Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Auron]

no worries, l know how busy things can get when running two or three communities with 10,000 plus members most of which want to email me.. hence why a mod such as this will allow me to spread work through the mods, the main reason l want a system such as this.

[Jase2]

FYI, I replied to your bug report on PS.

[Auron]

well lve had to uninstall this hack completely... it started messing up my plugins, for some reason it disabled Inferno VBshoutbox, even tho HelpCenter was disabled it turned off all the plugins for Inferno VBshout and it disappeared off the forum, what was worse is l couldnt turn the plugins back on until help center was completely removed.

what l dont get is why it conflicted with Inferno VBshoutbox

[Jase2]

Are you sure it's not this hack? Did you disable the plugin/hook system globally?

If you provide me admin and ftp access to your forums via a pm, then I'll take a look and see where it is conflicting.

[Auron]

technically l dont have the power to allow that, however l will ask my friend whos the owner and see whats we can sort (lm just the guy who helps out most of the time )

[PGAmerica]

Is there any ability to assign individual users to be in charge of a particular department? Maybe a usergroup in charge of a department? How about email or pm notification of a new ticket or ticket update?

[LightScribe]

Just a feature request. Would we be able to have the option to display the number of open tickets in the notifications list for administrators?

[MDK-Indy]

Can i communicate via e-mail with the HelpCenter such as those Open-Source-Projekt "Open Ticket Request System (OTRS)"?

greeting Indy

[Jase2]

Originally Posted by PGAmerica

Is there any ability to assign individual users to be in charge of a particular department? Maybe a usergroup in charge of a department? How about email or pm notification of a new ticket or ticket update?

No, there isn't. Sorry. Again, notifications will be in the PRO version, however, I am not allowed to mention third party products here. Please see: www.paulsonny.com

I'm hoping to add a few more features here and there in the next lite version.

-- Jason

[jacx]

any idea why my version keeps showing as level 1.0?

is it not supposed to be 1.1?