The Arcive of Official vBulletin Modifications Site.It is not a VB3 engine, just a parsed copy! |
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HelpDesk v1.63 Details »»
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Feature Request... If you're interested in requesting a feature please use the form on this page:http://www.hackvb.com/helpdesk.php Description: This is a ticket support system. Your members can now open up tickets rather than email you all the time. Features
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin.. 1 Template Modification This only has one template modification and that is to the navbar if you want a link there. How-tos: Giving Access to the Departments and Usergroup Settings Usergroup Settings Managing Departments Installed? Please click install if you install so you get notifications of all the latest bug fixes and feature addons. Bug Fixes / Feature Additions: v1.00 - Initial Release v1.01 - Added template caching for a slight performance increase. Thanks to: princeton v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options. v1.03 - Uninstall section added to the install script. v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added. v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder. v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer. v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors. v1.54 - Bug fixes. Fixes the problem with the install script with one table. v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE. v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature. v1.61 - Bug fixes. v1.62 - Parse error fix. v1.63 - Really fixed the permission errors. Donations: Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?   Show Your Support
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No support by the author.| Comments |
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#107
03-02-2005, 02:17 PM
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One other request:
An text area where you can request info to be included when someone submits a ticket. For example, I run a game site. One of my departments will be to assist people who have been kicked or banned from one of my servers. It would be nice if there was an set of instructions where I could list things for the person to include with their help submission so I won't have to ask for it each time. 
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#109
03-03-2005, 02:55 PM
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Just to update everyone on the next version here is what is being added for version 1.10.
HelpDesk Settings Master On/Off Switch - With a phrase like vBulletin's master On/Off Switch. HelpDesk Switch Message - For the On/Off Switch. Usergroups With Department Access - This is where you select the usergroups who have the managing department access and usergroup settings access. Allow New Tickets - You will now be able to turn off the accepting of new tickets. No New Ticket Message - Same as the HelpDesk Switch Message. This will give you the option to display the text you want when you're not allowing new tickets. Automated Response - Has 3 options, None, PM, and Email. You can send a message via one of those ways to users after submitting a new ticket. Departments Department - The name of the department. Display Order - The order to display the departments. Usergroups - The usergroups who have access to the departments. Usergroup Settings Users will now be able to limit each usergroup based on these settings (except for guests): Can Create Tickets Can Edit Tickets Can Delete Tickets Can Close Tickets Can Open Tickets I am about 75% done implementing everything and it's quite possible that the next version will be released tonight. If not then at the latest this weekend. Version number is most likely to change also. Oh, and still no file edits!
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#112
03-03-2005, 04:42 PM
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Wow, when you put the options for who can be in the departments, do they also have the option to view all open tickets in that department? Or just the ones they take control of?
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#113
03-03-2005, 04:52 PM
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A few more suggestions if they haven't been included already; - Guest to create tickets (have to enter an email address too) - Auto update pm/email on; user posting/reply to a ticket, staff replying to a ticket - File attatchments
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#114
03-03-2005, 06:13 PM
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Auto - I may do that this version may wait until next version. Attatchments - I've thought of this but haven't really done much past that.  I'll keep everyone updated with the progress.
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#117
03-03-2005, 09:54 PM
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Sounds great!
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#118
03-04-2005, 01:48 AM
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As an update... I have 2 things left to do and some bug testing... If it's not released late tonight then expect a release tomorrow. It all depends on how many bugs I find. I'll keep everyone updated... You won't be disappointed... I promise you... (other than with the lack of features that many have requested in this upgrade, it's still packed with a ton of new features though!) Many more features to come... It all takes time if you want quality... Quality over quantity right?
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#120
03-05-2005, 01:14 PM
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This is becoming one of the outstanding hacks for vBulletin. I have a few suggestions, and wonder if they are being considered for a future release.
I would like the ability for the top level admins to have access to view all support tickets, whether claimed or unclaimed, so they may evaluate the profiency of advice given to members submitting support tickets. I would also like to archive all tickets submitted as a record for the top level admins to always have available for future review. I see once a ticket is resolved it is no longer available to view, or have I missed something? I would prefere email notification for members who submit a support ticket, as well as to notify admins and moderators of new tickets submitted, considering not all members either chose to enable private messages, or do not have access to private messages. Thank you in advance for your consideration.
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#121
03-05-2005, 01:23 PM
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On a side note... I am done with everything except I'm going to change one thing for a feature that will be released in next version. Other than that, I'll be releasing the next version today at some point (most likely sooner than later).
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