Version: 1.2.0, by MaryTheG(r)eek
Developer Last Online: Mar 2012
Category: Major Additions -
Version: 3.8.2
Rating:
Released: 05-07-2009
Last Update: 05-10-2009
Installs: 41
DB Changes Uses Plugins Auto-Templates
Additional Files Translations Is in Beta Stage
No support by the author.
Removed by the Author because:
For 7 mods, there are 1905 downloads but only 577 clicked installed.
For these 577 installs I got 4 donations for Brand Free. Make a simple search on the net using the product name and you'll find that 50% have illegally removed my copyright.
I found 3 vb.org style sites, offering for download my mods but after PAID SUBSCRIPTION, or DONATION
I developed this module for my own use. I used to use in the past Kayako and DeskPRO. Really professional support scripts but with so, so, so many features for my needs, so finally I was wasting more time trying to use them, than to offer real support. That's why I decided to code my own module, having in mind to be easy like usining emails, but of course with much more features. Now, I'm sharing this with you, wishing to become a useful tools in your hands.
2.- Installation
The installation is pretty easy, has been checked many times for installing and uninstalling the product. Just follow these steps below:
Download and unzip the file microSUPPORT.zip
Open the folder vbulletin and select all files and subfolders inside it
Connect to your website and open the directory where is your vBulletin installation (usally forum, forums, portal etc).
Upload the selected files to your site. If you fellow the right way then the file support.php must be on the same level as the index.php file of vBulletin.
Before any new installation is good to backup your database before, even if nobody is doing it (including me). At lease turn your site off
Check at your AdminCP->vBulletin Options->Plugin/Hook System that Plugin system is enabled.
From your AdminCP->Plugin System->Manage Products choose Add/Import Product and import the product: product-microsupport.xml
3.- Configuration
As every vBulletin product, you need to make some initial configuration before it goes live.
MicroSUPPORT Options
Setup FAQ categories, Support Departments, Supported Products. Setting Ticket statuses is optional as you can only edit them. Actually this is only for those operating a non-English site, to translate the statuses. Otherwise you can't add/delete statuses.
Setup usergroup permissions.
4.- Template Modification
The module is using it's own templates, so it doesn't needs any template modification except if you want to add a link to the navbar. In this case you need to modify the NavBar template.
You can modify the code as you like to meet your special needs
You can distribute this module AS IS, but NOT FOR PROFIT
My copyright link must remain always visible.
Even if there is an option to automatically turn off my copyright link, you can't do that unless you're member of my club.
6.- Others
There is no commercial version, but in the upcoming days should be a special version just for my club's members.
Support is limited due to lack of FREE TIME.
7.- Version 1.1.0 New Features & Bug fixes
Fixed the bug where the email didn't sent to client by using mail function instead vbmail.
Added attachment option to new tickets and replies
Added filtering option to ticket listing (Tech section). Now a Technician can eliminate the amount of tickets by filtering them by Department and/or Product and/or Ticket status.
More options in microSUPPORT general options:
Different email to user for new ticket than the reply
Default email address (Technician) for notifications for new tickets or new replies.
Email footer
HTML emails to user
Email priority
User salutation in email
Allowed attachment types.
8.- How to upgrade
Unzip and upload all files and folders
CMOD 777 directory microsupport/attachments/
Import product-microsupport.xml checking to overwrite.
Set the extra options
9.- Version 1.2.0 Bug fixes
In ticket view the data of original post were wrong. Fixed.
When a ticket was closed View and Close appeared in the select list. Fixed. Now shows only Open for reopening it.
10.- Upgrade from 1.1.0 to 1.2.0
Upload file support.php
Import product-microsupport.xml checking to overwrite.
Enjoy it
Maria
Show Your Support
This modification may not be copied, reproduced or published elsewhere without author's permission.
This looks great. Now all it needs is a real billing and payment system!
Please tell me you will add a billing and payment system to this!?
Why to do something like this while vBulletin has it ready? Let me explain. Let's say that you want to have a paid support. Just add a usergroup eg Support, then add a paid subscription which will upgrade members to the usergroup Support, and finally give permissions to that usergroup to access Support. Much more, you can assign different support priority by usergroup.
Ok, I figured out how to make it all appear, by editing the permissions. I have departments set up, but none of them are showing up in the support system when you click on new ticket nor does priority level show up...
Priority level assigned by the user is useless as everybody counts his issue emergency. That's why I moved the priority according to usergroup. In my opinion this has more sense.
Hello i have a problem with this mod, i don't know if this has been mentioned in previous threads but when i try to access "support.php" it tells me:
Quote:
nightowl, you do not have permission to access this page. This could be due to one of several reasons:
Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.
However i am the root admin, i will keep fiddling with it, and great idea marked as installed
However i am the root admin, i will keep fiddling with it, and great idea marked as installed
Being Administrator doesn't means that you can access it if you haven't setup usergroup permissions. Without assigning these permissions all usergroups can do nothing.
In the e-mail sent, where can I change where i says
A new reply has been post. Please get action.
As this email is going to admin or moderator, didn't paid attention to make it configurable. But if you want to change it, then open support.php and find:
Code:
$message = "A new reply has been post. Please get action.";
you do not have permission to access this page. This could be due to one of several reasons:
Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.
and im the admin i should be able to access this page?..Also how do i set permissions so i can accesss the pages
Very nice product been looking for this for a long time. Just got done testing it i love it. Only 1 thing i would love to see is some kind of notice near the ava pic under 'New Post' letting people that they got a reply on there ticket. That would be a A ++ but you get a A+
microSUPPORT (Ticketing & F.A.Q) Details »»
About Developer
Visit Web Site
DB Changes 
Is in Beta Stage 
05-20-2009, 03:09 AM
