Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[funinthesun]

You will need to go to your AdminCP > Styles & Templates > Edit Templates > Navbar

Edit the navbar template to manually add the Helpcentre link to your navbar.

[yotsume]

This mod is not emailing any info to anyone when tickets are created or replied to. So let me see if I have this straight...

1. This mod allows you to select a forum where new tickets get posted BUT no email will be sent to the admin.

2. If the ticket post is replied to the ticket owner wont get an email notice back.

3. When anyone makes a ticket no email at all is sent to the admin to alert them of a new ticket?

4. WHAT IS THE POINT!!!

I Installed this. It worked fine but when a user makes a ticket it made a new thread in my forum.No email was sent to me. If reply through the admin area or in the thread no email is sent back to the ticket holder. If no one is getting an email either there is a bug a huge one or this mod is totally useless. Is this mod supposed to email when a new ticket is created? Are the members supposed to get a email when the admin replies to their ticket? A little help here please before I click the uninstall button.

THANKS!

[yotsume]

Originally Posted by PHILLYFAN

how would i manually do this? I am a noob I haven't really learn the navbar system yet on adding and removing

MUCH better to use a mod that allows you to create navbar menus inside you admincp such as the "Advanced Navbar Links" works perfect even on vb 3.7x. Hand coding links for your navbar is a wast of time.

[PaulSonny]

Email notifications are not included in the Lite version of HelpCenter. There has been no reported bugs as of yet for this version.

Thanks, Paul.

[Jase2]

Seems to be site has been suspended. There goes Paul with the money he made...

[yotsume]

I sure hope his site comes back upand he does the right thing by continuing to support his mod. This is the best country mapfor VB by far. I would hate to have to uninstall it. My site has members from around the globe and I need more maps!

[PaulSonny]

I wasn't aware the invoice was due to be paid - i'm in the process of paying it now. The site will be back up asap. I am still supporting this modification - and developing it.

Thanks for your patience.

[PaulSonny]

Sorry about the down time - PaulSonny is now back online.

Thanks, Paul.

[PoetJA-1975]

Yup - sites online now and looks better than ever. New skin design and plump Paul Sonny logo - kewlness.

Jacquii.

[PoetJA-1975]

Originally Posted by yotsume

MUCH better to use a mod that allows you to create navbar menus inside you admincp such as the "Advanced Navbar Links" works perfect even on vb 3.7x. Hand coding links for your navbar is a wast of time.

Uh - are you an idiot or what? Just kidding... I too didn't know the 1st thing about modifying vBulletin when I first acquired the software... Um... If you don't know what you're doing in your AdminCP - contact me - I'll be happy to do vBulletin consultation work for the right price of course... As far as making simple edits to your navbar template.... You do not need to install a product to get that done - If you can't be bothered with such simple tasks then yeah... Let me know if you're interested in my services LOL

Jacquii.

ps - country mapfor VB?!?!?!?!? WTH?!?!?