Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.7 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.
[] If you choose not to use Automatic Template edit options, full instructions are included in the README file.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.01

Admin File Fixed.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[chick]

Paul thank so much. They were set to open via helpcenter admin BUT when you save it OPEN , it saves closed. There is no way to force it to save as open.

So I uninstalled everything, product and php files. Reupped the files and the product.. no fix it is worse than before, now there is no where to click on at helpcenter.php page to submit a ticket in the left column, even after opening 2 departments which will not save open.

So I uninstalled and reinstalled again. Still the same. All plugin hooks were active. All files uploaded properly and to the right place.

Helpcenter admin settings all on.

I really would like to use this There must be a glitch in the code somewhere though I'd have no idea where to look.

[PaulSonny]

Send me an admin login via PM and I will have a look for you.

Thanks, Paul.

[chick]

okay will do Paul

[PoetJA-1975]

Still same issue - reported again over at PaulSonny.com

Jacquii.

[PaulSonny]

Updated the download, I believe this now to be fixed?

Let me know if not.

Thanks, Paul.

[chick]

okay will do. I never went back to my test site so I don't know if you got in. I made an account and emailed you the login info from your paulsonny.com site using the 'contact us' form.

I'll wait to hear back before I do anything so in case you fixed it there. I don't want to screw it up.

[PaulSonny]

Sorry chick I didnt receive the email. I will have to check my email details on PaulSonny.

Have you managed to sort your problem yet?

Thanks, Paul.

[PaulSonny]

HelpCenter Gold has arrived!

I have made HelpCenter Gold because there has been no bug reports for over a week. I have fixed some very minor issues with the code, like confirmation screens and a new usergroup permission "Can View HelpCenter".

Please overwrite all existing files and re-import new product file.

Thanks, Paul.

[PoetJA-1975]

Very nice- So the gold version is the current upload?
Wow - Thanx so much PAUL!
When can we expect the Pro version to be released?
And how much is it going to be & What additional features will it have?
Quite excited about this = Thanx

Jacquii.

[PaulSonny]

I have updated the original download to fix a SQL syntax and the title validation. There is no need to uninstall, just overwrite.

Originally Posted by PoetJA-1975

Very nice- So the gold version is the current upload?
Wow - Thanx so much PAUL!
When can we expect the Pro version to be released?
And how much is it going to be & What additional features will it have?
Quite excited about this = Thanx
Jacquii.

The new version available is the Gold Verison yes

I'm not sure about the Pro Version, but we are keeping members informed on the development process.

Price has not yet been decided and unfortunately a definite feature list hasnt been prepared. We were waiting for HelpCenter to become stable before we start work on the Pro Version.

A features that we have talked about if a notification system were you can subscribe to a ticket, very similar to a thread subscription. Attachments has been another issue and I think SPAM control is going to be a feature.

Thanks, Paul.