Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[inciarco]

I Like the Mod a Lot, but There are Some Problems I've Detected:

- Any User can See Any Ticket; if I change the Number of Ticket on the Address then I can see Any Ticket even if is Private or Public from other User.

- Any User can Edit Any Ticket of Anybody, and also Open it and Close it if has Permissions for doing it, (Not Open7Close All, but Simple Open/Close).

The User Should Only be able to Access His Own Tickets and also be Able Only to Edit and Open/Close His Own Tickets, not Other Persons Tickets.

I Hope You Can Fix those Details and Bugs.

My Best Regards.

[Thijmen1992]

Great system, thank you!

[jklimczak]

Originally Posted by PaulSonny

Attachments and Ticket Assignment is, and will not be in the lite version.

Thanks, Paul.

is it in the pro ver

[Bilderback]

Originally Posted by inciarco

I Like the Mod a Lot, but There are Some Problems I've Detected:
- Any User can See Any Ticket; if I change the Number of Ticket on the Address then I can see Any Ticket even if is Private or Public from other User.
- Any User can Edit Any Ticket of Anybody, and also Open it and Close it if has Permissions for doing it, (Not Open7Close All, but Simple Open/Close).
The User Should Only be able to Access His Own Tickets and also be Able Only to Edit and Open/Close His Own Tickets, not Other Persons Tickets.
I Hope You Can Fix those Details and Bugs.
My Best Regards.

ooo - nice find. Private tickets are viewable to everyone and you can url hack to edit.
I'll come back when the permissions are setup correctly.
Nice Mod though-I'll reinstall when better.

[Jacob B]

How come when I have the standard editor enabled for quick reply (i.e. showthread) the quick reply for the ticket system shows the full editor? This is how it should appear.

[inciarco]

Originally Posted by Bilderback

ooo - nice find. Private tickets are viewable to everyone and you can url hack to edit.
I'll come back when the permissions are setup correctly.
Nice Mod though-I'll reinstall when better.

The Mod is Really Nice but this Security/Privacy Issues are Critical when Critical Private Information is Shared.

For the Regular Forums there are Options to be Set for the Forum's Permissions to Allow or Not Users to see Other Member's Messages, that's the same Expected for this Mod, that even if a User tries to Guess someone else's Private Ticket isn't Able to See it.

Also the Public/Private Tickets of Others can be Edited by Any User, and that's not right; only the Owner of the Ticket and Admins should be able to do that, (perhaps other Usergroups set on the Mod's Options).

I also hope that the Developper can Fix this Issues, the Mod has Great Potential for Efficient Support on the Boards.

My Best Regards.

[jellybaby]

Is there the option in the pro ones for emails to be sent to either members or admin/mods to notify of new posts in reply to the tickets?

[orcasea]

My First Mod!!
Thanks this is really usefull!

[Hamednet]

thanks dear

very nice !

[EvilJohn]

Thanks. Will put this to good use..

If you have issues maybe you should follow his instructions.

If you have any feature requests please make them known at PaulSonny.

Edit: Note the attached thumbnail is in every user group permission.