Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Mrwill]

Originally Posted by Alfa1

5 days response time for a paid hack may be slow, but based upon the information provided, I find your post an overstatement. Unless I am missing something.

That is true.. They over-reacted. Chill out ppl lol

[Saviour]

Originally Posted by Alfa1

5 days response time for a paid hack may be slow, but based upon the information provided, I find your post an overstatement. Unless I am missing something.

IMHO...5 days response time (for a paid product) is totally unprofessional. When you ask a customer to pay for your product to receive more features, you should also be prepared to help that customer any way you can. Bottom line..."the customer is always right".

If you don't have the personnel, or lack the time to provide support for your paid product...then maybe you shouldn't offer the public a paid version. Especially one that does not give the customer satisfaction when it comes to receiving the support he/she deserves for purchasing your product.

Also...if there is going to be a long response time...shouldn't the paid customer be notified about this via the Support page and/or forum for this product?

I had initially downloaded and installed this free product. Personally...due to the lack of support and the developer changing sites...I decided to uninstall it.

I admire the time and effort a developer/coder takes to create these mods for release. That's a gimme...yet, someone will take my response...twist it...add their own words...and turn it back around on me. Heh...I look forward to that.

Depending on the individual, who creates and submits their own mod and offers to support it...you can pretty much guarantee that if it's free and supported, expect a fairly decent amount of time for a response. You're not the only one using their product...and they have other things on their plate, as well. I can understand this.

However...if I pay for your product...I expect to receive an acknowledgment that my support request has been received and that I should receive an answer within a specified amount of time...generally 24 to 48 hours. If you can't provide that type of support...don't ask us to pay for your product.

Again...this is my opinion...and I'm entitled...just like anyone is entitled to reply with their own opinion about my opinion.

[RedHacker]

Can be remember when open ticket users....?

[dalmus]

Hi I've just installed this and have already stumbled across a problem.

Once a user has submitted a ticket they can easily jump to the next person's ticket by guessing the URL. For example if you've submitted a ticket with the url 'yoursite.com/helpcenter.php?do=ticket&tid=8' all you need to then do is remove the 8 at the end and replace it with any other number so skipping through other people's tickets isn't hard.

Any suggestions....?

[kalisekj]

Great Idea And Product! 1 Thing I would LOVE to see added is a Notification added for mods so they know when a new Ticket has been logged.

[kNeeLy]

installed. anything new on this? great mod!

[RedHacker]

HelpCenter Forum

Please enter the forum ID were you would like to create a new thread in when a new Support Ticket is created. Enter 0 to disable.

Put forumid but not worked....

[RedHacker]

Anyone to help me why forumid not work....?

[dalmus]

Originally Posted by kalisekj

Great Idea And Product! 1 Thing I would LOVE to see added is a Notification added for mods so they know when a new Ticket has been logged.

You can set up a forum for notifications to be fed to.

HelpCenter Forum
Please enter the forum ID were you would like to create a new thread in when a new Support Ticket is created. Enter 0 to disable.

[GetWebHost]

Is there an update for this to work with vb3.8.5?