HelpDesk v1.63

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

• No File Edits!
• Ability to turn the HelpDesk off.
• Ability to turn the New Ticket option off.
• Automated Response to users when tickets are submitted by email or private message.
• Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
• Departments / Ticket Categories.
• Limit usergroups to handle certain department tickets.
• Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
• New Tickets since last visit to forums.
• New Replies since last visit to forums.
• Unresolved / Resolved Tickets.
• WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.


Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

[vBTotal]

Great Work Bud Glad you released this! installed and working on my website

www.vbcore.com

[WhSox21]

Feature requests for this hack are welcome!

[shadiguy1]

installed great job.

[Creed]

I'm installing now, if I find something that would make it better I will let you know!

[vBTotal]

I just created an Add-on, and it takes litterally 5 seconds to install

[Creed]

Gonna go ahead add that one too

[Mechanical Mind]

I missed the directions part...:nervous:

[WhSox21]

All you have to do is upload the files in the correct file and run the helpdesk_install.php file in the admincp directory. Everything is done after that. Only like 5 clicks and it's installed!

[Princeton]

I like it ... good job.

Some quick fixes..

define('NO_REGISTER_GLOBALS', 1);
define('GET_EDIT_TEMPLATES', true);

// pre-cache templates used by all actions
$globaltemplates = array(
	'HELPDESK_SHELL',
	'HELPDESK',
	'helpdesk_ticket',
	'helpdesk_ticketlist',
);

// pre-cache templates used by specific actions
$actiontemplates = array(
	'newticket' => array(
		'helpdesk_newticket',
	),
	'mytickets' => array(
		'helpdesk_message',
	),
	'newreplies' => array(
		'helpdesk_message',
	),
	'ticket' => array(
		'helpdesk_quickreply',
		'helpdesk_reply',
	),
);

Suggestions:

pagenav
search facility

[WhSox21]

I can't believe I forgot updating that. I usually update that before I finish a hack because it's easiest before I know the names. Anyways, search will be in next version along with departments.

I'll update the helpdesk.php file shortly and upload the new updated zip file.

[Mechanical Mind]

Originally Posted by WhSox21

All you have to do is upload the files in the correct file and run the helpdesk_install.php file in the admincp directory. Everything is done after that. Only like 5 clicks and it's installed!

I guess I am easily confused.

All I know is I have a zipped file that has a folder and a file in it. Inside the folder is a file with the same name as the loose file. One is 12 kB and the other is 18 kB. Not sure which one, if both, to upload and to where...

Hmmm... I'm a dumby!

[WhSox21]

Originally Posted by Mechanical Mind

I guess I am easily confused.

All I know is I have a zipped file that has a folder and a file in it. Inside the folder is a file with the same name as the loose file. One is 12 kB and the other is 18 kB. Not sure which one, if both, to upload and to where...

Hmmm... I'm a dumby!

You upload the one named helpdesk.php to the forumroot and helpdesk_install.php to your admincp directory. That file is the one you run to install the hack.

[rex_b]

Is it easy to give permissions to Super Mods / Mods ?

[WhSox21]

It gives all users with any admin permissions access. So yes, it should give them access.