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PS - HelpCenter
Version: 1.01, by PaulSonny PaulSonny is offline
Developer Last Online: Apr 2014 Show Printable Version Email this Page

Category: Add-On Releases - Version: 3.7.x Rating:
Released: 04-15-2008 Last Update: 06-08-2008 Installs: 570
DB Changes Uses Plugins Auto-Templates
Additional Files  
No support by the author.

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!


Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions


[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:


Initial version for vBulletin 3.7.

Version 1.00 Beta 2:


Bug Fixes.

Version 1.00 Beta 3:


Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:


Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:


Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.


Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

Show Your Support

  • This modification may not be copied, reproduced or published elsewhere without author's permission.

Comments
  #662  
Old 08-01-2008, 12:52 PM
uneek1 uneek1 is offline
 
Join Date: May 2008
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Can you make it so that the department of the ticket shows up in "Open Tickets"?
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  #663  
Old 08-01-2008, 07:56 PM
ishare ishare is offline
 
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Location: Stockholm
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*uninstalled*
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  #664  
Old 08-06-2008, 04:29 PM
Jase2 Jase2 is offline
 
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<a href="http://www.paulsonny.com/forum/showthread.php?p=806#post806" target="_blank">HelpCenter Pro has been released.</a>
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  #665  
Old 08-10-2008, 01:21 PM
Mrdby Mrdby is offline
 
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how much is pro?
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  #666  
Old 08-10-2008, 03:41 PM
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Twilkey Twilkey is offline
 
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Quote:
Originally Posted by Mrdby View Post
how much is pro?
We are not allowed to talk about the Pro version here. If you want to know about it, or have any other problems with the lite version, then please go to PaulSonny.com.
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  #667  
Old 08-11-2008, 07:14 PM
jklimczak's Avatar
jklimczak jklimczak is offline
 
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Location: New York
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Is there a way to add atachments to the ticket and assign it to outher users
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  #668  
Old 08-13-2008, 04:31 AM
infernow infernow is offline
 
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Location: UK
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Many many thanks
Installed
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  #669  
Old 08-13-2008, 05:25 AM
PaulSonny PaulSonny is offline
 
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Attachments and Ticket Assignment is, and will not be in the lite version.

Thanks, Paul.
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  #670  
Old 08-13-2008, 08:02 PM
3DGirl 3DGirl is offline
 
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Location: Seattle, WA. USA
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Hi Paul

Thank you so very much for this! It is exactly what I needed on my VB.

Thanks for sharing. Very much appreciated.

Installed
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  #671  
Old 08-14-2008, 11:52 PM
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apiasto apiasto is offline
 
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hi ,how can i add a link for it on a nav bar? i have yes check marked in the main setting but its not showing anything on the forum/
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