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  #61  
Old 01-02-2004, 12:05 AM
bonnmac bonnmac is offline
 
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Originally Posted by Link14716
duh..... Thanks!
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  #62  
Old 01-02-2004, 12:08 AM
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Link14716 Link14716 is offline
 
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There is no 'support' outage. Not every vB owner is blocked from the site, only ones who happen to be in an IP range where a large number of dDoS zombie machines are are blocked. Not to mention that support@vbulletin.com creates a support ticket, and I don't believe anyone is blocked from sending an e-mail there.
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  #63  
Old 01-02-2004, 12:11 AM
aliencode aliencode is offline
 
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So, how in the hell do you suppose they stop a dDoS attack? Seriously, I don't think it's an easy task. Just mail the support team with your IP or use a proxy. Is it that hard?
Wait let me get this straight. I paid THEM money for thier product and support. Now because they block ME from accessing thier support I am supposed to beg them to let me have support after I already PAID for it? No it isnt hard to send them an email, but they should have emailed US. Thats my point.
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  #64  
Old 01-02-2004, 12:13 AM
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Link14716 Link14716 is offline
 
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Either way, would you rather them not black some of the customers and just allow the dDoS attacks to happen taking vB.com, vB.org, vBTemplates.com, and vB-Germany.com to all be down for everyone?
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  #65  
Old 01-02-2004, 12:13 AM
aliencode aliencode is offline
 
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Quote:
Originally Posted by Link14716
There is no 'support' outage. Not every vB owner is blocked from the site, only ones who happen to be in an IP range where a large number of dDoS zombie machines are are blocked. Not to mention that support@vbulletin.com creates a support ticket, and I don't believe anyone is blocked from sending an e-mail there.
That still does not excuse them for NON NOTIFICATION. Look at thier license it is very strict on us, yet they dont apply the same rules to thier own support? Notification. We cant move our boards without giving them information, they should not be able to LOCK OUT ranges of ips that there are customers in without notification. Why make me out to be the bad guy
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  #66  
Old 01-02-2004, 12:15 AM
aliencode aliencode is offline
 
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Originally Posted by Link14716
Either way, would you rather them not black some of the customers and just allow the dDoS attacks to happen taking vB.com, vB.org, vBTemplates.com, and vB-Germany.com to all be down for everyone?
You are not LISTENING. All they had to do to make some of thier customers happy, including me, is send an email with what the heck was going on. You assume every single VB owner visits those sites you listed and would find out there.
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  #67  
Old 01-02-2004, 12:20 AM
bonnmac bonnmac is offline
 
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Thanks Steve for a very quick response to my e-mail. It's much appreciated.
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  #68  
Old 01-02-2004, 12:22 AM
aliencode aliencode is offline
 
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Shouldnt there be some type of announcement on the front of Vbulletin.org about the DDoS attacks?
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  #69  
Old 01-02-2004, 01:29 AM
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Gary King Gary King is offline
 
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Shouldnt there be some type of announcement on the front of Vbulletin.org about the DDoS attacks?
No one really reads those anyways
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  #70  
Old 01-02-2004, 01:37 AM
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Steve Machol Steve Machol is offline
 
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Originally Posted by aliencode
Steve
1. As a customer am I supposed to contact you?
If you are having a problem - then yes. That's the way it's normally done.
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