The Arcive of Official vBulletin Modifications Site.

HelpDesk v1.63 · **Released**: 02-26-2005

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

No File Edits!
Ability to turn the HelpDesk off.
Ability to turn the New Ticket option off.
Automated Response to users when tickets are submitted by email or private message.
Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
Departments / Ticket Categories.
Limit usergroups to handle certain department tickets.
Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
New Tickets since last visit to forums.
New Replies since last visit to forums.
Unresolved / Resolved Tickets.
WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.

Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

dethfire · #92 03-01-2005, 04:58 AM

Thanks WhSox21! I also would like to make two suggestions, maybe have the ability to make categories for tickets and make a ticket private.

computer1 · #93 03-01-2005, 05:00 AM

AIM I dont understand ?

I get script error on
Rad : 334
Tecken 4
wrong one objeckt förväntas

when I go to the helpdesk
my op is win 2000 xp proff and I have sp2 eny ideers about this ??

WhSox21 · #94 03-01-2005, 05:04 AM

Private ticket? I'm not sure what you mean by that? Also the categories will be departments.

computer1 - AOL Instant Messenger. Some type of live chat system so I can help you.

computer1 · #95 03-01-2005, 05:06 AM

I have mns send me pm whit your alias so can you remote me

dethfire · #96 03-01-2005, 05:16 AM

Quote:

Originally Posted by WhSox21

Private ticket? I'm not sure what you mean by that?

I assume all the tickets are public and anyone can view. What if you want only the disputant and the mods to discuss it and view it.

WhSox21 · #97 03-01-2005, 05:27 AM

No tickets are public. If you don't have admin access then you can only see the tickets you created. If you take ownership of the ticket then only you and the creator of the ticket can view the ticket. Viewing the ticket will give you the same rights as replying to the ticket.

Freezerator · #98 03-01-2005, 05:58 AM

Nice hack and looking forward to the next release

Installing

billywiz · #99 03-01-2005, 10:26 AM

nice hack m8 cant wait for the next one is there any way u can delete Tickets after they are Resolved or do they delete them selfs after so long ? if u cant will the next version have it ??? sorry if its been asked

cheerz billy

weirdpixels · #**100** 03-01-2005, 03:19 PM

Just installed this hack, very nice

can't wait for the new version you are working on

Deviant++ · #**101** 03-01-2005, 04:25 PM

I'd like my users to be able to see existing tickets ( in other words, a default setting to show previous tickets as a help index and the admins ability to hide selected tickets from public )

computer1 · #**102** 03-01-2005, 04:27 PM

I must uninstall everything about this howe can I remove all in the database ??

mfowler70 · #**103** 03-01-2005, 04:34 PM

Installed and lovin it. One problem though.

When more than one ticket is present, and an admin replies to one of them, all of the tickets show as being updated by that same admin regardless of whether or not he replied to them.

Also, two request for additional functionality:

- A more specific time of update rather than just "Today" (unless that is tied to my ACP setting for post time format).

**edit** nevermind, it was ^^^

- The ability for Superadmins to see who claimed the ticket.

Thanks for the effort and this is one suite hack

Polo · #**104** 03-01-2005, 06:24 PM

Quote:

Originally Posted by Deviant++

I'd like my users to be able to see existing tickets ( in other words, a default setting to show previous tickets as a help index and the admins ability to hide selected tickets from public )

Yeah... I would like this too... and if possible a search feature...

thanks for the hack ......is great....

WhSox21 · #**105** 03-01-2005, 07:23 PM

I'm not sure about this version. This may be next release (like this weekend). I've been working my butt off adding departments and usergroup settings but still keeping no file edits! I also fixed the update error found by mfowler70. That will be released with this upcoming version. Hopefully I'll be able to release this tonight. I have the departments nearly completed and usergroup access is next on the list. It really makes it a pain when you have to phrase everything while you're working!

Anyways, keep your email boxes open... you should be getting something with an update from here soon!

Polo · #**106** 03-01-2005, 07:50 PM

Quote:

Originally Posted by WhSox21

I'm not sure about this version. This may be next release (like this weekend). I've been working my butt off adding departments and usergroup settings but still keeping no file edits! I also fixed the update error found by mfowler70. That will be released with this upcoming version. Hopefully I'll be able to release this tonight. I have the departments nearly completed and usergroup access is next on the list. It really makes it a pain when you have to phrase everything while you're working!

Anyways, keep your email boxes open... you should be getting something with an update from here soon!

looking forward to it

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