Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[MustangLisa]

Installed, thanks!!

[MustangLisa]

Is there a way to notify the ticket creator via PM when their ticket is edited/closed/replied to? That would be excellent.

[PaulSonny]

That is not in the Lite Version of HelpCenter, available in Professional Version.

Thanks, Paul.

[Harley77]

Is there a way of displaying the latest X tickets in the forum home?

[FatalBreeze]

Great Hack, but there are a few problems i've seen so far:
1) In a few templates, change the align="left" to align="$stylevar[left]".
2) You don't have a vbphrase for the words "High", "Medium", "Low", "Open", "Closed", "Private", "Public". They apper like this is some templates, and in the helpcenter.php.
3) In the hcenter_ticket template you tried to do something with $bgclass, but the background is really not set.
Other than that, i really liked your Hack!

[PaulSonny]

Thanks for bringing this to my attention.

I will look to sorting these out.

Thanks, Paul.

[PHILLYFAN]

can some one please tell me where to add the plugin navbar.php in the FTP. I dont see no plugin folder in the ftp.. anyone help please? noobie as u can see

*******EDIT*******
CHECK THAT i found where it went however i did everything it ask me to do and it's not showing up on my navbar is there more i need to do to get this to show on navar?

[PHILLYFAN]

im putting the helpcenter.php in the same spot as the navbar which is the forum where the global.php is...is this correct?

[PaulSonny]

Yes that is correct.

You may need to manually add the helpcenter link to your navbar.

Thanks, Paul.

[PHILLYFAN]

how would i manually do this? I am a noob I haven't really learn the navbar system yet on adding and removing