Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[fulviods]

and with vb4 ???

[need2fart]

Not working on 3.8.5.

Help?

[dynamicproducer]

what about vb4?

[GetWebHost]

Hoping someone could upgrade this to vb4

[fulviods]

I hope too.... this is an amazing mod...

[latch]

For those looking for a helpdesk mod for V4, take a look here: https://vborg.vbsupport.ru/showthread.php?t=230112

[GetWebHost]

^ I found this a little bit friendly than microsupport.

microsupport default page is a FAQ which I don't need while this one the default page will view your open and close tickets.

And also, if microsupport author reply to this: https://vborg.vbsupport.ru/showpost....&postcount=304 I might consider using it.

[christon26]

This is working fine for me on 3.8.6 except for when I allow unregistered to create tickets....then unregistered can see and reply to all tickets

That's a shame as it would be useful to allow unregistered to open a ticket if they have a problem registering etc.....but at least it so far seems to work fine for all other usergroups (tested lol)

[Blueracer66]

Originally Posted by christon26

This is working fine for me on 3.8.6 except for when I allow unregistered to create tickets....then unregistered can see and reply to all tickets

That's a shame as it would be useful to allow unregistered to open a ticket if they have a problem registering etc.....but at least it so far seems to work fine for all other usergroups (tested lol)

Aw, that sucks. How about disabling unregistered users from posting tickets and just forwarding them to the contact form?

[EddyMaxx]

Working on 3.8.6.