The Arcive of Official vBulletin Modifications Site.

HelpDesk v1.63 · **Released**: 02-26-2005

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

No File Edits!
Ability to turn the HelpDesk off.
Ability to turn the New Ticket option off.
Automated Response to users when tickets are submitted by email or private message.
Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
Departments / Ticket Categories.
Limit usergroups to handle certain department tickets.
Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
New Tickets since last visit to forums.
New Replies since last visit to forums.
Unresolved / Resolved Tickets.
WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.

Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

Challenge · #**122** 03-05-2005, 01:56 PM

Why can't i set the permissions to each usergroup. I've tried usergroups > Edit usergroup, and nothing's there!

WhSox21 · #**123** 03-05-2005, 01:57 PM

Quote:

Originally Posted by Challenge

Why can't i set the permissions to each usergroup. I've tried usergroups > Edit usergroup, and nothing's there!

Because that's not added. The guy that posted that was wrong about that feature being added... Wait until the next release at some point today!

Challenge · #**124** 03-05-2005, 02:08 PM

Okay thanks

I get a big heartbeat of nervosity every time i install a hack, so i was afraid i had to "rehack" it again

ESADCG · #**125** 03-05-2005, 03:14 PM

Would be nice to offer a drop down menu populated with pre-definable cats for ticket submitters to choose from. This would be editable by the admins.

So that they could choose, Internet, Windows, Software, etc. I am looking to use this on an intranet. Don't need it so much for vb itself.

WhSox21 · #**126** 03-05-2005, 03:15 PM

Quote:

Originally Posted by ESADCG

Would be nice to offer a drop down menu populated with pre-definable cats for ticket submitters to choose from. This would be editable by the admins.

So that they could choose, Internet, Windows, Software, etc. I am looking to use this on an intranet. Don't need it so much for vb itself.

Read the past replies... This is all being releaed today shortly... I'm just working out a few bugs now and then I need to update the install script and I'll be releasing it!

WhSox21 · #**127** 03-05-2005, 05:52 PM

Version 1.50 has been released. I'll list the features below in a little bit.

Please note that when using the helpdesk, you MUST create a department before it will work properly.

WhSox21 · #**128** 03-05-2005, 06:05 PM

Oh I forgot to mention before... STILL NO FILE EDITS! :lick:

jugo · #**129** 03-05-2005, 06:09 PM

OH MY GOD!!!

I feel very guilty because I installed the VBMA because it had some of the features I needed in the ticket system.

But now I am kicking myself in the ass and reinstaling YOUR Hack Instead. Sorry for ever doubting you. This is by far the most USEFUL vB Ticket System to date!!!

WhSox21 · #**130** 03-05-2005, 06:13 PM

Wow.. If you downloaded 1.50 before this post redownload... I left out one of the most important parts of the hack... If you've already installed it's just a template edit so do this:

Find:

Code:

		<!-- / subject field -->

Add Under:

Code:

		<!-- department -->
		<tr>
			<td class="smallfont" align="left">$vbphrase[department]:</td>
		</tr>
		<tr>
			<td align="left">
				<select name="departmentid">
					$departmentselect
				</select>
			</td>
		</tr>
		<!-- / department -->

Sorry about that guys. If you don't want to do this you can upload the install script and just click on the link that says install templates and it will update the template for you!

Challenge · #**131** 03-05-2005, 06:22 PM

Hehe, was about to go mad, couldnt find out where the tickets did go

But now it works, thanks a lot!
Best hack ever!

WhSox21 · #**132** 03-05-2005, 06:23 PM

A few new screen shots uploaded... I still need to do a few more but I need to write out the feature list to let everyone know how much this hack has now!

Challenge · #**133** 03-05-2005, 06:52 PM

How do i make to that users cant see others tickets?

WhSox21 · #**134** 03-05-2005, 06:55 PM

Quote:

Originally Posted by Challenge

How do i make to that users cant see others tickets?

Not sure what you mean exactly. After setting the usergroup settings everything should be alright. Only usergroups that "Can ____ Any Ticket" will be able to see most of the tickets. Then you must set the usergroups who can edit the departments seperated by commas.

Every regular user can only see their own tickets.

Scutter · #**135** 03-05-2005, 07:01 PM

great hack, just what I needed.

1 little bug found, set in the Admin CP to PM confirmation, but it sends an e-mail instead.

WhSox21 · #**136** 03-05-2005, 07:12 PM

Quote:

Originally Posted by Scutter

great hack, just what I needed.

1 little bug found, set in the Admin CP to PM confirmation, but it sends an e-mail instead.

I update the zip file and the version number to 1.51. I didn't think to test when I added in the feature if users don't have PM capabilities it sends an email instead. :surprised: Anyways it was a stupid mistake and is now fixed.

v1.51 Upgrade from v1.50:
You just have to overwrite your helpdesk.php file.

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