vBSupport v2.0.0 Beta 2

vbSupport v2.0.0 BETA 2 by CMX (http://www.cmgsccc.com)
Official Homepage - http://www.vbplaza.com


v1.1 of this modification was found to contain an SQL injection. If you run v1.1 of this modification, you are hereby advised to update to v1.1a of this modification. To update from v1.1 to v1.1a, grab the v1.1a ZIP and overwrite the vBSupport.php file on your server with the new version.

Note that while no other vulnerabilities were noticed by vBorg Staff, this does not mean that such things do not exist. vBorg Staff fixed the one SQL injection according to these rules. Any other fixes that may be needed now or in the future are left to the original author.

-- vBorg Staff


Welcome to the latest hack by CMX for your vBulletin Message Board. This is a fully featured Ticket based support system for you website. If you had installed the older version of vBSupport v1.1, then you already have an idea what this sytem is all about.

Basically, this system will allow your Forum Members to create new support tickets using the same login as your vBulletin forums login for your users. There have been many improvements from the older v1.1 vBSupport System I made a while back.

New Features for v2.0.0+:
1) Permission Checks are better implemented and are more useful now.
2) AJAX Open/Closing tickets by double clicking the thread icon when listing tickets.
3) AJAX Ticket Title editing just like the forums Thread editing as well.
4) Post Quick Reply is now using the AJAX system where possible to post replies to tickets.
5) You can now Edit posts inline using the AJAX system as well.
6) Inline Moderation when listing tickets includes Delete Ticket, Open Ticket, Close Ticket.
7) You can now delete individual Posts from Tickets via the Inline Moderation as well.
8) MASSIVE performance load improvements. On my forums with 200,000 members, it would take 4 seconds to view a ticket due to a very strenuous query. Now it loads tickets in 0.13 seconds.
9) Category Administration has now been moved into the Admin CP instead of on the vbSupport page itself.
10) Everything should be fully phrased now as well.

Other Features:
1) IF you have installed the older vBSupport version, it will auto uninstall it for you. (It will NOT delete the old tickets!)
2) Admin CP -> vbSupport Maintenance -> Import Old Tickets is now in and working to import the old tickets if you had vBSupport installed.
3) A ton of permissions per Usergroup to set the settings up the way you want them.

vbSupport v2.0.0 BETA 2 Updates:
1) Bugfix: Quick Reply functions properly when you have the Quick Reply option enabled for Yes - Click Required.
2) Bugfix: Normal Reply/Closed button is there when viewing a ticket.
3) Bugfix: Admin CP Deleting a ticket now functions properly.
4) Bugfix: AJAX Edit feature does not display an alert(postid) anymore.
5) Bugfix: Active On/Off works for each category when enabled/disabled from the Admin CP.
6) Bugfix: Usergroup Permissions are now working for Allowed Usergroups & Denied Usergroups.
7) Bugfix: Changed some templates that linked to the wrong PHP files.
8) Bugfix: New Thread template is cleaned up a bit and it displays properly in Firefox too now.
9) Bugfix: Active phrase now is installed as a vbSupport phrase.


PLEASE NOTE: This is the very first release of vbSupport 2.0.0. Which means that this is a BETA release. I will try to correct any issues found ASAP.

I have vbSupport v2.0.0 BETA 1 running on my production site at www.cmgsccc.com, so I should be able to find most bugs since there are over 200,000 registers members there and it will get put to the test quite a bit. However, if you find something, please post it here.

By installing this BETA version, it will uninstall the previous vBSupport system automatically. It will leave the old ticket tables upon installation. It should import the older Ticket Categories that you had before as well.

I would also like to recommend that you backup your MySQL database, just in case a mishap occurs as this is BETA.

ALSO: The older version vBSupport v1.1 will be here for download until v2.0.0 comes out of BETA. vBSupport v1.1 is NOT in the BETA stage, only vbSupport v2.0.0 is in the BETA stage.

Upgrading Instructions From vBSupport v1.x
NOTE: These are ONLY applicable if you are upgrading from vBSupport v1.x!

1) Delete all of the older vBSupport files from your server. If you are not sure which files they are, the vBSupport v1.1 is still available for download here so you can download that and look at the files in there.

2) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

3) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

4) Perform the template edits below and you have vbSupport v2.0.0 up and running!

5) Refresh your forums Admin CP page.

6) Admin CP -> vbSupport Maintenance -> Import Old Tickets if you want to save the older tickets. Otherwise you can skip this feature.


New Installation Instructions:

1) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

2) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

3) Perform the template edits below and you have vbSupport v2.0.0 up and running!


Template Edits:

A) Template 'navbar':

Find:

		<td class="vbmenu_control"><a href="calendar.php$session[sessionurl_q]">$vbphrase[calendar]</a></td>

Add Below:

<!-- vbSupport start -->
			<if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->

B) Template 'postbit_legacy':

Find:
[code]
<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
[code]

Add Above:

<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
<!-- vbSupport end -->

C) Template 'postbit':

Find:

			<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>

Add Above

<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>
<!-- vbSupport end -->

ENJOY!!

-CMX

[Xplorer4x4]

Originally Posted by nealparry

An option that sends a PM or e-mail to the user when ticket replied too, and when a new ticket created the admin / mods are notified. Very good mod though.

I second that motion. Some sort of notifcation system should be implied at the very least.

*instaled*

[Xplorer4x4]

V0.6 already?????? That was quick. :-p

[mikexxx]

Originally Posted by nealparry

An option that when a new ticket created the admin / mods are notified. Very good mod though.

I agree, this will be nice.

[WhisperPntr]

Very nice script! I'm currently modifying it to include status (like pending, approved, etc) and also added the quick template organization plugin.

If you want me to show the code for adding the status, or you don't want me working on it, please pm me. Thanks again.

		<plugin active="1">
			<title>vBSupport Template Grouping</title>
			<hookname>template_groups</hookname>
			<phpcode><![CDATA[$only = array_merge($only, array('support' => 'vBSupport')); ]]></phpcode>
		</plugin>

[GiJoe]

this rocks! Thank you for the time and effort of making this available to us!

[Xplorer4x4]

The only thing this majorly lacks now, as mentioned above, is a system to notify the staff. An option like WhisperPntr said would be nice but a notifcation system is vital to this system IMO.

[WhisperPntr]

Hi there CMX, I am almost done adding a status option to the script. If you're interested in the small add ons, please pm me or post back here.

Xplorer, the staff member are notified by pms and emails last I checked.

[CMX_CMGSCCC]

Originally Posted by WhisperPntr

Very nice script! I'm currently modifying it to include status (like pending, approved, etc) and also added the quick template organization plugin.

If you want me to show the code for adding the status, or you don't want me working on it, please pm me. Thanks again.

		<plugin active="1">
			<title>vBSupport Template Grouping</title>
			<hookname>template_groups</hookname>
			<phpcode><![CDATA[$only = array_merge($only, array('support' => 'vBSupport')); ]]></phpcode>
		</plugin>

In this game, the more eyes/help on the coding the better. I have just used the microstats plugin to see that there were a lot of uncached templates. In the v0.7 version, that will be fixed, there should be 0 uncached templates when v0.7 is out.

I'll add your plugin code to the installer for v0.7 as well. I have just changed the ticketlistbit template to show the data like this as well.

I also have done the followint stuff for v0.7:

1) Used the microstats hack to see that some templates were
uncached. Added lines to the PHP to cache them, it should
speed up the load times of 'showticket' dramatically.
2) Updated the ticketlistbit template a bit to be more useful.
a) It shows tickets with no replies in BOLD.
b) It shows the category under the ticket / ticket starter.
c) It shows the open/closed status.
d) It shows the last poster to the ticket.
e) It shows the number of replies to the ticket.
f) It shows an open/closed icon in addition to the ticket
icon. (It will use new icons if the ticket has been
updated since your last visit.)
3) It now lists the tickets in the order they have been
created / replied to.
4) Rebuild Reply Count has been changed to Rebuild Info.
a) It updates the replycount.
b) It updates the lastposter.
c) It sets replydateline to dateline if equal to 0.
NOTE: If you are upgrading, you should run Rebuild Info after
you have installed the product XML.

There are a few more things I want to get into v0.7, then a release will happen. (Like the notification thing, it will require a new flag to the "user" table so it can be enabled per user basis and not via usergroup.)

-CMX

[Xplorer4x4]

Originally Posted by WhisperPntr

Xplorer, the staff member are notified by pms and emails last I checked.

I see that the person submiting the ticket is able to be notfied via email and/or PM but i do not get a notification when somone posts a ticket.

[WhisperPntr]

Hey CMX,

That sounds great and it would be great to work alongside you as well as develop an extra plugin to have this interface with Ron1n's vbpurchase (a hack which I already have his permission to update and use).

Here are some screens of the changes that I've done, as well as a modification of the ticket template.

If you're interested in seeing the code changes, I'll modify the script I have to use your 0.7 version and then send the changes I added to you. They're very rudimentary and are based on the category updates.

Cheers!
~Whisper