Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[teenhut]

Originally Posted by inciarco

The Mod is Really Nice but this Security/Privacy Issues are Critical when Critical Private Information is Shared.

For the Regular Forums there are Options to be Set for the Forum's Permissions to Allow or Not Users to see Other Member's Messages, that's the same Expected for this Mod, that even if a User tries to Guess someone else's Private Ticket isn't Able to See it.

Also the Public/Private Tickets of Others can be Edited by Any User, and that's not right; only the Owner of the Ticket and Admins should be able to do that, (perhaps other Usergroups set on the Mod's Options).

I also hope that the Developper can Fix this Issues, the Mod has Great Potential for Efficient Support on the Boards.

My Best Regards.

Thats big issues. One can change the ticket ID in the address and browse other private tickets and can even close, edit that ticket :/

That turned me away from using this. Because it can make any user mess with the support system.

[powerful_rogue]

My helpcenter is being bombarded by spam bots.

Is there any plans to make it a bit more spam proof?

[silens12]

Originally Posted by powerful_rogue

My helpcenter is being bombarded by spam bots.

Is there any plans to make it a bit more spam proof?

Same thing here, had about 30 tickets open with pr0n links and junk since yesterday. I disabled unregistered users/guests from accessing it, but then people that might have issues registering cant use it either :/

[PaulSonny]

I will try and come up with a solution. I am currently working on a 1.5 edition of HelpCenter Lite. Is anybody interested in working on this with me?

Please get intouch.

Regards, Paul.

[dmknights]

*Installed*
Just What I Need. Thanks

[parabat]

How can I show new helpcenter requests as part of the daily new post listing??

-PB

p.s. GREAT MOD THANK YOU :up::up:

[Ozster]

i dont seem to be able to find the options to do it, so im assuming that you cannot restrict access to individual department tickets. eg. i want my moderators to only be able to see moderation style tickets and not the subscription/membership tickets.

If that isnt possible, this isnt very useful to me.

[TaMpE]

Can you set permissions to allow only certains usergroups to use this feature? Some forums have paid subscriptions and they might want to give support only to those members.

Great hack!

[TaMpE]

Nevermind, I just saw the editing of USERGROUPS!

omg this is awesome!

[Digma]

Hmmm, was looking for a mod like this as we're getting bombarded by questions about a new game release, most of them on the technical side.

So correct me if I am wrong. This mod doesn't support privacy and is leaky because it allows others to see, edit and close tickets?

I would like my members to be able to submit a ticket, have my staff take care of it and keep communication between staff and user during the whole process completely confidential.