Server moved, issue...

[UncoderMom]

I moved my site to a new dedicated server (centos) this past weekend and some of my users are having issues loading the index.php. Some in FF others in IE and almost all in aol browsers. Im not having any issues with any of them. LIGHTNING fast here!

The DNS info carried over and only the sites IP changed. Any ideas? Could it be a setting on their end? Most of them have cleared their cache a few times and cookies to boot. So its not that...

Reports are after they refresh the index page 3 or so times it stops hanging...

[Lynne]

I'm having problems loading your site. Funny thing is that I get a partial title (It says "- Forums") but then it just hangs.

Have you checked your error_logs or access_logs?

[SEOvB]

Sounds like php/apache could be having some issues on your new server.

[UncoderMom]

Even though it loads fine for me? LOL Just certain members.

My error logs @/forum/error_log?

--------------- Added 1206217632 at 1206217632 ---------------

I'm having problems loading your site. Funny thing is that I get a partial title (It says "- Forums") but then it just hangs.

Have you checked your error_logs or access_logs?

Thats not the forum I have users complaining on.. My big board. I was working on that site today and may have made the page funny at the time you viewed it.. Its very under developed so theres now traffic to complain LOL.

My big board.. Is where the complaints are.
www.misfitmoms.com/forum/index.php

[Lynne]

Well, guess what? I am stuck on Loading, Loading on that page also. OK, I tried it a couple of times.... do you have ads on there? I get hung up right after I see some other site name go across the status bar.

edit: Fifth times the charm. I just got on. But I wonder if it is an ad thing.

[UncoderMom]

I have google affiliate ads.. hmmm
Let me try removing the link ad there. and just leaving the banner one.

How about now?

[Lynne]

Well, I got on right away this time, but it looks like all the same ads are there (but I could be wrong). I would ask your users if they notice a difference cuz you were saying it was only happening some of the time.

[UncoderMom]

I had a banner ad then a link add pasted side by side in the nav bar.. Maybe they didnt like eachother. LOL

I just went and checked on DH's laptop and it hung up for like a minute just for hte very first time aand then it was better.

I will ask some of my users if they are still having trouble.. Thanks Lynne! I'll report back!

[Lynne]

I have had 'server hang' issues before. I would actually 'see' it happening while viewing 'top' on the server - all my httpd processes would just stop for a moment and the server loads would approach 0 and then it would suddenly jump back to life. I ended up going to a two server configuration at that time and haven't had the issues since. I did try to post over at vb.com in the Server Configuration forum for help on the issue, but I run a tracker on my site also and there is just no way I could turn it off to see if it was the problem - it is the main part of my site.

[Marco van Herwaarden]

Loading the first time in IE, it takes minutes before the page is shown, and then it shows with a lot of forumicons missings.

Icons missing like:
http://www.misfitmoms.com/forum/images/junglebook2/statusicon/forum_old.gif

On a page reload these icons do load. Are you maybe using some kind of hotlink protection?

[King Kovifor]

I agree with Marco. It takes forever for your page to load (and I have a super fast internet connection).

[UncoderMom]

I agree with Marco. It takes forever for your page to load (and I have a super fast internet connection).


Odd.. I have absolutely no problems.. Okay.. time for tech support.

--------------- Added 1206318884 at 1206318884 ---------------

Can a few of you who viewed my site with issues, preform, copy and paste a trace route for me?

Start ->
Run ->
Type 'cmd' ->
Press OK ->
Type 'tracert misfitmoms.com' ->
Right click the screen and click on 'Mark' ->
Highlight all the traceroute information ->
Right click the highlighted text ->

[Guest210212002]

Just chiming in that it's perfectly speedy for me.

[Lynne]

Slow for me right now, so I grabbed this for you:

traceroute to misfitmoms.com (207.45.179.122), 64 hops max, 40 byte packets
1 192.168.1.1 (192.168.1.1) 0.585 ms 0.281 ms 0.221 ms
2 bras1-l0.pltnca.pbi.net (151.164.184.77) 14.628 ms 95.927 ms 64.039 ms
3 64.164.107.1 (64.164.107.1) 8.854 ms 8.907 ms 9.005 ms
4 bb1-g15-0.pltnca.sbcglobal.net (151.164.93.231) 9.085 ms 45.780 ms 9.966 ms
5 69.220.8.41 (69.220.8.41) 10.187 ms 60.211 ms 46.801 ms
6 151.164.251.246 (151.164.251.246) 10.471 ms 9.899 ms 9.700 ms
7 vlan79.csw2.SanJose1.Level3.net (4.68.18.126) 21.573 ms 47.036 ms 16.394 ms
8 ae-72-72.ebr2.SanJose1.Level3.net (4.69.134.213) 11.533 ms 19.429 ms 17.463 ms
9 ae-3.ebr1.Denver1.Level3.net (4.69.132.58) 57.922 ms 56.708 ms 56.625 ms
10 ae-1-100.ebr2.Denver1.Level3.net (4.69.132.38) 54.854 ms 62.747 ms 54.681 ms
11 ae-3.ebr3.Chicago1.Level3.net (4.69.132.62) 60.081 ms 65.071 ms 72.138 ms
12 ae-78.ebr2.Chicago1.Level3.net (4.69.134.61) 284.627 ms 92.060 ms 73.348 ms
13 ae-8-8.car1.Detroit1.Level3.net (4.69.133.241) 76.324 ms 69.403 ms 173.676 ms
14 NEX-DTW0.CAR1.DET1.LEVEL3.NET (4.79.13.42) 82.699 ms 65.780 ms 67.308 ms
15 208.69.126.2 (208.69.126.2) 66.125 ms 66.809 ms 80.308 ms
16 122.179.45.207.securenet-server.net (207.45.179.122) 109.371 ms 121.339 ms 102.713 ms

Thought you might want this too:
PING misfitmoms.com (207.45.179.122): 56 data bytes
64 bytes from 207.45.179.122: icmp_seq=0 ttl=54 time=67.249 ms
64 bytes from 207.45.179.122: icmp_seq=1 ttl=54 time=79.735 ms
64 bytes from 207.45.179.122: icmp_seq=2 ttl=54 time=67.123 ms
64 bytes from 207.45.179.122: icmp_seq=3 ttl=54 time=94.124 ms
64 bytes from 207.45.179.122: icmp_seq=4 ttl=54 time=67.049 ms
64 bytes from 207.45.179.122: icmp_seq=5 ttl=54 time=70.066 ms
64 bytes from 207.45.179.122: icmp_seq=6 ttl=54 time=66.934 ms
64 bytes from 207.45.179.122: icmp_seq=7 ttl=54 time=157.047 ms
64 bytes from 207.45.179.122: icmp_seq=8 ttl=54 time=83.561 ms

--- misfitmoms.com ping statistics ---
10 packets transmitted, 9 packets received, 10% packet loss
round-trip min/avg/max/stddev = 66.934/83.654/157.047/27.475 ms

[UncoderMom]

Weird. Its loading great for me. LOL LAst night it did start to hang a little with the image loads.

My host thinks it might be hanging because of hte google ad. It is whats in the status bar when mine hangs too.. AGH!

--------------- Added 1206364458 at 1206364458 ---------------

Slow for me right now, so I grabbed this for you:

traceroute to misfitmoms.com (207.45.179.122), 64 hops max, 40 byte packets
1 192.168.1.1 (192.168.1.1) 0.585 ms 0.281 ms 0.221 ms
2 bras1-l0.pltnca.pbi.net (151.164.184.77) 14.628 ms 95.927 ms 64.039 ms
3 64.164.107.1 (64.164.107.1) 8.854 ms 8.907 ms 9.005 ms
4 bb1-g15-0.pltnca.sbcglobal.net (151.164.93.231) 9.085 ms 45.780 ms 9.966 ms
5 69.220.8.41 (69.220.8.41) 10.187 ms 60.211 ms 46.801 ms
6 151.164.251.246 (151.164.251.246) 10.471 ms 9.899 ms 9.700 ms
7 vlan79.csw2.SanJose1.Level3.net (4.68.18.126) 21.573 ms 47.036 ms 16.394 ms
8 ae-72-72.ebr2.SanJose1.Level3.net (4.69.134.213) 11.533 ms 19.429 ms 17.463 ms
9 ae-3.ebr1.Denver1.Level3.net (4.69.132.58) 57.922 ms 56.708 ms 56.625 ms
10 ae-1-100.ebr2.Denver1.Level3.net (4.69.132.38) 54.854 ms 62.747 ms 54.681 ms
11 ae-3.ebr3.Chicago1.Level3.net (4.69.132.62) 60.081 ms 65.071 ms 72.138 ms
12 ae-78.ebr2.Chicago1.Level3.net (4.69.134.61) 284.627 ms 92.060 ms 73.348 ms
13 ae-8-8.car1.Detroit1.Level3.net (4.69.133.241) 76.324 ms 69.403 ms 173.676 ms
14 NEX-DTW0.CAR1.DET1.LEVEL3.NET (4.79.13.42) 82.699 ms 65.780 ms 67.308 ms
15 208.69.126.2 (208.69.126.2) 66.125 ms 66.809 ms 80.308 ms
16 122.179.45.207.securenet-server.net (207.45.179.122) 109.371 ms 121.339 ms 102.713 ms

Thought you might want this too:
PING misfitmoms.com (207.45.179.122): 56 data bytes
64 bytes from 207.45.179.122: icmp_seq=0 ttl=54 time=67.249 ms
64 bytes from 207.45.179.122: icmp_seq=1 ttl=54 time=79.735 ms
64 bytes from 207.45.179.122: icmp_seq=2 ttl=54 time=67.123 ms
64 bytes from 207.45.179.122: icmp_seq=3 ttl=54 time=94.124 ms
64 bytes from 207.45.179.122: icmp_seq=4 ttl=54 time=67.049 ms
64 bytes from 207.45.179.122: icmp_seq=5 ttl=54 time=70.066 ms
64 bytes from 207.45.179.122: icmp_seq=6 ttl=54 time=66.934 ms
64 bytes from 207.45.179.122: icmp_seq=7 ttl=54 time=157.047 ms
64 bytes from 207.45.179.122: icmp_seq=8 ttl=54 time=83.561 ms

--- misfitmoms.com ping statistics ---
10 packets transmitted, 9 packets received, 10% packet loss
round-trip min/avg/max/stddev = 66.934/83.654/157.047/27.475 ms


Thanks! Passed it on to my host!

Thank you all for your help!

[blike2]

I don't think it's the Google ad. I used Firefox's Web Developer Toolbar and it showed that a lot of the images and CSS files were taking two or three seconds to load.

That being said, it seems to be either connectivity problems (ask your host if other sites on the same server have had problems) or the host is being weird.

[UncoderMom]

Its a dedicated server.

My host said they dont have the issues. The tech tryed for a whole day..from different stations even his home computer. LOL (great support huh).

He couldnt recreate the page hang. I couldn't either. I had a little trouble yesterday but other then that its been lightning fast! Only certain users are having issues *pull hair*

[Lynne]

Ask those users to do a trace also. I once had this issue where only certain users were having problems on our site so I had them do traces and it turned out to be an upstream provider from our host was having problems and thus causing problems for those few users. I get fast, consistent pings to your site if I go from network-tools.com

[Awjvail]

It's working fine for me. :S Loaded right up fine on the first try.

[alphadeity]

it could be a DNS issue