Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.7 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.
[] If you choose not to use Automatic Template edit options, full instructions are included in the README file.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.01

Admin File Fixed.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[PoetJA-1975]

Aysha? What a beautiful name! I love the spelling...
Anyway - yes - I've installed and it works wonderfully now. I think the issue may have been something else though... I thought I had deleted the files that were part of the earlier HelpCenter - apparently I did not - so I deleted the files via ftp and then simply uploaded the new files, importing the product anew... Worked just fine.

I thank ya for the help and for the beautiful modification.

I have a suggestion though - I've put the forum that posts the original HelpCenter topic in the JPiC Staff Zone. It'd be very interesting to have it so that whenever a Moderator or Admin posts in the Staff Zone thread - that it actually updates the original HelpCenter post with comment as well. Would be a very nice feature IMO.

Anyway - Thanx again = Cheers

Jacquii.

[PoetJA-1975]

OK - You can see the the specific issue at http://jpicforum.info/helpcenter.php?do=ticket&tid=2

The text doesn't seem to parse correctly in the replies. Where the following text is how it should be formatted:

Well - You've started in the right place! Welcome to JPiC :jpicwelcome: -- Navigating the Forum is not as difficult as it may seem upon 1st glance. We have the main navigation bar which allows you to browse most forum features with a simple click or 2 ((see the pic below))

We also have a section of JPiC Video Tutorials that you may want to watch... The tutorials are in need of update - but they do offer an inciteful look into navigating the forum and performing certain forum procedures.

Finally - As seen in the 2nd pic below - We've made posting on JPiC as easy as a 1-click process.

Any further questions? Feel free to ask right here.

Thanx and Happy posting.

Jacquii.

It always looks like the following when either editing the reply OR simply posting a reply - Looks like the text is scrunched up and the line breaks aren't parsed:

Well - You've started in the right place! Welcome to JPiC :jpicwelcome: -- Navigating the Forum is not as difficult as it may seem upon 1st glance. We have the main navigation bar which allows you to browse most forum features with a simple click or 2 ((see the pic below))

We also have a section of JPiC Video Tutorials that you may want to watch... The tutorials are in need of update - but they do offer an inciteful look into navigating the forum and performing certain forum procedures. Finally - As seen in the 2nd pic below - We've made posting on JPiC as easy as a 1-click process.

Any further questions? Feel free to ask right here. Thanx and Happy posting. Jacquii.

Would love a fix for this issue! Um - you may tell from viewing the JPiC link I provided... I've edited the templates to suit my need. I do not think I've editing anything in particular that would have any influence on how the text is parsed though.

Thanx and I've posted this on PaulSonny.com as well. I'm using vB 3.6.8 PL2

Jacquii.

[PaulSonny]

Sorry about the slow response time's Jacquii we've been working flat out.

Anyway 1.01 is here, just overwrite everything.

Thanks, Paul.

[PoetJA-1975]

Kewl! Questions: Which templates have been edited? What (if any) additional features have been added? And has the parse issue above been fixed?

Thanx PAUL!

Jacquii.

[raagaswaram]

hey,
nice product

[PoetJA-1975]

Finally upgraded JPiC = YAY!
Uninstalled... Moving on to the 3.7.x version...
Thanx again for the excellent support for the 3.6.x version

Jacquii.

[PaulSonny]

Congrats on the upgrade Jacquii.

Hope all is going well.

Thanks, Paul.

[PoetJA-1975]

Thanx PAUL - getting things situated - I didn't realize it was gonna be such a HUGE thing lol - but yeah - things are falling into place - Gotta brandnew custom style that I'm loving very much.

Jacquii.

[Jase2]

Glad to see you've managed to get everything running smoothly.

-- Jason

[PoetJA-1975]

Yeah - It's come together quite nicely!
I'm itchin to get my hands on that HelpCenter Pro though

Jacquii.