vbulletin.com? DOWN? OFFLINE?

[bonnmac]

Is it down again or is it just me? I cannot access .com to order an additional license.

[Gary King]

Originally Posted by bonnmac

Is it down again or is it just me? I cannot access .com to order an additional license.

Up for me.

[aliencode]

Vbulletin.com has been down for over a week from my end. I am a new license holder but I am seriously starting to doubt my purchase! Vbulletin is a great package with lots of supporters but when you cant access the main website for support that tells me a company is in serious trouble. I know there will be some of you here that may disagree with me but lets take an example:

If Walmart told you that you have to call them to make sure they were allowing shoppers and tell them what car you drive before you can park there you probably would shop elsewhere right?

Get your act together Vbulletin team this is unacceptable to your customers. I am sympathetic to your plight of DoS attacks but you are a commercial business and you need to start acting like one.

[bonnmac]

Okay, I can access using a proxy. Is it possible that to stop the ddos attack that some isp's ips have been blocked? I cannot access via my roadrunner ip, but can through a proxy, and through my backup netzero account.

[Steve Machol]

Originally Posted by aliencode

Vbulletin.com has been down for over a week from my end. I am a new license holder but I am seriously starting to doubt my purchase!

Have you bothered even contacting us yet so we can help? Do you have any idea at all what a DDoS attack is and how difficult it is to stop without blocking IPs?

If you contact us and we are unable to help then I will gladly refund your pruchase.

[bonnmac]

Originally Posted by Steve Machol

Have you bothered even contacting us yet so we can help? Do you have any idea at all what a DDoS attack is and how difficult it is to stop without blocking IPs?

If you contact us and we are unable to help then I will gladly refund your pruchase.

Hi Steve,

I know this message wasn't to me, but what e-mail address should I mail to? I'm not looking for a refund or anything, I just want to be able to access site without having to go through a proxy.

[Link14716]

Originally Posted by bonnmac

Hi Steve,

I know this message wasn't to me, but what e-mail address should I mail to? I'm not looking for a refund or anything, I just want to be able to access site without having to go through a proxy.

support@vbulletin.com

[Link14716]

Originally Posted by aliencode

Vbulletin.com has been down for over a week from my end. I am a new license holder but I am seriously starting to doubt my purchase! Vbulletin is a great package with lots of supporters but when you cant access the main website for support that tells me a company is in serious trouble. I know there will be some of you here that may disagree with me but lets take an example:

If Walmart told you that you have to call them to make sure they were allowing shoppers and tell them what car you drive before you can park there you probably would shop elsewhere right?

Get your act together Vbulletin team this is unacceptable to your customers. I am sympathetic to your plight of DoS attacks but you are a commercial business and you need to start acting like one.

So, how in the hell do you suppose they stop a dDoS attack? Seriously, I don't think it's an easy task. Just mail the support team with your IP or use a proxy. Is it that hard?

[aliencode]

Steve
1. As a customer am I supposed to contact you? You have not emailed me I had to rely on a third party website to give me information that your company should have sent out.
2. Yes I am aware of how hard DDoS attacks are to stop, and as I said before I sympathize with your companys plight. I will list below some things you could have done for your customers to keep them in the loop.
3. I love Vbulletin Steve I do not want a refund. I have always had nothing but nice things to say about your company's product.
4. By the way I find your suggestion that I dont know what a DDoS attack is, is frankly a pathetic stab. Distributed denial of service attacks are a well known COMMON problem on the internet Steve. Stopping it is nearly impossible but circumventing it is not.

Suggestions:
Temporary notification web pages here on Vbulletin.org or anywhere that you can find many Vbulletin customers, emailing every single one of your customers and telling them the situation - either of those two options would have been sufficient for a customer believe me. I am astounded that a company, who has a very lucrative and excellent product cannot notify its customers of possible support problems. Why should *I* be the one to email you to access the registration areas? You should have emailed *ME* asking for my IP address and customer number. Instead I found out that this was the problem through this wonderful Teoti.org board - thank god for them ehh?

[aliencode]

To other Vbulletin customers - I am not bashing the Vbulletin company - I simply am asking them to notify me as a paying customer if there is a problem with thier support. Think about it, you paid good money for a good product but you also paid that money for the SUPPORT.

Believe me if they wanted to they could have emailed every single one of us by now, companies do it all the time offering special products. With something as serious as temporary support outage you would think they would be CONSIDERATE enough to tell us what the problem is personally.