vBSupport v2.0.0 Beta 2

vbSupport v2.0.0 BETA 2 by CMX (http://www.cmgsccc.com)
Official Homepage - http://www.vbplaza.com


v1.1 of this modification was found to contain an SQL injection. If you run v1.1 of this modification, you are hereby advised to update to v1.1a of this modification. To update from v1.1 to v1.1a, grab the v1.1a ZIP and overwrite the vBSupport.php file on your server with the new version.

Note that while no other vulnerabilities were noticed by vBorg Staff, this does not mean that such things do not exist. vBorg Staff fixed the one SQL injection according to these rules. Any other fixes that may be needed now or in the future are left to the original author.

-- vBorg Staff


Welcome to the latest hack by CMX for your vBulletin Message Board. This is a fully featured Ticket based support system for you website. If you had installed the older version of vBSupport v1.1, then you already have an idea what this sytem is all about.

Basically, this system will allow your Forum Members to create new support tickets using the same login as your vBulletin forums login for your users. There have been many improvements from the older v1.1 vBSupport System I made a while back.

New Features for v2.0.0+:
1) Permission Checks are better implemented and are more useful now.
2) AJAX Open/Closing tickets by double clicking the thread icon when listing tickets.
3) AJAX Ticket Title editing just like the forums Thread editing as well.
4) Post Quick Reply is now using the AJAX system where possible to post replies to tickets.
5) You can now Edit posts inline using the AJAX system as well.
6) Inline Moderation when listing tickets includes Delete Ticket, Open Ticket, Close Ticket.
7) You can now delete individual Posts from Tickets via the Inline Moderation as well.
8) MASSIVE performance load improvements. On my forums with 200,000 members, it would take 4 seconds to view a ticket due to a very strenuous query. Now it loads tickets in 0.13 seconds.
9) Category Administration has now been moved into the Admin CP instead of on the vbSupport page itself.
10) Everything should be fully phrased now as well.

Other Features:
1) IF you have installed the older vBSupport version, it will auto uninstall it for you. (It will NOT delete the old tickets!)
2) Admin CP -> vbSupport Maintenance -> Import Old Tickets is now in and working to import the old tickets if you had vBSupport installed.
3) A ton of permissions per Usergroup to set the settings up the way you want them.

vbSupport v2.0.0 BETA 2 Updates:
1) Bugfix: Quick Reply functions properly when you have the Quick Reply option enabled for Yes - Click Required.
2) Bugfix: Normal Reply/Closed button is there when viewing a ticket.
3) Bugfix: Admin CP Deleting a ticket now functions properly.
4) Bugfix: AJAX Edit feature does not display an alert(postid) anymore.
5) Bugfix: Active On/Off works for each category when enabled/disabled from the Admin CP.
6) Bugfix: Usergroup Permissions are now working for Allowed Usergroups & Denied Usergroups.
7) Bugfix: Changed some templates that linked to the wrong PHP files.
8) Bugfix: New Thread template is cleaned up a bit and it displays properly in Firefox too now.
9) Bugfix: Active phrase now is installed as a vbSupport phrase.


PLEASE NOTE: This is the very first release of vbSupport 2.0.0. Which means that this is a BETA release. I will try to correct any issues found ASAP.

I have vbSupport v2.0.0 BETA 1 running on my production site at www.cmgsccc.com, so I should be able to find most bugs since there are over 200,000 registers members there and it will get put to the test quite a bit. However, if you find something, please post it here.

By installing this BETA version, it will uninstall the previous vBSupport system automatically. It will leave the old ticket tables upon installation. It should import the older Ticket Categories that you had before as well.

I would also like to recommend that you backup your MySQL database, just in case a mishap occurs as this is BETA.

ALSO: The older version vBSupport v1.1 will be here for download until v2.0.0 comes out of BETA. vBSupport v1.1 is NOT in the BETA stage, only vbSupport v2.0.0 is in the BETA stage.

Upgrading Instructions From vBSupport v1.x
NOTE: These are ONLY applicable if you are upgrading from vBSupport v1.x!

1) Delete all of the older vBSupport files from your server. If you are not sure which files they are, the vBSupport v1.1 is still available for download here so you can download that and look at the files in there.

2) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

3) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

4) Perform the template edits below and you have vbSupport v2.0.0 up and running!

5) Refresh your forums Admin CP page.

6) Admin CP -> vbSupport Maintenance -> Import Old Tickets if you want to save the older tickets. Otherwise you can skip this feature.


New Installation Instructions:

1) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

2) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

3) Perform the template edits below and you have vbSupport v2.0.0 up and running!


Template Edits:

A) Template 'navbar':

Find:

		<td class="vbmenu_control"><a href="calendar.php$session[sessionurl_q]">$vbphrase[calendar]</a></td>

Add Below:

<!-- vbSupport start -->
			<if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->

B) Template 'postbit_legacy':

Find:
[code]
<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
[code]

Add Above:

<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
<!-- vbSupport end -->

C) Template 'postbit':

Find:

			<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>

Add Above

<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>
<!-- vbSupport end -->

ENJOY!!

-CMX

[kylek]

Quick question,

I am the only admin on my board and want to set the settings so that I am the only one who will deal with support issues. When editing a category, do I need to check the box "administrators" under the allowed technicians usergroup list or just leave none checked?

Also wondering when notifications to admins will be added.

Thanks for this support system by the way!!

[mikexxx]

I get this when i reply to a ticket:

Fatal error: Cannot redeclare vB_DataManager_TicketReply::$ticketreply in /home/.sites/xxx/xxxxxxxxx/web/includes/class_dm_ticketreply.php on line 132

[LoOnEyToOnZ]

Hi im using RC3 and i get this when i try to post an attachment

"Invalid Post specified. If you followed a valid link, please notify the administrator"

[CMX_CMGSCCC]

uae: I see the problem there and will post a v0.8a soon.

kylek: By default Admin has access to all features even if the settings are not set I believe.

If you want to get rid of this feature, look inside vBSupport.php inside the function get_admingroup_ids().

Remove the following code:

	// make sure admins are in the group
	if (!in_array(6, $admingroupids))
	{
		$adminsfound++;
		$admingroupids[] = 6;
	}

Then it will only use the settings set in the Usergroup settings.

mikexxx: Did you reupload the entire /UPLOAD folder to your server?

LoOnEyToOnZ: Did you choose allow overwrite when installing the plugin? It sounds like one of the queries didnt get ran properly.

Try to run this query:

ALTER TABLE " . TABLE_PREFIX . "attachment ADD COLUMN ticketreplyid INT UNSIGNED NOT NULL DEFAULT '0';

-CMX

[BradE]

Love this hack, so many uses for this system.

The only problem is have is what others have noted, if no post icon is selected it gives a red x. It isn't an overwrite problem because this was a fresh install on my part. The red x points to http://www.yourforum.com/forum

[TruthElixirX]

I like it. Thanks. . Using it to report bugs for our 3.5 upgrade.

[mtha]

Very nice

I want to see some more administrative functions:

- Category's moderator(s). Moderator will receive PM and/or email when there's new ticket in the category (maybe option to turn it on/off too)


Display ticket lists (all kind of list): (ref - vb bug tracker)

Display Assigntech person in ticket list (if none, says unassigned)
Display ticketID could help, when member have question about some specific ticket

Admin Support
- List Open Tickets
- List Closed Tickets

- Search ticket by ticketid, assign person

optional: browse tickets by category, just like in the forum/post relationship

- User can change type of subscription on his ticket
- Admin can edit preposted ticket (with permission allow editting on)

[LoOnEyToOnZ]

Hi CMX

I tried running that query and got this error

"#1064 - You have an error in your SQL syntax. Check the manual that corresponds to your MySQL server version for the right syntax to use near '" . TABLE_PREFIX . "attachment ADD COLUMN ticketreplyid INT UNS "

[peterska2]

LoOnEy, replace the " . TABLE_PREFIX . " with your table prefix, if you have one.

eg
[sql]ALTER TABLE vb35_attachment ADD COLUMN ticketreplyid INT UNSIGNED NOT NULL DEFAULT '0';[/sql]
or
[sql]ALTER TABLE attachment ADD COLUMN ticketreplyid INT UNSIGNED NOT NULL DEFAULT '0';[/sql]

[LoOnEyToOnZ]

Ok i tried and i get this

"#1060 - Duplicate column name 'ticketreplyid' "

Seems like i that column is already there...and btw i go to this URL when i click to add attachments "http://<domain>/forums/newattachment.php?t=1&specialattachment=1&poststar ttime=1127743923&posthash=20e4 18899d84f43e9169841589b95117"