Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.7 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.
[] If you choose not to use Automatic Template edit options, full instructions are included in the README file.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.01

Admin File Fixed.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Deadly Assassin]

Thanks for the update.

This is ace.

[chick]

I just got to this Paul sorry I've been so busy. YES, this works perfectly. What an awsome mod. Great addition to any forum. Thank you Paul.

[PaulSonny]

Your welcome chick.

Glad it works for you now, sorry for any problems previously.

Thanks, Paul.

[chick]

I think this will be a BIG help to many forums and it's the best thing since baked bread, so to speak. Way to go Paul. I wish I knew how to make something, anything but alas I can only follow instructions somewhat. I am voting for it and nominating now.

[Jase2]

Thanks, chick!

[PoetJA-1975]

Oh Gawd!
Trying to install the newest version ((btw you need to update the version number in the 1st post...)) I get the following error when importing the product:

A conflict was detected in the bitfields. You cannot continue with the installation of this product until this has been fixed. The conflicts found were:

• Bitfield Collision: can_create_tickets = can_view_helpcenter
• Bitfield Collision: can_edit_tickets = can_view_public_tickets

Help please. I was hoping to have this thing running before the weekend's over

Jacquii.

[PoetJA-1975]

Uh - hello?!?!?

Jacquii.

[PaulSonny]

Sorry about the late response Jacquii, I have been away for bank holiday weekend with my fiancee to celebrate our anniversary.

I changed the bitfield around in the new version, could you possibly try removing the bitfield file and then re-upload it and see if this corrects the error?

Thanks, Paul.

[PoetJA-1975]

Thanx PAUL - Hope you had a lovely holiday weekend

Jacquii.

[PaulSonny]

Thanks Jacquii it was lovely, Aysha really enjoyed herself so thats all that matters.

Anyway, did that solve your problem? If not ill be happy to take a look

Thanks, Paul.