vBHelp Desk

This si a help desk program created to be integrated with your vbulletin. It allows people to make tickets, and tickets create new threads that are specialy decorated with a status box, that contains the status of the ticket. There are admin features to allow custimization of the words used for open, Resolved, and even the catagories and priorities too. you can close tickets from the post for it as well as reopen them, also you can do it from the admin panel as well.


NOTES:
When doing permissions remove the permission that says "Can Search" from non staff usergroups for the helpdesk forum.


Screenshots:
the help desk home page:


The new ticket page:


Thread with admin options in status bar:



the Zip

vbhelpdesk v1.2

[bandersen]

I wish the email feature was there - can someone code it please please?

[Xyphen]

I'm going to code my own helpdesk or integrate one into vBulletin.

[Zachery]

you might try gettin ahold of zajako on aim at zajako2 ill point this thread out to him asap

[Asso]

05-09-03 at 02:43 AM AViO 07 said this in Post #72
I'm going to code my own helpdesk or integrate one into vBulletin.

ok but quick!

[chad]

thanks very much
/me hits install

[Cal Poly Forum]

Compatible with version 2.3.2?

[Wolverine]

Hello.
Nice hack (my first complex install).

I seem to be all done except for setting my forum ID. I can find where I am supposed to make the setting (vboptions), and the description is there but where I should be able to specify the forum ID there is only '' and no ablilty to select or enter a value for the forum. I am running vB 2.3.0

Here is a ss of it. Thanks for any help you can offer.

[Andrew111888]

I want this hack but it says invalid attacment specified.

[Rein Masamuri]

Wolverine, I had the same problem
its in the vBulletin Options... make sure that you executed the vBulletin query that adds the option.

[Wolverine]

Thanks for the reply.
I got to messin with this the other day. I started playing around with the last field in the setting table ( INSERT INTO setting VALUES (NULL,86,'Help Desk Forum','helpforum','0','The forum id for your help desk.','','1') )

For some reason it didnt like the lastd field value. I got to looking at what was in similar fields till I found one that worked. Textfield did the trick though I dont like it as I know its not what was intended by the author.

If I was barking up the wrong tree feel free to redirect me