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HelpDesk v1.63
Version: 1.63, by WhSox21 WhSox21 is offline
Developer Last Online: Apr 2014 Show Printable Version Email this Page
Version: 3.0.7 Rating:
Released: 02-26-2005 Last Update: 04-29-2005 Installs: 230
DB Changes
 
No support by the author.

Feature Request...
If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features
  • No File Edits!
  • Ability to turn the HelpDesk off.
  • Ability to turn the New Ticket option off.
  • Automated Response to users when tickets are submitted by email or private message.
  • Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
  • Departments / Ticket Categories.
  • Limit usergroups to handle certain department tickets.
  • Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
  • New Tickets since last visit to forums.
  • New Replies since last visit to forums.
  • Unresolved / Resolved Tickets.
  • WYSIWYG Editor for replies.
No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.


Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

Show Your Support

  • This modification may not be copied, reproduced or published elsewhere without author's permission.

Comments
  #672  
Old 11-22-2006, 05:06 PM
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MrPHD MrPHD is offline
 
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Location: Portugal
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Don´t do anything when i clik on helph desck install.php why?
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  #673  
Old 04-13-2007, 05:34 AM
Humbe Humbe is offline
 
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I think this hack should be released also on vb3.6 this is a wonderful hack that can help out a lot of business and big forums.
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  #674  
Old 05-25-2007, 08:20 PM
winpro19 winpro19 is offline
 
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Waiting for similar hack for 3.6.7
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  #675  
Old 08-15-2007, 09:51 PM
yahoooh yahoooh is offline
 
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any update foe 3.6.8 ?
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  #676  
Old 08-24-2007, 02:26 PM
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Raffaele Raffaele is offline
 
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Hi WhSox21 any progress with this for 3.6.8.... when i tried to installed it give me this error message....
Fatal error: Call to a member function query() on a non-object in /var/www/web1/web/forum/admincp/helpdesk_install.php on line 66

Thank you,
RV
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  #677  
Old 10-06-2007, 10:13 PM
yahoooh yahoooh is offline
 
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still wait for 3.6.8
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  #678  
Old 11-20-2007, 11:22 AM
ZeToF ZeToF is offline
 
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Hi,
Thank you for this mod but when will dispoinible version for vb 3.6.8?
Thank you in advance for your response,
Bye
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  #679  
Old 12-30-2007, 04:46 AM
Tuccio Tuccio is offline
 
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I get this error
Fatal error: Call to a member function on a non-object in /home/tuccio/public_html/admincp/helpdesk_install.php on line 66

How do I fix it?
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  #680  
Old 01-06-2008, 04:10 AM
vmg vmg is offline
 
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I am getting the same error when I try to install. I am running the latest version of Vbulletin.

"
Fatal error: Call to a member function on a non-object in /home/tuccio/public_html/admincp/helpdesk_install.php on line 66"

Please help...
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  #681  
Old 01-09-2008, 05:12 AM
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sitka sitka is offline
 
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Location: Sitka, Alaska
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demo site has p()rn links everywhere WTF?
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