Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[ZomgStuff]

I can help you develop this if you want, I think this is a great idea.

[Jase2]

Unfortunately, we are not looking for any developers at this moment in time.

[Marco van Herwaarden]

Thread cleaned.

[Jase2]

Thanks, Marco!

[lstintxs100]

I am looking forward to seeing where this goes.

I clicked install to be updated on your progress. This seems like what my members have been asking for in the next update.

good job so far.

[PaulSonny]

Thanks Marco, it is very much appreciated by me and i'm pretty sure many others.

Good news, Beta 3 has been released and the original post has been modified.

I must ask that for this release you uninstall any previous installations and do a clean install with this release. The reason being that this version has had a total database restructure.

Thanks, Paul.

[Jase2]

Please continue to report bugs over at: www.paulsonny.com

Thanks!

[GoTTi]

UGHHHHHHHHHH ITS ABOUT DAMN TIME SOME1 MADE A SUPPORT MOD!!!!

/me is happy now

[PaulSonny]

Originally Posted by GoTTi

UGHHHHHHHHHH ITS ABOUT DAMN TIME SOME1 MADE A SUPPORT MOD!!!!

[high]* GoTTi is happy now[/high]

Glad your happy bud, I hope you like it.

Thanks, Paul.

[GoTTi]

im about to check it out now. i am VERY excited about this, cuz i have asked OVER and OVER and OVER again for some1 to please make this since the 1 fell off in the 3.0 days, i dont remember which one it was, but we havent had one in a while that works with the forum....my goal is to have my users use a ticket system instead of posting problems with the site in threads in my problem forum...so ya im diggin this one. hoping it works the way i would like it to

if i think of ideas, be ready cuz i might come up with a sh!tstorm of em to add onto this thing.