The Arcive of Official vBulletin Modifications Site.It is not a VB3 engine, just a parsed copy! |
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#81
01-02-2004, 08:16 AM
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Steve, I have e-mailed you, while my IP is not dynamic in a sense like AOL, it is dynamic in a sense that it does change every few days to a week (sometimes a month) just as that is how Charter Communitcations seems to do such.
I can sypathize with you and the rest of the vBulletin Team as I am on the hosting side of things and know that surpressing a DoS or DDoS is not an easy thing to do, especiall when you are not at the DC and have little control over your hardware and the network it is connnected to. Guys, please understand that Steve is not located at the DC, neither is any of the vBulletin team more than likely. While software firewalls can be installed, they do not match up to hardware firewalls and that CANNOT be installed without being at the datacenter, even at that a firewall cannot block everything incoming and outgoing, regardless of how it is built or how hard it may try. DoS and DDoS is something that any popular website, even those that do not even receive 10% of the traffic will experience them. Complaining about it in this thread or forum, even to Steve and the rest of the staff is NOT going to get you anywhere anytime soon or at all. Do you honestly think that moaning over the site being down is going to make it magically pop back up just so you can be happy? I don't honestly think so, but you are free to keep trying until you set one off and are banned for something you should not have said (I can't control the banning, but imagine steve and others can). While this may be a forceful way to get you all to realize they can do little other than to keep in touch with the DC, it may just have to be done if they are willing to go that far. I own a hosting company, run vBulletinTemplates.com, was a moderator here, and have experienced my share of DoS, DDoS, downtimes, problems, errors and so forth and never in my life have I seen such a problem with something that cannot be controled physically by someone who leases, rents or has otherwise sent a server into a DC for hosting. Now this is not directed to everyone, so please understand. I may be venting off since I am a host as well and can consider the fact that there is little that can be done, but honestly, come on, get a grip. I cannot download vBulletin either, add me to the list, but I am dealing with it. YES, I have customers and yes they download and install it as well, more than likely some are here reading this thread too as with you, but do you seem them blaming an agreement or the vBulletin staff because they cannot download the software. Correct me if I am wrong, but unlimited is not stated ANYWHERE in the contract/agreement as being 24/7/365 days a year without any interuptions, problems, faults, or restrictions nor does it state their liability for such....want to know why it is not there? Because problems happen, things happen and people deal with them as some of you need to as well. Maybe I will be flamed for this post, maybe not, but I feel Steve and the rest of the vBulletin team will agree and possible have said (may have mis-read) but this whining and arguing is not getting you anywhere. 
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#82
01-02-2004, 09:28 AM
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To ALL: I believe this is a syber terrorism and we should all keep calm and stop blaming Jelsoft. Our getting mad to them is what the "bad guy" is trying to achieve. So if too many customers gets mad and Jelsoft starts losing cash, he might get what he wanted from them and then he can move to find another victim site in the internet and you can be a customer of this new victim either. (Or worse victim itself, as you have a website too!) Jelsoft refuses to do what the bad guy is asking for and this is what we should all applause. If more companies chooses the same noble path, we can get rid of this syber terrorists. If companies start paying the bad guys so as to stop such attacks, you can expect more bad guys rushing the internet as this will become a "business". This is not a time you should ask support from Jelsoft, this is a time you should support Jelsoft.
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#83
01-02-2004, 12:32 PM
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With that said, I will still be recommending VBulletin to a potential customer next week. I would just like to see a little better customer care next time something like this happens.
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#84
01-02-2004, 03:05 PM
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 Sorry you are disappointed in our service. I'm not sure what more I can do about this. I have many, many hours checking the support system and responding to these requests as quickly as possible. However I do need to sleep and consequently am not available 24/7. As for the email to customers, I think that would have been a good idea. Sometimes we get so caught up in fighting the DDoS attacks and responding to support requests that we don't often think of every possible action.
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#85
01-02-2004, 03:17 PM
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#88
01-02-2004, 04:02 PM
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Well i personally think vB have been handling this excellently. While on one hand its easy for us to sit here and moan about beeing a paying customer etc, but the simple point is, they are doing all they can and im sure you could not do better yourself. If i was Steve i would be fumming at some of the attitude he has been given on alot of these posts, when he is only human.
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#89
01-02-2004, 04:18 PM
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2. I dont have to 'do better myself'. That is thier job to keep thier business online has nothing to do with me. 3. This is not an attitude its called customer support. I wouldnt even have posted this here if I had access to the vbulletin.com website. 4. It is Steve's job, he gets paid to deal with customer support. 5. They could have done better with a simple mass email. I obviously love the VB product since I bought it, so dont try and win brownie points with the VB team trying to say I dont have right to support. Too many mindless drones. We dont want VB to be overthrown by Invision do we? We need to make them step up to the plate and be an example of a fine product with great support. I think thats what they want too.
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