vBHelp Desk

This si a help desk program created to be integrated with your vbulletin. It allows people to make tickets, and tickets create new threads that are specialy decorated with a status box, that contains the status of the ticket. There are admin features to allow custimization of the words used for open, Resolved, and even the catagories and priorities too. you can close tickets from the post for it as well as reopen them, also you can do it from the admin panel as well.


NOTES:
When doing permissions remove the permission that says "Can Search" from non staff usergroups for the helpdesk forum.


Screenshots:
the help desk home page:


The new ticket page:


Thread with admin options in status bar:



the Zip

vbhelpdesk v1.2

[Asterik]

Sorry if this has been said, but how can..........

the category name be removed in the breadcrumb like...

plugspark > categoryname > helpdeskpost

i don't want people clicking the category name because it'll show them every helpdesk post. But i only want this for the helpdesk, not any other categories or posts or n e thing... HELP!

[Rein Masamuri]

If you set up the permissions correctly they won't be able to see any threads they did not make.

[Kaelon]

Works with 2.3.2. Excellent modification!

[Kaelon]

Minor bug. In both newticket.php and helpdesk.php change:

require("./global.php");
if ($bbuserinfo == "0")
{
eval("dooutput(\"".gettemplate('helpdesk_register')."\");");
}

to

require("./global.php");
if ($bbuserinfo[userid] == "0")
{
eval("dooutput(\"".gettemplate('helpdesk_register')."\");");
}

[EvilCrow]

Will this be coded for VB 3 Gold??

[Kaelon]

I don't believe so, no. Considering that zajako has worked primarily in vB 2, I don't see why he'd want to port this to vB3.

[surfhog]

Originally Posted by Kaelon

I don't believe so, no. Considering that zajako has worked primarily in vB 2, I don't see why he'd want to port this to vB3.

Well if you ask me and you didn't lol
That's a real shame

So many brilliant hacks for vb2 that are not being updated to vb3
I guess that if people want them, they will have to go backwards instead of forwards

Real Crying Shame!!!!!

[TheMusicMan]

... what would happen if I tried to install this using vB3.0.1 - would it fail?

[MissKalunji]

Originally Posted by zajako

This si a help desk program created to be integrated with your vbulletin. It allows people to make tickets, and tickets create new threads that are specialy decorated with a status box, that contains the status of the ticket. There are admin features to allow custimization of the words used for open, Resolved, and even the catagories and priorities too. you can close tickets from the post for it as well as reopen them, also you can do it from the admin panel as well.


NOTES:
When doing permissions remove the permission that says "Can Search" from non staff usergroups for the helpdesk forum.


Screenshots:
the help desk home page:


The new ticket page:


Thread with admin options in status bar:



the Zip

vbhelpdesk v1.2

GREAT HACK WORKS PERFECTLY :nervous:

[TheMusicMan]

... on which vB version?