Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Digma]

Uhoh, been a bad observer..

Version 1.00 Beta 6:

Make tickets public/private.

I take it that solves it then?

[chick]

I too just realized I was spammed with literally hundreds of tickets... I had it set for guests to be allowed... I have set it to disallow guests NOW.

Is there anyway to mass delete tickets???????? I have hundreds

[PaulSonny]

I am going to be releasing an updated version come the weekend. I have decided to put in some extra features that I have come to realise are required.

I have taken note of all the current errors so far so I will try to fix all of them.

Kind Regards, Paul.

[macc]

will wait to new-updated version ..

thanks

macc

[PaulSonny]

If someone is interested in beta testing the latest version could you please get intouch. If I dont respond it means I have already found enough beta testers, I will try my best to respond but I am extremely busy.

Kinds Regards, Paul.

[Xphusion]

could u add popup Pm notification to admins and such when a new ticket is created

[TheBoys]

Hello, I've installed this mod and I have absoloutly no complaints. Does just about everything I was looking for, thank you very much for the suberb mod.

I do have a couple of questions.

Is it possible for tickets for different departments to be posted in different forums and is it possible for replies made in the threads it creates to be shown on the ticket in the helpcenter area.

Thank you.

[honcho]

yeah that would be great if poss as my heklp forum ihas 3 sections in it

also how about a notification for admin andmods thre is new help centre posts

[Haltech]

Ive been eyeballing this mod for quite some time now. Looks superb, one question though...

i have a vendor section on my forum... they deal with car parts. Can this be used in multiple sub forums to answer customer questions separate of each forum?

[stalkertj]

You can probably see the problem I'm having from the picture I attached... where can I edit the color of the tables or the color that the text is?

Thanks for any help you can give...