vbulletin.com? DOWN? OFFLINE?

[bonnmac]

Just wanted to say, that I sent my e-mail to support@vbulletin.com & received a reply within 5 minutes. 10 minutes after that I could access .com again. Excellent support IMO.

[Exero]

i would send my IP but Dialup IP changes....
i hope the attack stops...its annoying..

[frozen]

Same problem here, just emailed them. Hopefully I will be able to access the site soon. Owning Several servers and running many sites myself, I have seen the effects DDoS can have on a business, hopefully vbulletin can put a stop to it and catch the persons responsible(easier done then said).

In the time it took to write this little reply Support has responded with a solution so I can access the site. Keep up the good work

[Erwin]

Funny thing is I can right now access vB.org from work, but not vB.com. Weird.

[aliencode]

Originally Posted by Steve Machol

If you are having a problem - then yes. That's the way it's normally done.

I am not the one with a problem, your company is refusing me support. They want my private information, its bad enough I had to give you my credit card now you want my IP address. What next?

Here let me quote your website Steve:
A leased license grants you the right to run vBulletin on one web server and one web site for each license purchased for 1 year from the date of order. Each license may power one instance of vBulletin on one domain. During the year, you will have unlimited access to the member area, where you can download updated versions of the software. At the end of the year, you must purchase another license in order to continue to run vBulletin.

You are not meeting your end of the agreement Steve. My access to your members area is LIMITED by giving you my IP address.

You are seriously missing the point... Why didnt your company email thier customers about the problems? Do you know how long I had to search to figure out what was going on? Come on as a customer you know you would be a little upset as well. I am understanding but you didnt even give any of us the courtesy of notification I dont want to lose faith in your company this is why I am in public with explaining this. Maybe Vbulletin can acknowledge the people that put food on your table.

[aliencode]

Originally Posted by frozen

Same problem here, just emailed them. Hopefully I will be able to access the site soon. Owning Several servers and running many sites myself, I have seen the effects DDoS can have on a business, hopefully vbulletin can put a stop to it and catch the persons responsible(easier done then said).

In the time it took to write this little reply Support has responded with a solution so I can access the site. Keep up the good work

Thats funny they have yet to reply to my support requests.

[frozen]

Did you email them?

The problem is not affecting everyone, and DDoS isn't an easy clean up job, I imagine they are putting all their effort into stopping the DDoS so this does not affect anymore clients. If some IPs blocks were not blocked, no customers at all would beable to view the site.

[aliencode]

Yes I emailed support@vbulletin.com like they asked. I have a dynamic IP I suppose Im screwed ehh?

Just for reference there are ways to stop most DDoS attacks

[Kihon Kata]

Alien, Im with you on this. WTF! I need to access the site ASAP as I have some support (that I have paid for) questions.

It took me a while to find out the issue on whey I could not access the site.

Originally Posted by aliencode

Yes I emailed support@vbulletin.com like they asked. I have a dynamic IP I suppose Im screwed ehh?

Just for reference there are ways to stop most DDoS attacks

[Skyline_GT]

i can't access too...