microSUPPORT for vB4

[MaryTheG(r)eek]

I have been using this great addon for a month now, its great.
Wanted to thank you personaly for the hard work!


If I could add more suggestions you might missed or things you havent tought of it would be the following:
Filter tickets by poster
Search tickets
Mass close tickets (using radio buttons)
the ability to "assign" a ticket to a certain technitian
statistics of products\departments
make permissions per department, only permitted allowed to view\close ticket per department
Limit poster to X open tickets
add more status's and the ability to change status ourselves
Email all related repliers in a ticket when it was replied (like Starred tickets)Thanks again!
Amit:)

Hello Amit,


Thank you for your suggestion, I've marked them all, and see what I'll add and what not. Currently I'm improving microSUPPORT by adding:
Ability to sell ticket points to those usergroups which are not permitting to submit tickets. Payments by PayPal and 2CO.
Ability to write manuals. Technician post articles and they appear in listing like 1.1, 1.1.1, 1.1.2 etcBut this version will gets more time to come here. Here you can find always one version back from the commercial one. I think that this is more fair, than having lite version with only 50% of the features.

Maria

[Ducks]

Looks nice

[Ducks]

Could you add support for [IMG] and maybe other BB tags? It's needed in FAQ

[hoadiem]

will this work with 4.0.3?

[Jabong82]

will this work with 4.0.3?

I have 4.0.3 and it works fine.

[nanabite]

Is there any way I can get this mod to work with Unregistered users / guests?

[Jabong82]

Is there any way I can get this mod to work with Unregistered users / guests?

You just have to go into the usergroup and change the permissions to allow unregisterd/guests to be able to use the mod.

[nanabite]

You just have to go into the usergroup and change the permissions to allow unregisterd/guests to be able to use the mod.
But how would you keep track of your ticket?

[Jabong82]

But how would you keep track of your ticket?

As an Admin (or technician), all the tickets are available for you to view when you click:

Techinician => Tickets to do

Or are you talking about the unregistered keeping track of their ticket?

I don't think there is a way to do that. I don't think unregistered users though should expect to be able for any website to keep track of their tickets without some sort of login/registration. The best you can do is maybe have a forum set aside for unregistered guests who have questions about your site/product.

If you let unregistered use the support ticket system, u should prob ask them to at least leave an email so you can contact them.

[nanabite]

If you let unregistered use the support ticket system, u should prob ask them to at least leave an email so you can contact them.

That's a shame. I was hoping to use this to replace my eSupport system, but this is the only thing that is missing.

Ideally (for my needs), the system would ask for an email address for unregistered users and then email them a link they can use to keep track of the ticket as well as email them updates each time the ticket is updated by an operator.

I'll keep an eye on this mod in case this is ever added in, but in the mean time I'll be (unfortunately) sticking with eSupport.

[wIrEs]

does not work with vbulletin 4.0.3

[Jabong82]

does not work with vbulletin 4.0.3

I have 4.0.3 and it works fine.

[Dashmaster]

Thx. Greate job

[wIrEs]

I have 4.0.3 and it works fine.

I have a default installation, created categories, products, faqs.. i do not see anywhere to create new tickets..

What did you do ? (i assume you followed the instructions)..but maybe u did more in more details ? .
thanks!

[Jabong82]

I have a default installation, created categories, products, faqs.. i do not see anywhere to create new tickets..

What did you do ? (i assume you followed the instructions)..but maybe u did more in more details ? .
thanks!

When you click on the NavTab, there should be links under it. There should be "New Ticket", "My Tickets". and "Technician". Do you not have these links?

[dmm2020]

Trying to find answer to this, but searches don't show. I like this mod, but a few questions.

I am the senior site admin for Agares Media and need to configure this support ticket system to be available under the following conditions:


The user has purchased an extended or premium license to one of our products which include the ticket support with the purchases
Ticket support entitlement has not expired (extended expires after 1st year)
User can purchase support tickets in batches of 30 which are valid for 180 days then expire


Could you possibly point me in the right direction? What files am I to edit and about where? I am a programmer and can probably figure it out if I were pointed in the proper direction. Thanks.

[Jabong82]

Trying to find answer to this, but searches don't show. I like this mod, but a few questions.

I am the senior site admin for Agares Media and need to configure this support ticket system to be available under the following conditions:


The user has purchased an extended or premium license to one of our products which include the ticket support with the purchases
Ticket support entitlement has not expired (extended expires after 1st year)
User can purchase support tickets in batches of 30 which are valid for 180 days then expire


Could you possibly point me in the right direction? What files am I to edit and about where? I am a programmer and can probably figure it out if I were pointed in the proper direction. Thanks.

You could create a new usergroup that would only have access to the microSupport system. ie. usergroup X (premium members). So basically you'd maybe have to use the paid subscription system in Vbulletin as the payment gateway, and then when people purchased through it their usergroup would be changed to usergroup x, and then they would have access to the microSupport ticketing system. Also when their subscription expires etc, they would be returned to their original usergroup and thus wouldn't be able to access the ticketing system.

That seems to be the simplest way.

[ninjadawg]

Hello Maria,

I love your product from 4.2.2 version and it worked just fine for me.

I had to reinstall the database, due to a corruption, from a backup that never had Microsupport on it.

Now I am running VBulletin 4.0.3 pl1 and tried installing Micro Support, when I tried importing the product.xml file I get the following error from the database

Database error in vBulletin 4.0.3:

Invalid SQL:

INSERT INTO `microsupport_ticket_status` VALUES (1, 'Open', 1);

MySQL Error : Duplicate entry '1' for key 1
Error Number : 1062
Request Date : Sunday, May 9th 2010 @ 12:13:05 AM
Error Date : Sunday, May 9th 2010 @ 12:13:06 AM
Script : http://www.cardinformant.com/forum/admincp/plugin.php?do=productimport
Referrer : http://www.cardinformant.com/forum/admincp/plugin.php?do=productadd
IP Address :
Username :
Classname : vB_Database
MySQL Version : 5.0.67.d7-ourdelta-log


:confused:

Any help would be wonderful

thanks
Gene aka=ninjadawg

[MaryTheG(r)eek]

Hello Maria,

I love your product from 4.2.2 version and it worked just fine for me.

I had to reinstall the database, due to a corruption, from a backup that never had Microsupport on it.

Now I am running VBulletin 4.0.3 pl1 and tried installing Micro Support, when I tried importing the product.xml file I get the following error from the database

Database error in vBulletin 4.0.3:

Invalid SQL:

INSERT INTO `microsupport_ticket_status` VALUES (1, 'Open', 1);

MySQL Error : Duplicate entry '1' for key 1
Error Number : 1062
Request Date : Sunday, May 9th 2010 @ 12:13:05 AM
Error Date : Sunday, May 9th 2010 @ 12:13:06 AM
Script : http://www.cardinformant.com/forum/admincp/plugin.php?do=productimport
Referrer : http://www.cardinformant.com/forum/admincp/plugin.php?do=productadd
IP Address :
Username :
Classname : vB_Database
MySQL Version : 5.0.67.d7-ourdelta-log


:confused:

Any help would be wonderful

thanks
Gene aka=ninjadawg

This is because there is already a record with id 1 from your previous installation. Even if you've manually deleted the records, the ids remain there. So, its better to delete (drop) the table microsupport_ticket_status and re-import the product_microsupport.xml or if you're familiar with phpMyAdmin (I assume that you know to use it, so you can drop the table), you can click on SQL and enter:

CREATE TABLE IF NOT EXISTS `microsupport_ticket_status` (
`id` int(11) NOT NULL auto_increment,
`name` varchar(50) NOT NULL default '',
`displayorder` int(11) NOT NULL default '0',
PRIMARY KEY (`id`),
KEY `displayorder` (`displayorder`)
) ENGINE=MyISAM;
INSERT INTO `microsupport_ticket_status` VALUES (1, 'Open', 1);
INSERT INTO `microsupport_ticket_status` VALUES (2, 'Progress', 2);
INSERT INTO `microsupport_ticket_status` VALUES (3, 'Closed', 3);

ATTENTION *** Assuming that there is no table prefix. If you're using table prefix you must add it before microsupport_ticket_status (4 instances).

Maria

[kall]

12.- Copyright
You can't use part or all of the code of this module.
Umm.

You may want to re-look at that clause. Why would I download it if I can't use it (or even, some of it.)?

[MaryTheG(r)eek]

Umm.

You may want to re-look at that clause. Why would I download it if I can't use it (or even, some of it.)?

You can download and use it as it is. You can also modify the code to meet your special needs, just you can't share these modifications with others.

As for the last. It means that you can't copy a part of the code (eg a function) and add this code to another script. What's bad on this? None developer permits copy and paste of his/her code to another script.

Maria

[josh2007]

Im having a problem with this but it only seems to be in browsers other than Internet Explorer. When you login to the site its fine but when you go to the support addon it logs you out. And even if you log in again it says thank you for loggin and then it takes you back to the support page and your logged back out. Sounds like a cookie issue.

http://www.findingjesustoday.com

[wIrEs]

When you click on the NavTab, there should be links under it. There should be "New Ticket", "My Tickets". and "Technician". Do you not have these links?

sorry, i wasn't looking there, it works with vb4.0.3 :)

[wIrEs]

Bug in adding new product category.

When adding " ' " (Prime symbol) in the name of the category, there is a MySQL ERROR.

Invalid SQL:
UPDATE io_microsupport_products
SET name='Viewing New Posts or Today' Posts' WHERE id=21;

MySQL Error : You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'Posts' WHERE id=21' at line 2
Error Number : 1064

reproduce error with:
sample: Viewing New Posts or Today's Posts

[wIrEs]

I would like to know if developer is thinking about adding language support, to be able to change language in product, departments, faqs, questions, answers...etc. I am willing to help traduce into French and Spanish.

Or, my question will be how to create a language file to import to change my categories, faqs, everything i've added to the microsupport system into different languages Or how to add vb rawphrase instead of actual words..

thanks in advance.

[GameFreak2009]

Will this be updated for vB4.0.3PL1? It has some huge style and database issues.

Several Database Error Messages and Also the Style is f*cked up,

[Jabong82]

Will this be updated for vB4.0.3PL1? It has some huge style and database issues.

Several Database Error Messages and Also the Style is f*cked up,

I am running 4.0.3 PL1 and this mod works fine. I'm not sure what the issues you are running into. I just tested it and it works fine on my board. Maybe a conflict with another mod?

[Alex@Mk3OC]

As above running great on 4.0.3 PL1 here as well

[wIrEs]

As above running great on 4.0.3 PL1 here as well
same here..

[docvader]

Any way of changing "HelpDesk" in the navbar to something else, like "Support"?

Changing the title in the options does not change all the various instances of "HelpDesk"

And what stylvars setting changes the header color and background color of the blocks on the main help desk page?

Great mod. Appreciate the work done on this.

[Jabong82]

Any way of changing "HelpDesk" in the navbar to something else, like "Support"?

Changing the title in the options does not change all the various instances of "HelpDesk"

And what stylvars setting changes the header color and background color of the blocks on the main help desk page?

Great mod. Appreciate the work done on this.

You can accomplish this by doing a phrase change.

AdminCP->Language and Phrases -> Search In Phrases -> Then Search for "Help Desk"

Then replace the phrase with whatever you want. I changed mine to "Support" as well.

[docvader]

Yes, but do you remember which one exactly? or did you just change them all?

EDIT: I just changed them all. Thanks!

[Jabong82]

Yes, but do you remember which one exactly? or did you just change them all?

EDIT: I just changed them all. Thanks!

I changed them all. If you only want to edit the NavTab, you can go into the actual template.

AdminCP->Style Manager->Edit Templates->MicroSupport Templates -> MicroSupport_TabMenu


Then find "{vb:var vbphrase.microsupport_support}"

and change that to whatever you want to say in the NavBar (there are 2 places you have to change in the template).

Edit= OK cool!

[syrus.xl]

Nice one Maria... Installed, Nominated and Rated!

[docvader]

I've been using this for a bit, and I really find it to be indispensable when providing help or answers to my community. Really great stuff, awesome job Maria.

One issue: when I edit a FAQ, or a response that I converted into a FAQ, the formatting disappears, and everything turns into one long sentence. Not that big of an issue, I copy the original FAQ into Notepad++, edit it there, and copy back into your edit box. Would be nice if it kept Vbulletins edit capabilities though.

PS: I would purchase the full version from your site just to show my appreciation for what you've done for us here, but, I can't seem to figure out what it does (your site needs a little coaxing and buffing...)

[lyl]

Some of the templates try to use images from a "microshop" directory instead of "microsupport". Mainly in the sidebar


microsupport_important_questions:
<table width="100%" cellspacing="0" cellpadding="0" border="0" background="microshop/images/sidebartop.png">

[vikris]

Can a widget be done to pull the important questions and answers or latest questions with answers on the cms page along with a small pisture of the person who answered the question? Something like the widget does for new forum posts.

[SuperTaz]

Tagged until gold version is released.

[Alex@Mk3OC]

This is the gold version, and it works flawlessly on our forum

[docvader]

I had an interesting spam problem using this. Albeit, I enabled "use microsupport" for unregistered guests so that they could read the FAQ's, (but disabled the "support ticket" option). I'm not sure if that was part of the problem or not.

Now, I'm getting spam from my email address labeled support. My email address is selling everything from HGH to asian dildos.

Someone really needs to look into the security of this thing. It's a great product, but getting my domain on server blacklists is not going to be what was intended.

[EquinoxWorld]

I'm having a bit of an issue with the style. It does NOT look at all like your screenshot. I have no member menu or tech menu and everything is on top. The same for the default style. I'm running vb 4.0.3 . Anyone has any idea what I'm missing? Ive uploaded the most recent version and imported most recent product and all plug ins are enabled. Any feedback would be a tremendous help. I'm a bit lost at the moment. Thank you all, and awesome mod, I had it for 3.8.5 and it worked flawlessly.

[SuperTaz]

This is the gold version, and it works flawlessly on our forum

Look at the top. Still in beta stage.

[docvader]

Equinox, mine looks similar. You can have the FAQ categories in one column by altering the general settings of the mod. I don't have the tech menu either; it's in the navbar.

You're footer is off, should be centered.

[Alex@Mk3OC]

Is there any way of allowing images to show in the FAQ's as images rather than links? Even when using the [img] tags it still only shows it as a link?

[MaryTheG(r)eek]

Look at the top. Still in beta stage.
It's the full version with copyright link. All features are including. As for Beta, I prefer to have it stated Beta here, as it's unsupported.

Maria

[MaryTheG(r)eek]

Is there any way of allowing images to show in the FAQ's as images rather than links? Even when using the [img] tags it still only shows it as a link?

Sorry no. Using vB Editor in a 3nd party module is a hell. Most of the advanced features (eg attachments) are not working, and there is no support for such questions in vB.com

I want to have vB editor working to full, but I'm not planing to spend months analyzing the core files.

I'm thinking to release a version with a 3nd party HTML editor.

Maria

[Alex@Mk3OC]

Thanks for the answer Maria, if you do integrate a 3rd party editor that could support images that would be excellent as it the only thing missing imo, as images work ok in the tickets, just not in the FAQ's which is a bit annoying. But great work on the mod, it has proved extremely useful to us already

[joe1989]

Experiencing a weird bug... My forums send out an email to the user who submits the ticket when they submit it (like I configured in the options), but it doesn't send out an email when there is a reply from a tech. I do have text in the corresponding body text box, so theoretically it should send out an email when a tech posts a reply, but it's not. I tried a test ticket with my own account... it emailed me to let me know my ticket was received and will be responded to, then I logged in as my tech test account, replied to the ticket, and waited for an email to be sent, but it never was. What's going on here?

[TClaunch]

Is there a way to change the Technician's emails when a new ticket is opened?

The default is "A new reply has been post. Please get action."

I can't find it in phrases and would like to change it.

[payman]

wow very good

[Wilfred1]

How can I get rid of the empty space when there isn't any sub categories

In the main template it uses vb:raw horizontalcategories which is wrapped with a br before and after the call to create the categories.
To do this it points to the microsupport_horizontal_categories template
This then uses the microsupport_horizontal_categories_bit template to create each category

The problem is if you are viewing the FAQ in a category and there are no sub categories there is a big blank space displayed where they would be if there were any.

I can't figure out how to create an "if" conditional in the main template to wrap around the vb:raw horizontalcategories call to not process it if there isn't any sub categories to display.

Any suggestions?

[docvader]

I need advice from the wizards here. I don't want to wrongly condemn this script, so I show to you the problem that I have. I am not suggesting that this script is at fault; but I think it's important to investigate this. The emails all come from Support, which is what I renamed the title of this script in my forums.

Since installing this script, I have been bombarded with spam from Sevastopol, Ukraine, Russia. Here's the typical header:

Delivered-To: MY GMAIL ADDRESS
Received: by 10.114.110.9 with SMTP id i9cs110710wac;
Thu, 10 Jun 2010 10:41:01 -0700 (PDT)
Received: by 10.224.63.138 with SMTP id b10mr459233qai.222.1276191654906;
Thu, 10 Jun 2010 10:40:54 -0700 (PDT)
Return-Path: <murderer44@raywhite-toowong.com>
Received: from (MY SERVER IP)
by mx.google.com with ESMTP id i19si452686qci.50.2010.06.10.10.40.53;
Thu, 10 Jun 2010 10:40:53 -0700 (PDT)
Received-SPF: neutral (google.com: MY SERVER IP is neither permitted nor denied by best guess record for domain of murderer44@raywhite-toowong.com) client-ip=MY SERVER IP;
Authentication-Results: mx.google.com; spf=neutral (google.com: MY SERVER IP is neither permitted nor denied by best guess record for domain of murderer44@raywhite-toowong.com) smtp.mail=murderer44@raywhite-toowong.com
Received: from [78.30.219.250] (helo=250-219-30-78.host.sevstar.net)
by MY SERVER with esmtp (Exim 4.69)
(envelope-from <murderer44@raywhite-toowong.com>)
id 1OMlkI-0008MD-IF
for MY EMAIL ADDRESS; Thu, 10 Jun 2010 13:40:51 -0400
Received: from 78.30.219.250 by mail-commerce.ecn.net.au; Thu, 10 Jun 2010 20:40:44 +0200
Date: Thu, 10 Jun 2010 20:40:44 +0200
From: "russbo.com support" <admin@russbo.com>
X-Mailer: The Bat! (v3.5.25) Educational
Reply-To: murderer44@raywhite-toowong.com
X-Priority: 3 (Normal)
Message-ID: <113405151.83033930260976@raywhite-toowong.com>
To: doc@russbo.com
Subject: russbo.com account notification
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----------CC5350B90A99BD"
X-Spam-Status: No, score=
X-Spam-Score:
X-Spam-Bar:
X-Spam-Flag: NO
X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
X-AntiAbuse: Primary Hostname - MY SERVER
X-AntiAbuse: Original Domain - russbo.com
X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12]
X-AntiAbuse: Sender Address Domain - raywhite-toowong.com



(My email addresses go into my gmail account to clean out the spam. I've replaced my relevant IP references with CAPITAL LETTERS)

From this, I'm assuming that the script was not hijacked in any way, to send out spam??? I really don't want to be annoying anyone with spam, which is why I've temporarily uninstalled this apparently great script.

Any advice would be appreciated.

[Wilfred1]

Maria
Great concept and thanks.

I have spent nearly 2 days fixing a lot of this script up:
- Spelling mistakes
- Incorrect image locations in the code
- Adding vb:raw headinclude_bottom to most of the templates
- Customising it to look and feel the same as vb

But, there are 4 things that I can't do and are desperately needed - as soon as these are fixed please PM me and I will send you my money as a registered user of it. They are - in order of need:
1. Fix up the vb breadcrumb in this mod
2. Include the vb Human Verification in the Submit Ticket for unregistered users
3. Remove the category space when there are no more sub-categories left in the tree (see 2 posts above)
4. Get the vb editor attachments working

These 4 things are what is stopping me from paying for a good mod so hopefully you can steal some time Maria to get these done - thanks again.

[docvader]

I reinstalled this hack, thinking that my allowing unregistered users to view the HelpDesk (support) area triggered the spam.

I hate to beat a dead horse about this, but after re-uploading the script files, my server host sent me an email which states the following:



Below are the recently upload scripts that contain code to send email. You may wish to inspect them to ensure they are not sending out SPAM.

/home/xxxxxxxxxxxxx/public_html/forum/support.php:669: $message .= "</p><p>".$vbulletin->options["microsupport_email_footer"]."</p>";
/home/xxxxxxxxxxxxx/public_html/forum/support.php:670: mail($toemail, $subject, $message, $headers);
/home/xxxxxxxxxxxxx/public_html/forum/support.php:671: // Notify Technician
---
/home/xxxxxxxxxxxxx/public_html/forum/support.php:682: {
/home/xxxxxxxxxxxxx/public_html/forum/support.php:683: mail($toemail, $subject, $message, $headers);
/home/xxxxxxxxxxxxx/public_html/forum/support.php:684: }
---
/home/xxxxxxxxxxxxx/public_html/forum/support.php:685: } else {
/home/xxxxxxxxxxxxx/public_html/forum/support.php:686: mail($toemail, $subject, $message, $headers);
/home/xxxxxxxxxxxxx/public_html/forum/support.php:687: }
---
/home/xxxxxxxxxxxxx/public_html/forum/support.php:688: } else {
/home/xxxxxxxxxxxxx/public_html/forum/support.php:689: mail($toemail, $subject, $message, $headers);
/home/xxxxxxxxxxxxx/public_html/forum/support.php:690: }
---
/home/xxxxxxxxxxxxx/public_html/forum/support.php:1039: $message .= "<p>".$vbulletin->options["microsupport_email_footer"]."</p>";
/home/xxxxxxxxxxxxx/public_html/forum/support.php:1040: mail($toemail, $subject, $message, $headers);
/home/xxxxxxxxxxxxx/public_html/forum/support.php:1041: } else {
---
/home/xxxxxxxxxxxxx/public_html/forum/support.php:1066: {
/home/xxxxxxxxxxxxx/public_html/forum/support.php:1067: mail($toemail, $subject, $message, $headers);
/home/xxxxxxxxxxxxx/public_html/forum/support.php:1068: }
---
/home/xxxxxxxxxxxxx/public_html/forum/support.php:1069: } else {
/home/xxxxxxxxxxxxx/public_html/forum/support.php:1070: mail($toemail, $subject, $message, $headers);
/home/xxxxxxxxxxxxx/public_html/forum/support.php:1071: }
---
/home/xxxxxxxxxxxxx/public_html/forum/support.php:1072: } else {
/home/xxxxxxxxxxxxx/public_html/forum/support.php:1073: mail($toemail, $subject, $message, $headers);
/home/xxxxxxxxxxxxx/public_html/forum/support.php:1074: }
---
/home/xxxxxxxxxxxxx/public_html/forum/includes/cron/microsupport_autoclose.php:43: $message .= "</p><p>".$vbulletin->options["microsupport_email_footer"]."</p>";
/home/xxxxxxxxxxxxx/public_html/forum/includes/cron/microsupport_autoclose.php:44: mail($toemail, $subject, $message, $headers);
/home/xxxxxxxxxxxxx/public_html/forum/includes/cron/microsupport_autoclose.php:45: }
---


Anybody care to comment about the security of this? It's a great hack, one which I find very useful, but having my site send out spam to the world is not exactly one of my goals in life.

[SoltanWorld]

nice reserved

[lebmedia]

hello ihave installed the pluging but me and the users cant see the page

1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

any idea?

[docvader]

Go to usergroups, and set the permissions for each group to see or use the HelpDesk system.

I would not recommend opening it up to unregistered user groups. I think that's what triggered all the spam I was dealing with

[lebmedia]

hm ok done it , and i got this error lol

Fatal error: Call to undefined function getverticalcategories() in /home5/elielbco/public_html/forum/support.php on line 83

any idea please

[docvader]

Did you go to admincp / microsupport, and create categories? Set up the script in the admin area first??? (microsupport has it's own admin cp area).

[thrylos]

πολύ καλή δουλειά! :) great job, thanks! :)

[OPsNaStYM0FO]

Would be nice if technicians could always see the tickets even after replied to it , Because that way you can review the ticket and decide if you need to close it or if its finished . ANy ideas on how to do this ?

[Alex@Mk3OC]

You can do it, you need to filter for tickets 'In Progress' then they'll show up

[GameFreak2009]

Would be nice if technicians could always see the tickets even after replied to it , Because that way you can review the ticket and decide if you need to close it or if its finished . ANy ideas on how to do this ?

Be sure to set the 'Close tickets after reply by technician' setting to 'No'

[Gun Geek]

I would install this but as docvader is pointing out. (https://vborg.vbsupport.ru/showpost.php?p=2052410&postcount=304)

It appears that there might be a security flaw or a hack to send out spam. Until this issue is at least responded to, or cleared I cant install.

[Alex@Mk3OC]

Not had any issues with it sending out spam on our boards

[latch]

MicroHellas, can you please let me know if you plan on updating this mod for the latest version of VB?

[latch]

Just found a few bugs:

Warning: array_keys() [function.array-keys]: The first argument should be an array in [path]/microsupport/includes/functions.php on line 136

Warning: Invalid argument supplied for foreach() in [path]/microsupport/includes/functions.php on line 137
Warning: array_keys() [function.array-keys]: The first argument should be an array in [path]/admincp/microsupport_admin.php on line 534

Warning: Invalid argument supplied for foreach() in [path]/admincp/microsupport_admin.php on line 535Warning: array_keys() [function.array-keys]: The first argument should be an array in [path]/microsupport/includes/functions.php on line 179

Warning: Invalid argument supplied for foreach() in [path]/microsupport/includes/functions.php on line 180Warning: array_keys() [function.array-keys]: The first argument should be an array in [path]/microsupport/includes/functions.php on line 87

Warning: Invalid argument supplied for foreach() in [path]/microsupport/includes/functions.php on line 88

[MaryTheG(r)eek]

Just found a few bugs:

Warning: array_keys() [function.array-keys]: The first argument should be an array in [path]/microsupport/includes/functions.php on line 136

Warning: Invalid argument supplied for foreach() in [path]/microsupport/includes/functions.php on line 137
Warning: array_keys() [function.array-keys]: The first argument should be an array in [path]/admincp/microsupport_admin.php on line 534

Warning: Invalid argument supplied for foreach() in [path]/admincp/microsupport_admin.php on line 535Warning: array_keys() [function.array-keys]: The first argument should be an array in [path]/microsupport/includes/functions.php on line 179

Warning: Invalid argument supplied for foreach() in [path]/microsupport/includes/functions.php on line 180Warning: array_keys() [function.array-keys]: The first argument should be an array in [path]/microsupport/includes/functions.php on line 87

Warning: Invalid argument supplied for foreach() in [path]/microsupport/includes/functions.php on line 88

Did you found any incompatibility on latest vB version? At least till version 4.0.4 works fine, except an arrow witch walks around on the top-right side in front end:-)) (I've fixed it, but haven't released it yet).

Check again what you wrote there and you got those warnings. This mod works fine since first release of vB4.

Maria

[latch]

Did you found any incompatibility on latest vB version? At least till version 4.0.4 works fine, except an arrow witch walks around on the top-right side in front end:-)) (I've fixed it, but haven't released it yet).

Check again what you wrote there and you got those warnings. This mod works fine since first release of vB4.

Maria

This mod works perfectly with the latest version of VB, aside from those errors. Please note that you only get these error messages when you click the "Save Display Order" when no categories exist.

Can you please resolve this issue?

[GetWebHost]

Is there a way to:
1. disable FAQ
2. support.php default viw should list all my tickets

[ProFifaLeagues]

IS there a way to reset the times overall for the ticket system Ie for when its been closed a while and reopened,I would like to set it back to zero

[Delphiprogrammi]

where the ++++ is the file ?

[Wilfred1]

Here we go again with Maria's mods...I was very seriously looking at buying a couple of her mods but unfortunately history has a way of repeating itself

[latch]

So is this mod no longer available for free? as I see this mod on the website, however, the price is $50.00.

[ProFifaLeagues]

Must say ive had unlimited help from Maria on this mod and its one we really would be lost without!
Top stuff and to be fair even at 50 dollers its cheap as chips for the work she puts into it!

[Delphiprogrammi]

Must say ive had unlimited help from Maria on this mod and its one we really would be lost without!
Top stuff and to be fair even at 50 dollers its cheap as chips for the work she puts into it!

possible but then again it's not allowed to advertise here there should at the verry minimum be a note stating the mod is no longer free this is in my eyes a commercial thrick to force people to spend money

[General of the]

This should be removed. It doesn't specify it's no longer free. It doesn't even has a lite version.