HelpDesk v1.63

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

• No File Edits!
• Ability to turn the HelpDesk off.
• Ability to turn the New Ticket option off.
• Automated Response to users when tickets are submitted by email or private message.
• Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
• Departments / Ticket Categories.
• Limit usergroups to handle certain department tickets.
• Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
• New Tickets since last visit to forums.
• New Replies since last visit to forums.
• Unresolved / Resolved Tickets.
• WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.


Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

[attroll]

WhSox21
I have been waiting patiently and not trying to be a pain in the a$$ about this. But I really can not wait any longer. I need this for my site. Could you at least give us the status on this or give us an estimated completion date or tell us if you have decided not to do it. I think I speak for everyone when I say this.

[rlamego]

Lighten up, attroll. Last time I checked this is a free mod.
You don't have the right to demand anything.

Take a look at the dates of WhSox21's last posts. He posted twice in this thread in the last 4 months (last post almost 2 months ago) but was online a couple of days ago. Need more clues?!! Move on! Find another solution!

[Stachel]

It's very natural that things happen in people's lives and prioriities change.

I am grateful for WhSox21 for taking the functionality as far as he did.

Is it possible that someone else can take over this really excellent hack so that we can continue to use it for 3.5.x ?

I've heard that it can be more difficult to take over someone else's code than start from scratch and build-it-yourself.

Stachel

[MissKalunji]

Originally Posted by Stachel

It's very natural that things happen in people's lives and prioriities change.

I am grateful for WhSox21 for taking the functionality as far as he did.

Is it possible that someone else can take over this really excellent hack so that we can continue to use it for 3.5.x ?

I've heard that it can be more difficult to take over someone else's code than start from scratch and build-it-yourself.

Stachel

Theres another help desk....does pretty much the same thing its called Vbsupport

Try it out

[Derekclarke]

I am getting the following error

Fatal error: Call to a member function on a non-object in /home/*****/public_html/admincp/helpdesk_install.php on line 66

I have edited the above ***** to remove my username

[attroll]

Originally Posted by Derekclarke

I am getting the following error

Fatal error: Call to a member function on a non-object in /home/*****/public_html/admincp/helpdesk_install.php on line 66

I have edited the above ***** to remove my username

If your trying to get this to work with 3.5 or higher that could be why you are getting the error. It does not work with 3.5 or higher. We have been waiting for the update but from what I can tell he is not going to update it to work with 3.5 or higher. It is to bad because this was an awesome hack in its time.

[dethfire]

I wonder how much would needed to change to get it to work in 3.5, maybe just a few function name changes?

[WhSox21]

Ok, everyone... I've taken an absence from vBulletin for a while because I've been so busy with other things. I've decided it's about time you guys are done waiting. I'm going to update this hack and release it within the next two weeks I will have a fully feature packed version upgraded.

[attroll]

Yahoo!

I actually gave up hope on this. But I am glad to see that you are still alive and going to update it.

Thank you very much. I am looking forward to this.

[WhSox21]

I'm actually going to try to get a release within the next week of just the same functions and features of the 3.0.x help desk.