What would cause a member to not see the site the right way?

[FLMom]

One of my members is having trouble seeing my site the right way.
Here is what she said:

I can't see anything really. All I see is little red x's where there's suppose to be smilies, and well just about anything else. Everything except this, and some of the other format details is red x's. I cant' remember how to fix it!


Can anyone give some ideas why this happens or what I can do to fix it?

Thanks!

[Paul M]

Clear his browser cache may be a good start.

[FLMom]

Thank you Paul, I will have her try it :D

[FLMom]

She finally got back to me, here is what she has said now..

I keep seeing a little more with time. I can see some siggies and some avatars now. Maybe it's just a time thing?

Cori, I cleaned out cookies and history like you suggested, then I refreshed. No change.

[Paul M]

Cookies and history are not the cache, did they actually clear that ?

[FLMom]

Guess I got confused on that...how does she do that exactly?

[Paul M]

Well that depends on what browser they are using.

in IE6 > Tools > Internet Options > Delete Files > Delete all offline content.

Can't help with any others.

[FLMom]

Thank you Paul, I will pass this on to her again...Thanks for helping again :D