vBHelp Desk

This si a help desk program created to be integrated with your vbulletin. It allows people to make tickets, and tickets create new threads that are specialy decorated with a status box, that contains the status of the ticket. There are admin features to allow custimization of the words used for open, Resolved, and even the catagories and priorities too. you can close tickets from the post for it as well as reopen them, also you can do it from the admin panel as well.


NOTES:
When doing permissions remove the permission that says "Can Search" from non staff usergroups for the helpdesk forum.


Screenshots:
the help desk home page:


The new ticket page:


Thread with admin options in status bar:



the Zip

vbhelpdesk v1.2

[Xyphen]

Can you give me uninstall intructions, I am getting all kinds of weird errors..

PHP Code:

Fatal error: Allowed memory size of 8388608 bytes exhausted (tried to allocate 49 bytes) in /home/virtual/site1/fst/var/www/html/forums/admin/functions.php on line 442

Fatal error: Allowed memory size of 8388608 bytes exhausted (tried to allocate 11 bytes) in Unknown on line 0 


[C.Birch]

just do the install ones backwards.

[Xyphen]

nvm, i uninstalled it..

[rrnolan]

Originally posted by rrnolan
I have 4 moderators and 4 admins

Whenever anyone posts a ticket the only ticket that can be seen is the ones you yourself post. I can not see tickets that any of my other admins are posting and they can not see mine. Is this working right? Is there a way for us all to see eachothers tickets?

bump... can anyone help with this?

[Eric1776]

Even if I have the usergroup 'Unregistered' set so they shouldn't even be able to view the helpdesk, they can still access the main helpdesk page and even post a ticket. Is there a way to limit who can view the helpdesk and post a ticket to only certain groups?

[zajako]

rrnlolan give admins the ability to see them. in the instructions it says stet the permissions for all non admins.

AVIO 07 those errors are related to something else you did, cause i saw no signs of my hack in the sql error.

C.Birch glad you like it ^^\

eric1776, the unreged users should be able to post tickets, just should not be able to view them. if you have it set so that they can't view it permissions wise then they can only make new tickets. this is so people that are blocked outta the site cna let someone know. if you don't whant them to be able to in the begginging of the helpdesk.php and newticket.php add

PHP Code:

if ($bbuserinfo[userid]==0){
shownopermissions();
) 


also here is a file correcting all the previously mentioned errors, sorry bout those.

[r1d4]

is there billing available?

[r1d4]

sorry

[GoTTi]

.....

[GoTTi]

and in helpdesk and helpdesk_newticket templates, you might wanna remove the Always Web Hosting Header that is in there.