Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[rob01]

for all Helpcenter users:

Fixes:

1.- Open the plugin called HelpCenter Template Cache and add this:
(Plugin Manager -> HelpCenter -> HelpCenter Template Cache)

$globaltemplates[] = 'hcenter_message';
$globaltemplates[] = 'hcenter_ticketopen';
$globaltemplates[] = 'hcenter_ticketclosed';
$globaltemplates[] = 'hcenter_ticketlist2';
$globaltemplates[] = 'hcenter_newticket';
$globaltemplates[] = 'hcenter_quickreply';
$globaltemplates[] = 'hcenter_reply';

then click save

So it should look like this:

$globaltemplates[] = 'hcenter_navbar';
$globaltemplates[] = 'hcenter_message';
$globaltemplates[] = 'hcenter_ticketopen';
$globaltemplates[] = 'hcenter_ticketclosed';
$globaltemplates[] = 'hcenter_ticketlist2';
$globaltemplates[] = 'hcenter_newticket';
$globaltemplates[] = 'hcenter_quickreply';
$globaltemplates[] = 'hcenter_reply';

cheers ( this might kill some queries since they where calling a Uncached templates)

[stalkertj]

Is this going to work with version 3.8.0? Or will an update for HelpCenter be required?

[stalkertj]

Originally Posted by stalkertj

You can probably see the problem I'm having from the picture I attached... where can I edit the color of the tables or the color that the text is?

Thanks for any help you can give...

Anyone have any ideas on this?

[PaulSonny]

stalkertj,

can you please send me your helpcenter templates via PM and I will try to fix the colour issues.

No update should be required for 3.8.0 - although I am working on an updated version.

[James Argo]

Originally Posted by PaulSonny

....although I am working on an updated version.

Glad to hear it Mr PaulSony

This mod has been one of the most useful installed in my forum

Keep up the good work! Cheers!


James Argo

[stalkertj]

Originally Posted by PaulSonny

stalkertj,

can you please send me your helpcenter templates via PM and I will try to fix the colour issues.

No update should be required for 3.8.0 - although I am working on an updated version.

Will do, thanks Paul!

[Markus2]

Good Mod

[inciarco]

I Hope PaulSonny Can Surprise Ur with an Update of this Great Mod.

I Can see on the "helpcenter.php" File that there is Not Use of the Specified Options for "_any_tickets" on the Usergroups so all the "Can" Options "_tickets" are currently Working as the "_any_tickets", and that's Why All UserGroups can Edit, Open, Close, Delete, the Tickets of Other Users even if those Tickets are Private of those Other Users, (Great Bug for an User to be Able to See/Edit/Open/Close the Private Ticket of other User).

I Hope PaulSonny would Include all the Complete Functionallity of the "Can" do Actions on "_any_tickets", because in the Currently Version it isn't Working as I explained.

I Liked a Lot the Mod, but With those Bugs where other Users Can View/Edit/Open/Close/Delete other Users Tickets (Private and Public), the Mod is Un-Workable. (For Now I Have it Installed but Disabled )

My Best Regards PaulSonny, I Hope for a Soon Update of this Mod. :up:

[apiasto]

kool hack any chance for 3.8
may be i am doing something wrong i made a forum to create a thread but when a ticket is posted it doesn't show in that forum .thnx in advance

[Vaupell]

EDIT : NV thank you, works great, also on 3.8.0

installed, and love it.