Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[BigDog56]

I would like to see the ability for a member to be able to attach images. In the type of forum we run it would be quite useful.

[chick]

When a unregistered member who is (set to be able to submit a ticket) the text area is wicked small. This is a bug.

[Hanany95]

Um, I downloaded. and when I try to go on it, it says

You do not have permission to access this page. This could be due to one of several reasons:
Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

And Im the administrator

[BucWiLd]

i installed its in my admin panel i did permissions and set up a dept. but nothing shows in the navbar.

[BucWiLd]

forget it, i created a link

[Dragonsys]

Originally Posted by Hanany95

Um, I downloaded. and when I try to go on it, it says

You do not have permission to access this page. This could be due to one of several reasons:
Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.





And Im the administrator

you have to set usergroup permissions to view, by defualt they are all off

[infernow]

This is awesome thanks ! installed

[Itworx4me]

I upgraded to the latest version but the version number didn't change. What is up with that?

Thanks,
Itworx4me

[lille L]

Originally Posted by indie2industry

ok, I just installed this and, I cant find it anywhere on my board :-(

*edit*

nevermind. I'm an idiot

I am an idiot... I cant find the helpcenter in my forum CP. Is there any way to get it to show there? I have it in my admin CP. And I have given myself premission I might have to code it in myself. And I saw an answer earlyer here, to put it in the cp navbar.

But what is the code I shall put in?

[Jacob B]

PHP Code:

<if condition="$show['member']"><td class="vbmenu_control"><a href="$vboptions[bburl]/helpcenter.php$session[sessionurl]">$vbphrase[helpcenter]</a></td></if> 


This is assuming you're running the default vBulletin style, and not a modified style. It's also assuming you're only allowing members to use the system. If not, then simply remove <if condition="$show['member']"> and the </if> tag.