Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[davidw]

Please keep promotional advertising for the PRO version to a minimum. This doesn't need to be brought up every other post.

[fgforty2`]

Originally Posted by Jase2

Features are being added. What do you mean by a required field? What exactly will the required field be? We are implementing a "sensitive data" field in the PRO version, so your users can enter any sensitive information, so that is it only seen by those who have permission.

Basically some predefined input fields that I can add to specific categories. These would be required for the user to submit a ticket. Just like how the Title field is required as it is now.

Let's say I have a Hardware category and I want to require a Serial # and Model # to be supplied.

ex:
Model #: [ This Field is required to be filled out]
Serial #: [ This Field is required to be filled out]

[Mrdby]

Does this email the admin when new tickets are created?

[Auron]

no it just creates new usergroups every time you edit the settings (seems no one wants to know about the issues lve been experiencing)

[Mrdby]

i'm with you..but i can't really speak on it if i haven't installed it.

[Smiry Kin's]

i wouldnt.

lacks features which should be introducted into the public released version.

[Jase2]

How is no-one helping? Myself and Paul have answered all questions.....!

[Auron]

Originally Posted by Auron

l dont think anyone answered my first question so l will ask again after realising something strange..

When editing usergroups the options dont stick, so even tho l allow my admin user group FULL access none of the radio buttons state what they should....

however earlier while editing a user l noticed something very strange, l had like 5 Administrator user groups, l then turned the plugin back on and found every time l edited the admins user group to allow for access to the modification it created a new user group based off the settings l was editing! should the mod be doing that? plus editing the newly created usergroups result in yet another group being added!! even if l dont even edit the helpcenter settings...

l asked the same question on the bug tracker on the paulsonny domain, its been a couple of days without even so much as a reply remotely on the issue l mentioned..

[ekantnl]

Eh guys..

For you probably the most simple thing to do but I don't have a clue yet...

I want the helpcenter link not in my navbar but in quick links..

Can someone explain me step by step how to do this? Thank you for any help on this!

[Jase2]

Auron, were working on a number of things at the moment. Sorry for the delay.

ekantnl, you will need to turn the automatic navbar edit option off in HelpCenter options, then do the following template edit.

In Navbar, FIND:

<td class="vbmenu_control"><a href="forumdisplay.php?$session[sessionurl]do=markread" rel="nofollow">$vbphrase[mark_forums_read]</a></td>

Below, ADD:

<td class="vbmenu_option"><a href="helpcenter.php$session[sessionurl_q]">$vbphrase[helpcenter]</a>