone said this works for 3.8 - can anyone confirm?

Not this one. There is a seperate version for vB3.x

Chris

[dmm2020]

I have this working on versions right up to 4.1.12
And for 4.2.0, it can work but takes a lot longer to make work.
PM me for details.

Why not post details here?

[dmm2020]

Almost appears this software is abandoned. No updates in a long time. Any plans on it?

[lovevn]

Almost appears this software is abandoned. No updates in a long time. Any plans on it?

Please stay away from this developer, he is always posting as may addons as possible but no support.

The samething happens with maria (who deveploped the classifieds and sold it to this developer?)

[matrixmark]

I hate devs that make awesome plugins then abandon them.

Sucks but hey.

Anyone know of an alternative to this one?

[ProFifaLeagues]

To be fair there is some unneeded comments in here and both Micheal and Maria have been a good help in the past to me with there mods and also the Community as a whole.
Maria I think was very Ill which is why she passed up on her mods in the end and Micheal also says at the very top in the mod details its not supported.

As you see above there is an offer to help people use this on the latest 4.2Versions by other members so be thankful we have the mod in the first place Free of charge

[dmm2020]

To be fair there is some unneeded comments in here and both Micheal and Maria have been a good help in the past to me with there mods and also the Community as a whole.
Maria I think was very Ill which is why she passed up on her mods in the end and Micheal also says at the very top in the mod details its not supported.

As you see above there is an offer to help people use this on the latest 4.2Versions by other members so be thankful we have the mod in the first place Free of charge

I am not slamming the developer. Problem is there is no other vb integrated support ticket system out there. I only wished the vB staff would release their system as a mod. Least the support would be there on that one.

Developers get something called code block after a while, and eventually they walk away from projects they did out of waning interest and other reasons.

As for offers to help people make it work on 4.2, I would rather see the code fixes posted.

[ProFifaLeagues]

Yeah can understand that Point mate!

Heres a free open source Ticket system which is easy to run alongside Vbulletin and Works Great so may be of use for some People looking
http://osticket.com/

Features osTicket is designed to help you streamline support requests and improve customer support efficiency by providing staff with tools they need to deliver fast, effective and measurable support. Some of the core features include;
https://vborg.vbsupport.ru/Web and Email Support
Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping. https://vborg.vbsupport.ru/Auto Response
Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates. https://vborg.vbsupport.ru/Canned Replies
Predefined responses for frequently asked questions. https://vborg.vbsupport.ru/Internal Notes
Add internal notes to tickets for staff https://vborg.vbsupport.ru/Help Topics
Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities. https://vborg.vbsupport.ru/Alerts and Notices
Staff and clients are kept up to date with email alerts. Configurable and flexible settings. https://vborg.vbsupport.ru/Role-based Access
Control staff's access level based on groups and departments. https://vborg.vbsupport.ru/Assign & Transfer Tickets
Assign tickets to a staff and/or department. https://vborg.vbsupport.ru/No signup Required
No user account or registration required for users (ticket ID/email used for login). https://vborg.vbsupport.ru/Support History
All support requests and responses are archived.

[dmm2020]

Yeah can understand that Point mate!

Heres a free open source Ticket system which is easy to run alongside Vbulletin and Works Great so may be of use for some People looking
http://osticket.com/

Features osTicket is designed to help you streamline support requests and improve customer support efficiency by providing staff with tools they need to deliver fast, effective and measurable support. Some of the core features include;
http://osticket.com/images/icons/feature1.jpgWeb and Email Support
Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping. http://osticket.com/images/icons/feature6.jpgAuto Response
Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates. http://osticket.com/images/icons/feature7.jpgCanned Replies
Predefined responses for frequently asked questions. http://osticket.com/images/icons/feature4.jpgInternal Notes
Add internal notes to tickets for staff http://osticket.com/images/icons/feature5.jpgHelp Topics
Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities. http://osticket.com/images/icons/feature10.jpgAlerts and Notices
Staff and clients are kept up to date with email alerts. Configurable and flexible settings. http://osticket.com/images/icons/feature3.jpgRole-based Access
Control staff's access level based on groups and departments. http://osticket.com/images/icons/feature2.jpgAssign & Transfer Tickets
Assign tickets to a staff and/or department. http://osticket.com/images/icons/feature8.jpgNo signup Required
No user account or registration required for users (ticket ID/email used for login). http://osticket.com/images/icons/feature9.jpgSupport History
All support requests and responses are archived.

Thanks, but I need one like microSupport that is integrated into vBulletin. It kind of sucks that mods that start out so well tend to die before they reach full potential.

[Hostboard]

Just use Project Tools: https://vborg.vbsupport.ru/showthread.php?t=270346

[dmm2020]

Just use Project Tools: https://vborg.vbsupport.ru/showthread.php?t=270346

This can't is NOT a helpdesk or ticket support solution. And I don't have time it takes to learn how to integrate another one into vbulletin on my own.

[New Joe]

Then download the one which is this Modification, and then add links which are missing from the nav bar.

Then again, you need it working on a version before 4.2.0 to know which links to add.

I paid for this Modification from a site, then just followed what this guy did, I won't post about it, but PM me if anyone wants this working for all versions from vb 4.1,5 to 4.1.12 then to 4.2.0

I have tested and got it working on all versions, but as I say, I won't post everything up as it cost me to get it working and to follow what someone did for me, but I will help out via PM.

[Hostboard]

This can't is NOT a helpdesk or ticket support solution. And I don't have time it takes to learn how to integrate another one into vbulletin on my own.

Project Tools is a project management add-on for vBulletin, providing issue tracking and assignment functionality there is no integration. Upload the files, install the XML and configure accordingly.

JelSoft (pre IB & Jira) used it as a reporting feature which by definition is a help desk.

[dmm2020]

Then download the one which is this Modification, and then add links which are missing from the nav bar.

Then again, you need it working on a version before 4.2.0 to know which links to add.

I paid for this Modification from a site, then just followed what this guy did, I won't post about it, but PM me if anyone wants this working for all versions from vb 4.1,5 to 4.1.12 then to 4.2.0

I have tested and got it working on all versions, but as I say, I won't post everything up as it cost me to get it working and to follow what someone did for me, but I will help out via PM.

First, I have this mod installed and had it working. Second, I don't PM anyone for things on a free mod that should be public, unless I am dealing with one of the coders I have doing work for me.. The links needed are in the script, no need to have another one up just for that. Everytime I had someone suggest we PM them for a fix to this or that, it turned into $$$ or otherwise illegal copyright infringement, so I don't do that. Sorry. But if you were to take over development of this mod, then things would be different. I deal with the mod developers direct where I can and never someone else.

[dmm2020]

Project Tools is a project management add-on for vBulletin, providing issue tracking and assignment functionality there is no integration. Upload the files, install the XML and configure accordingly.

JelSoft (pre IB & Jira) used it as a reporting feature which by definition is a help desk.

Even if did meet the technical definition, it does not come close to what this one did. There is a reason why Jelsoft went on to something else.

[dmm2020]

Question I have so I can rebuilt the menu myself is what are the menu items under "Technician" in the main menu? A screen capture would help. If you know which files the menu items are pointing to, that would help. When I get mine done, I will post the results on how to make this work for vB 4.2+. It's actually quite easy and should be posted publicly. So if anyone posts that info, I will return it with a fix to this mod.

[magneto55]

Working fine on 4.1.2

All you need to do is:

open support.php:
replace all instances of: 'functions_wysiwyg.php' with 'class_wysiwygparser.php'

Good luck!

[magneto55]

@all i will pickup development of this plugin for future versions. Will be upgrading to 4.2.x this weekend and I will modify it to work and then post whatever changes are required!

If the dev doesn't mind offcourse. I would like to keep this plugin alive! (and free of charge!!!)

[magneto55]

Question I have so I can rebuilt the menu myself is what are the menu items under "Technician" in the main menu? A screen capture would help. If you know which files the menu items are pointing to, that would help. When I get mine done, I will post the results on how to make this work for vB 4.2+. It's actually quite easy and should be posted publicly. So if anyone posts that info, I will return it with a fix to this mod.

support.php?do=tickets
support.php?do=addeditfaq
support.php?do=faqs
support.php?do=addeditpre
support.php?do=listpre
support.php?do=livesupportpopup


good luck ;)

[dmm2020]

@all i will pickup development of this plugin for future versions. Will be upgrading to 4.2.x this weekend and I will modify it to work and then post whatever changes are required!

If the dev doesn't mind offcourse. I would like to keep this plugin alive! (and free of charge!!!)

I like the idea of it, but Michael makes money off his Pro version and makes very little effort to maintain this one. This makes me reluctant to try the paid version too, and I generally buy the pro version if one exists after I try the free version first. I would love it if he releases it to you though. If not consider looking at osTicket and porting it to work with vBulletin. Be careful about just taking it over without a formal release however, as the idea of this free one really is to get you to go to the developers site and by the pro version. I miss it when Maria was in here because she supported both.

[dmm2020]

Working fine on 4.1.2

All you need to do is:

open support.php:
replace all instances of: 'functions_wysiwyg.php' with 'class_wysiwygparser.php'

Good luck!

Results in this when I try to add a FAQ item:
Fatal error: Call to undefined function convert_wysiwyg_html_to_bbcode() in /......../support.php on line 272

Does a class object have to be declared somewhere?

[Willy T]

This is a great mod.

I wish instead of departments receiving emails, you could designate a user group to receive PM's when a ticket is created.

[Najib Razali]

how do I use the live support system? How do I add the advisor?

[TheSupportForum]

support.php?do=tickets
support.php?do=addeditfaq
support.php?do=faqs
support.php?do=addeditpre
support.php?do=listpre
support.php?do=livesupportpopup


good luck ;)

their are missing links here is the full

support.php?do=main F.A.Q Categories
support.php?do=tickets Tickets
support.php?do=newticket Submit Ticket
support.php?do=addeditfaq Add/edit questions
support.php?do=faqs All FAQs
support.php?do=addeditpre Add/Edit Predefinied Reply
support.php?do=listpre List Predefinied Replies
support.php?do=livesupport Live Support
support.php?do=mytickets My Tickets

and also their is an update to thumbnailviewer.js
which can be downloaded http://www.dynamicdrive.com/dynamicindex4/thumbnail.htm
which fixes IE9 issues

[bibi_fr]

anyone can send a correct edit to make it works on vb 4.2.0

That will be realy helpfull because this mod is realy crazy :)

Thanks if someone will help

[TheSupportForum]

anyone can send a correct edit to make it works on vb 4.2.0

That will be realy helpfull because this mod is realy crazy :)

Thanks if someone will help

the Navbar does not work on 4.2.0

the coder needs to create navigation in Navigation Manager with all the correct permissions, then release a new version for 4.2.0

i create my own menu for this which works fine, basic links are shown my my website
technician links are shown after mods/admin logs in

[TheSupportForum]

has anyone got the fix for

Fatal error: Call to undefined function convert_wysiwyg_html_to_bbcode() in support.php on line 272

[azmoon]

i installed but then did n,t work my vb4.1.2.. so i deleted it

[MegaManSec]

Is this mod now un-supported? I found an SQL injection in it.. Hopefully OP will respond to my PM. :)

[Bluefin221]

This actually looks a really nice mod, however seems to have been abandoned.

[TheSupportForum]

This actually looks a really nice mod, however seems to have been abandoned.

i doubt that, i think the developer will be working on VB5 version

[by_online]

How can i completely remove this addon ?

[dmm2020]

Is this mod now un-supported? I found an SQL injection in it.. Hopefully OP will respond to my PM. :)

Haven't seen support since the previous developer gave it up. If you go to website, many questions there remain unanswered.

[ibrahimkoky]

nice mod with no support :/

[TheSupportForum]

nice mod with no support :/

support is only available in his website

[Christos Teriakis]

has anyone got the fix for

Fatal error: Call to undefined function convert_wysiwyg_html_to_bbcode() in support.php on line 272

Hello Simon,

Which vB version are you using? This function is calling if the version is lower than 4.1.4 when vB changed the editor and removed the file includes/functions_wysiwyg.php

Chris

[TheSupportForum]

Hello Simon,

Which vB version are you using? This function is calling if the version is lower than 4.1.4 when vB changed the editor and removed the file includes/functions_wysiwyg.php

Chris

its now changed to class_wysiwygparser.php
in 4.2.0 PL2 - PL3

[Christos Teriakis]

its now changed to class_wysiwygparser.php
in 4.2.0 PL2 - PL3

I know it. I asked in case that there was a conflist, with old files. The full code there must be like:

if (version_compare(@$vbulletin->versionnumber, '4.1.4', '>='))
{
require_once(DIR . '/includes/class_wysiwygparser.php');
$html_parser = new vB_WysiwygHtmlParser($vbulletin);
$vbulletin->GPC['message'] = $html_parser->parse_wysiwyg_html_to_bbcode($_POST['message'], 0);
} else {
require_once(DIR . '/includes/functions_wysiwyg.php');
$vbulletin->GPC['message'] = convert_wysiwyg_html_to_bbcode($_POST['message'], 0);
}

[ibrahimkoky]

so does it work on 4.2?!

[Christos Teriakis]

so does it work on 4.2?!

As code should works 100%. The only missing part which needs update is the navigation menu. This can be done automatically with an update from author, or manually by you if you write down the links and then build the navigation menus.

Chris

[VinnyS]

Are you comming out with a version that would work with vB 4.2.0 I could use this mod for my site??

[TheSupportForum]

Are you comming out with a version that would work with vB 4.2.0 I could use this mod for my site??

visit the developers wesbite the fix is alway available
this works on 4.2.0 BTW you just need to put the fix in for the menu from his website

[Christos Teriakis]

The attached files are for those who are using vB4.2+. Upload the support.php file and import the product xml file. After all you'll have fixed:

Warning for missing functions_wysiwyg.php file
The Navigation tab with all menus and submenus.Chris

[ibrahimkoky]

error when pressing Helpdesk

Warning: require_once(./microsupport/includes/functions.php) [function.require-once]: failed to open stream: No such file or directory in [path]/support.php on line 65

Fatal error: require_once() [function.require]: Failed opening required './microsupport/includes/functions.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/ibrahim/public_html/support.php on line 65

I uploaded the php file to main forum root.was that right?

[Christos Teriakis]

error when pressing Helpdesk

Warning: require_once(./microsupport/includes/functions.php) [function.require-once]: failed to open stream: No such file or directory in [path]/support.php on line 65

Fatal error: require_once() [function.require]: Failed opening required './microsupport/includes/functions.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/ibrahim/public_html/support.php on line 65

I uploaded the php file to main forum root.was that right?

Correct. But I assume that you have the script already installed. Right? There are more files in the distribution package. I attached here only the modified files. But you can't work only with them.

Chris

[ibrahimkoky]

all files uploaded. and still same error :/

[Christos Teriakis]

all files uploaded. and still same error :/

Can you connect with FTP to your site and check:

if there is a directory microsupport inside your forum directory
if there is a file functions.php at microsupport/includesSomething is wrong in your installation. I checked the files before uploading them here. Also the file functions.php is from the original zip file.

[ibrahimkoky]

Can you connect with FTP to your site and check:

if there is a directory microsupport inside your forum directory
if there is a file functions.php at microsupport/includesSomething is wrong in your installation. I checked the files before uploading them here. Also the file functions.php is from the original zip file.

its all there. but this file phrasesFR-microsupport.4.6.4a
tried to import it via ACP didn't work.

Edit
ok got it to work now but cant get in there :confused:

admin, you do not have permission to access this page.

[Christos Teriakis]

its all there. but this file phrasesFR-microsupport.4.6.4a
tried to import it via ACP didn't work.

Sorry but I don't know anything for this language file. What I did is to download the zip file from here, then I modified just 2 files, I tested in my site and then post them here. I didn't changed even the version number in product file.

But, thinking a bit careful, I can't find a reason that you're getting this file. The error message is clear. It can't finds the functions.php. But you're saying that this file is there.

[Christos Teriakis]

its all there. but this file phrasesFR-microsupport.4.6.4a
tried to import it via ACP didn't work.

Edit
ok got it to work now but cant get in there :confused:

ehhh.... I said to give support just for a few changes to work with 4.2. In any case. As in all vB addons you need to set usergroup permissions. Also check the general settings.

Chris

[ibrahimkoky]

ehhh.... I said to give support just for a few changes to work with 4.2. In any case. As in all vB addons you need to set usergroup permissions. Also check the general settings.

Chris

your help is really appreciated ;)
Thank you:)

[almobd3]

I want to add some modification if possible

* having pre-made forms for departments.
* adding more fields to the ticket Ex: phone, address, P.O.Box , Character name.

the modifications can be paid if needed

I haven't installed it yet .. waiting for someone to help.

thanks in advance

[Christos Teriakis]

I want to add some modification if possible


* having pre-made forms for departments.
* adding more fields to the ticket Ex: phone, address, P.O.Box , Character name.

the modifications can be paid if needed

I haven't installed it yet .. waiting for someone to help.

thanks in advance

Custom fields are already supporting. You can find them as Extra fields in the menu. But these fields are global for all departments. You can contact the author at tottaly-scripts.com

PS: But difficult to believe that since May 2007 when your registered, this is your first post. Most probably a fake post, right?:D

Chris

[almobd3]

Custom fields are already supporting. You can find them as Extra fields in the menu. But these fields are global for all departments. You can contact the author at tottaly-scripts.com

PS: But difficult to believe that since May 2007 when your registered, this is your first post. Most probably a fake post, right?

Chris

thanks for your quick response.

why is that a fake post?!

I registered when I knew about vb but have no license but now I have one :)

so I can post.

Is there a possibility to add the pre-made forms ?
EX:
[[ <!-- Complaints --!>
Abuser:

why is the complaint?

words said by the abuser in attached pic or link:

]]

that's will save my + my staffs' time just to read the ticket as fields not forms.


tottaly-scripts.com => Server not found

thank you.

[TheSupportForum]

thanks for your quick response.

why is that a fake post?!

I registered when I new about vb but have no license but now I have one :)

so I can post.

Is there a possibility to add the pre-made forms ?
EX:
[[ <!-- Complaints --!>
Abuser:

why is the complaint?

words said by the abuser in attached pic or link:

]]

that's will save my + my staffs time just to read the ticket as fields not forms.


tottaly-scripts.com => Server not found

thank you.

http://www.totally-scripts.com/content/

[tutsgraphic]

i get this error:
Warning: require_once(./includes/functions_wysiwyg.php) [function.require-once]: failed to open stream: No such file or directory in [path]/support.php on line 59

Fatal error: require_once() [function.require]: Failed opening required './includes/functions_wysiwyg.php' (include_path='.:/usr/local/lib/php') in /homez.362/tutsgrap/www/forum/support.php on line 59
how to fix this?

[lamur]

I get this error VB 4.2.x
Fatal error: Call to undefined function convert_wysiwyg_html_to_bbcode() in /home/xxxxxxx/public_html/xxxxxx/support.php on line 642

[megabink]

Installed and working on 4.20pl3.
Thanks for the fix ChrisTERiS

[megabink]

Update:
I get this error: Fatal error: Call to undefined function convert_wysiwyg_html_to_bbcode() in /[path]support.php on line 642 when i try to submit a ticket.

The installation went smooth and everything is working except from submitting a ticket.

Update again lol:

I deleted the 642 line: $bodytext = convert_wysiwyg_html_to_bbcode($vbulletin->GPC['message']); now everything is working like it should!

[skylab]

Too bad this went out of date. Pretty good idea for a mod. I'd likely pay for something like this. Right now I do everything manually.

[New Joe]

Too bad this went out of date. Pretty good idea for a mod. I'd likely pay for something like this. Right now I do everything manually.

You could always contact the owner here: http://www.totally-scripts.com/forum.php

[jonathan1120]

Hey, I've just installed this, but it seems that if I go to /support.php I get an error message and if I go to /microsupport.php I just get a blank page.

Have I missed something and being stupid, or doesn't it like me?

I am running vB 4.0.2

[Sios]

X you do not have permission to access this page. This could be due to one of several reasons:

Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

I get that error when I click the Help Desk. Do I have to set anything up beforehand?

And if so, can you show a template that I can follow off of and edit to my liking?

Thanks!

[edrecovery]

could we have this work with vb 4.2? I'd love to install it.

[thang28101993]

The attached files are for those who are using vB4.2+. Upload the support.php file and import the product xml file. After all you'll have fixed:

Warning for missing functions_wysiwyg.php file
The Navigation tab with all menus and submenus.Chris

Thanks so much for your patch! I have installed successful on my forum - Vbb v4.2 Pl3 . Every things is good on default theme, it can display on Navigation tab.

But, I have a small issue with not default theme:
1. If use this style: http://themeforest.net/item/primus-a-theme-for-vbulletin-42-suite/full_screen_preview/3321272 - Open with Primus Blue fluid style, It's ok

2. If use http://themeforest.net/item/primus-a-theme-for-vbulletin-42-suite/full_screen_preview/3321272 , Open without fluid, when I creat one question (post ticked), the footer move to up on page to editor content as the image below:

https://vborg.vbsupport.ru/external/2013/04/18.jpg

I'm a new Vbb fan, I have to learn more! So, I don't know how to fix this problem!

Please help me check this issue and how to fix it?

Thanks in advanced!

[mitch84]

Hi Thang, after installing I have nothing that appears on my index, for the acp it's ok, how did you do? thank you

[thang28101993]

Hi Thang, after installing I have nothing that appears on my index, for the acp it's ok, how did you do? thank you

I have done with instruction in this page:

https://vborg.vbsupport.ru/showthread.php?t=254336&page=22

with ChrisTERiS's patch (post 323). And It's ok! But I still have an issue with not default template

[thang28101993]

Hi Thang, after installing I have nothing that appears on my index, for the acp it's ok, how did you do? thank you

I have done from instruction in this page:

https://vborg.vbsupport.ru/showthread.php?t=254336&page=22

with ChrisTERiS's patch (post 323). And It's ok! But I still have an issue with not default template

[mitch84]

I use file modified but I have a error after when I submit a ticket:
Fatal error: Call to undefined function convert_wysiwyg_html_to_bbcode() in /home/XXX/public_html/support.php on line 642

[jonathan1120]

i get this error:
Warning: require_once(./includes/functions_wysiwyg.php) [function.require-once]: failed to open stream: No such file or directory in [path]/support.php on line 59

Fatal error: require_once() [function.require]: Failed opening required './includes/functions_wysiwyg.php' (include_path='.:/usr/local/lib/php') in /homez.362/tutsgrap/www/forum/support.php on line 59
how to fix this?

Heyy :) I had the same problem! What you have to do, is download an older version of vBulletin (I used v4.0.8) and copy the functions_wysiwyg.php file over and place it in your your included folder as vBulletin removed this file in one of the v4.1.x versions.

You can find the file here: ./incluces/functions_wysiwyg.php

Simply place it in the same place, but on your forum and this error should be resolved for you :D

[thang28101993]

Any one can help me? The issue in post 345,
Thanks so much!

[thang28101993]

Please a gain! I really need this mod!
Thanks so much!

[mitch84]

I use file modified but I have a error after when I submit a ticket:
Fatal error: Call to undefined function convert_wysiwyg_html_to_bbcode() in /home/XXX/public_html/support.php on line 642

hi, nobody can help me? thx

[TheSupportForum]

hi, nobody can help me? thx

did you read

This will only work with vbulletin version 4.0.x but not for vbulletin version 4.1.x

[Jesakos]

its working on vb 4.2?

[Wolver2]

Wished someone could update this that it works with 4.2 :/

[Hanany95]

Wished someone could update this that it works with 4.2 :/

Me too

[nrms?]

Sorry ... I'll resurrect this topic ...
For anyone who is having errors like this Fatal error: Call to undefined function convert_wysiwyg_html_to_bbcode()
Go to the location indicated and replace$bodytext = convert_wysiwyg_html_to_bbcode($vbulletin->GPC['message']);
by require_once(DIR . '/includes/class_wysiwygparser.php');
$html_parser = new vB_WysiwygHtmlParser($vbulletin);
$bodytext = $html_parser->parse_wysiwyg_html_to_bbcode($vbulletin->GPC['message']);

That's how I solved my problem.

[tomrep]

this still wrok ?

[onespot]

Is this ever going to work on 4.2? 4.2 has nothing like this and could use it.

[New Joe]

Is this ever going to work on 4.2? 4.2 has nothing like this and could use it.

try here
http://www.totally-scripts.com/shop/product-10/MicroSupport%20Commercial.html

[onespot]

That link is broken...

Would be helpful if anyone could make this work with vB 4.2

[megabink]

That link is broken...

Would be helpful if anyone could make this work with vB 4.2

This works with 4.2 but you need to delete/add some lines in the support.php,you will find some fixes a few pages back!

[edrecovery]

does this work with 3.8?

[ozzy47]

No as this is it will only work on the 4.x series, if it does anymore.

[PrivateFTA]

does not work for version 4.2.2

[svega]

I able buy the version for vb 4.2.2 ?

[svega]

This is a crap, is obsolete mod , none exist support and the owner never response the questions.

[WxP]

With this attachment the script work greate :D

[svega]

With this attachment the script work greate :D
at last !!
someone to care
thanks

[WxP]

After this only problem in this mod is about notification i will see to fix it.

[svega]

ok
And this?
Warning: Assigning the return value of new by reference is deprecated in ..../microsupport/includes/functions.php on line 711

Edit:
Solve replacing
This
$parser =& new vB_BbCodeParser($vbulletin, fetch_tag_list());
For This
$parser = new vB_BbCodeParser($vbulletin, fetch_tag_list());

[svega]

I don`t know why this is happening? No ticket displays messages
Check with multiple browsers
I Insert screenshot of the problem.
https://vborg.vbsupport.ru/
Thanks

[WxP]

I don`t know why this is happening? No ticket displays messages
Check with multiple browsers
I Insert screenshot of the problem.
https://vborg.vbsupport.ru/
Thanks


I think only with Apple is this problem!

[svega]

I think only with Apple is this problem!
Aple?
I Use MS Microsoft and Ubuntu with Firefox and Chrome.
the problem occurs with all browser. :S

[knikio]

I don`t know why this is happening? No ticket displays messages
Check with multiple browsers
I Insert screenshot of the problem.
http://overmu.overservers.com.ar/images/bug_microsupport.png
Thanks

I Have VB 4.2.2
And I Have The Same Problem.
It Is Happens To Me With Different Computers And Different Operating Systems.
And It Does Not Matter With Browser I AM Using.

Thank You Very Much
Knikio

[yippykiyey]

Maybe someone can help me here.

I click on reply to ticket, i enter in the response and etc. When I close it it brings me to a white page and it stays there. Is there anyway to fix this? It's not even acknowledging that I responded to it or nothing. Its really weird because my other site admin has no issues replying to them and everything while me and the other admin do.

I click submit and it gets stuck on support.php?do=savereply

[yippykiyey]

does ne1 have an idea as to why this is happening?

[mitch84]

does ne1 have an idea as to why this is happening?
try that https://vborg.vbsupport.ru/showpost.php?p=2380214&postcount=323

[yippykiyey]

try that https://vborg.vbsupport.ru/showpost.php?p=2380214&postcount=323


I tried and then it still takes me to the white screen with the link being mywebsite.com/support.php?do=savereply

[Fields]

Doesn't work for me on vB 4.2.2. There is no button to create a ticket. Does anyone have a fix for this?

EDIT:

I tried and then it still takes me to the white screen with the link being mywebsite.com/support.php?do=savereply

I have the same problem...

Furthermore, every page is displayed correctly, instead the /support.php?do=newticket page:

http://tactical-riot-gaming.de/images/slider/support.jpg

Does anyone know why the template is broken?

[Fields]

Coder doesn't answer and hasn't been online since a few months. Is there anyone who would like to update it for a few bucks in order to make it working for vB 4.2.2? Please PM me.

[Kyoshiro67]

Yes, we need for 4.2.2 please !

[Code Geass]

Can anyone fix this please for vb 4.2.2 PL1 ?

[TheAdminMarket]

Is anybody interested for an update release of this mod? If yes, then click Like or post a comment below.

[ozzy47]

Yup.

[Nirjonadda]

Is anybody interested for an update release of this mod? If yes, then click Like or post a comment below.

I have microsupport Pro Version 10.4, Please update the Pro Version files. Also I have Microsupport Branding Free Files. Developer site is offline and I spend all my money on a big.

[Hostboard]

I also have the pro version 10.3 which I paid for and never got any support. I see Nirjonadda has a newer version than me (any chance you can send me a copy?). If someone is willing to make this usable on the current platform (not asking for any enhancements) I am willing to throw in a few $$$. After the poor support, I threw in the towel and have been using Project Tools for online support.

[TheAdminMarket]

I'm planing to release an update for the free version. As I know the only difference between Free and Pro is the Chat, something that I'm not familiar.

[AllenBAN]

4.2.2 would be greatly appreciated

[TheAdminMarket]

Hello All,

After releasing the update for microCART, the other addon that I had gave to Micheal, the time came to spend some days updating/fixing microSUPPORT.

I'll appreciate a lot if there is someone who is still using it and knows the bugs to list them here. Browsing 26 pages it's not that easy. I'm interesting mostly in bugs in functionality as design issues are something that I can find on my own easily.

Please note that I'll update the Free version. I don't plan to deal with the PRO version.

Christos

[TheAdminMarket]

..... added above...........

[Dave]

It's not a bad plugin but nothing is sanitized in this plugin, that basically means that I can exploit this plugin at almost every single page. You'll have to add a bunch of validation and escape all data in the SQL queries.

[TheAdminMarket]

It's not a bad plugin but nothing is sanitized in this plugin, that basically means that I can exploit this plugin at almost every single page. You'll have to add a bunch of validation and escape all data in the SQL queries.
Thank you Dave.

[HM666]

Hey Christos any idea about when you may release this? Will you be releasing it here?

[TheAdminMarket]

Hey Christos any idea about when you may release this? Will you be releasing it here?

I've started it on Sunday, but I decided to rewrite the code. Firstly because my code is more mature now for vB4 (I've coded microSUPPORT in the first month after vB4 release), and because modifying microCART I found that is easier to rewrite the code than trying to find and fix bugs.

The thread here didn't helped me to list all bugs, so instead to deliver a modified version with unresolved bugs, I prefer to spend some more days for a totally new mod, even if I'll try to keep the same database structure.

If everything goes smoothly I expect to have it ready next Sunday. As where I'll release it, is something that I'll decide last day depending on how the final script should be.

[HM666]

Ok awesome. No rush man for me anyways. I was just wondering. Would be a couple of months before I would have to install a support system myself. Glad you have decided to fix it though.