The Arcive of Official vBulletin Modifications Site.

HelpDesk v1.63 · **Released**: 02-26-2005

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

No File Edits!
Ability to turn the HelpDesk off.
Ability to turn the New Ticket option off.
Automated Response to users when tickets are submitted by email or private message.
Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
Departments / Ticket Categories.
Limit usergroups to handle certain department tickets.
Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
New Tickets since last visit to forums.
New Replies since last visit to forums.
Unresolved / Resolved Tickets.
WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.

Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

MissKalunji · #**592** 09-21-2005, 11:35 AM

can someome help me im trying to uninstall and it says this :

Fatal error: Call to a member function on a non-object in /xxx/xxxx/xxx/xxx/xxx/helpdesk_install.php on line 1049

m_k · #**593** 09-27-2005, 06:18 PM

Quote:

Originally Posted by dai-kun

How do you disable the option that it pm's the mods/admins everytime a ticket is updated or new?
It's very aggravating when you have 20 PM's

Great hack btw - have been looking for something like this :-)

Could you please answer this question about PM's though? I have a bunch of mods/admins looking to lynch me due to PM overload since I installed this a few days ago... should be an on/off switch or at least a piece of code i can erase to cut off this function.

Senza · #**594** 09-28-2005, 05:18 AM

*clicks install*

Great hack. This will work great on my private forum where we only accept new membership via refferal from existing members. It allows my fellow admin to approve and create accounts, aswell as create a 'paper trail' of who did what. Thanks again!

m_k · #**595** 09-28-2005, 11:06 AM

don't know if this is totally kosher, but so far seems to solve the problem with no side effects (no more PM's to mods and admins after every ticket update)

removed the following:

PHP Code:


			
// send a PM to all those users

    while ($userinfo = $DB_site->fetch_array($updatequery))

    {

        sendprivatemessage ($userinfo, 'The following ticket has been updated:

[URL]'.$vboptions[bburl].'/helpdesk.php?do=ticket&tid='.$_REQUEST['tid'] . '[/URL]', 'HelpDesk Ticket Update');

    }

Mastar · #**596** 10-07-2005, 02:37 PM

Installed fine but when a ticket is generated it the pm get sent to everyone instead of just the ticket creator. What do I need to do to make the pm just go to the person how created the ticket. Vb3.07

Where do I do that edit??

Hanif · #**597** 10-08-2005, 10:07 AM

Eagerly waiting for the 3.5 version,

any ideas whne it will be out???

Hanif

andrew67 · #**598** 10-09-2005, 07:02 AM

Installed , thanks.

Cloud-Warrior · #**599** 10-17-2005, 04:18 PM

Quote:

Originally Posted by WhSox21

It's not as simple as that. I'm still in testing stages for a few things. It will be released before vB 3.5 gold or very shortly after.

Cool thanks - looking forward to it as have just upgraded to 3.5 and lots of outstanding help desk tickets...

WhSox21 · #**600** 10-17-2005, 05:31 PM

What I think I'm going to do is release this same version for 3.5 without any of the upgraded features but there will be one small bug fix.

The development of the current help desk is taken longer than I expected. With all the new features that are being implemented there is much, much more code. The email piping feature with all the regex operations is just taking up way more time than expected.

Just to keep people happy and up to date I'll release the 3.5 version just with the updated info.

I'll keep everyone updated about this. I'll have that out no later than the end of this coming weekend depending on my schedule.

Just keep in mind that this is donating my time to the vBulletin community. I have school work to keep up on and custom paid work in order to support me and my school.

rjordan · #**601** 10-17-2005, 05:48 PM

Thanks, man! It is appreciated! This is one I was awaiting an update for before conversion to 3.5.0. Hopefully the new features will be added soon after, but at least we are getting what we have now!

X vBulletin 3.8.12 by vBS Debug Information
Page Generation 0.05415 seconds Memory Usage 2,321KB Queries Executed 25 (?)
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