Help Desk system for 3.5.2? Anyone using Kayako?

[Stachel]

Am looking for a Help Desk System, where the users can share the same login and password as vBulletin, so they only have to login once.

Need it to work with 3.5.1 or 3.5.2.

Would love to use http://www.kayako.com/ (http://).

On their forums, there is this thread:
Integration with vBulletin:
"Can this integrate with vB for usersname and pass?"
http://forums.kayako.com/showthread.php?t=4034

Anyone else using Kayako ?

If yes, how did you do the User authentication integration?

Stachel

[fyjpm]

There is a "LoginShare" module that comes with Kayako eSupport/Support Suite that will authenticate off vB's database. It actually adds a record into Kayako so that the rest of the application runs correctly, but authentication still works off the vB database.

Unfortunately users are not logged into Kayako automatically if they are logged into vB ...they have to enter their vB username/password again at the Kayako login screen, but at least they won't have to register separately.

I actually think that it shouldn't be to hard to get the automatic logging in done via a simple hook/plugin in vB that sets the correct cookie Kayako needs....or possibly including vB's global.php on Kayako's index.php file? not sure......perhaps anyone else has an implementation that works already?

[Stachel]

Wow, thank for the info fyjpm !

Kayako seems like by far the best help desk system on the planet for e-businesses!
(and I've used a couple)

I wasn't going to pursue them without vB support, but maybe I will now.

Stachel

[Stachel]

Argh!

Just when I have time to browse their forums to better understand what I lose by going to e-Support vs Support Suite, their forums seems to be down!

"There seems to have been a slight problem with the Kayako Forums database.
Please try again by pressing the refresh button in your browser.

An E-Mail has been dispatched to our Technical Staff, who you can also contact if the problem persists.

We apologise for any inconvenience."

fyjpm, it sounds like your are doing some interesting things w/ kayako & vB !!

Stachel

[fyjpm]

the diff is between eSupport and SupportSuite is just that SupportSuite has the LiveChat module built in but you can upgrade to this later if you ever wanted, so I just got the eSupport Suite

There are a few issues with LoginShare under certain situations...however there is a 3rd party solution is available to fix it (but it costs some $). See this thread for details:

http://forums.kayako.com/showthread.php?t=6259

[Stachel]

fyjpm,

Thanks for the info!

Can you see that thread?

I just see the vBulletin database error.

Stachel

[Smiry Kin's]

webhostingtalk.com use this. maybe check that out?

[fyjpm]

the forum was working fine for me at: 1:03pm EST

[Stachel]

the forum was working fine for me at: 1:03pm ESTOK this is the strangest vBulletin behavior I have ever encountered.

I click on new posts and can see that people are making new posts!

Why would others not be seeing what I am seeing !?!

This is what the Kayako vBulletin forums looks like to me:

1) After View New Posts
2) When I try to look at any thread.