Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[thunder_sti]

Does it work for: vb3.6.x ?

[Jase2]

It's made for 3.7, however it may work with 3.6 -- not counting on it. The best thing you can do, is try it on a test board running 3.6 and report back and let us know the outcome.

[PaulSonny]

Originally Posted by powerful_rogue

Hi Paul.

the new additions sound great. When do you reckon the next release will be?

I have just updated the download to include these new features, feel free to test them out.

Originally Posted by Bosco Wong

What the Update For This Now????

Ticket number Or Sort Thread???

Why Is There One HelpCenter Rar In The Folder Of uplaod What IS tHAT??? fOR

I really wish you would be patient, and as Jason said, stop posting post after post about the same thing. To avoid confusion, I have removed the secondary helpcenter file for you.

Originally Posted by thunder_sti

Does it work for: vb3.6.x ?

There is no real reason why this modification should not work with 3.6, although it has not been tested. Feel free to test and report back.

Thanks, Paul.

[DDolphins]

Really nice addon, my only request is if there's a way to do it, can you add an attachment area so people can attach a file or something to go along with their ticket?

[Jase2]

Originally Posted by DDolphins

Really nice addon, my only request is if there's a way to do it, can you add an attachment area so people can attach a file or something to go along with their ticket?

I like that idea. Me and Paul will look into it.

EDIT: Although this will probably be in the 'paid' version, and not the 'lite' (free) version.

[RC Attacker]

I haven't had a chance to find any bugs yet but this is definitely one of my favorite hacks of all time.

[John3971]

Yea this is a great mod even if its a beta i nominated it for the mod of the month

[SuperDave71]

Is there a way to edit the Title of the ticket to be empty instead of "Social Groups"?

Every time I create a new ticket, the title automatically defaults to Social Groups.

Excellent Mod!

-Dave

[PaulSonny]

Originally Posted by RC Attacker

I haven't had a chance to find any bugs yet but this is definitely one of my favorite hacks of all time.

Thanks RC Attacker, further developments are already being made. For example we have updated it to use the vBulletin editor. (WYSIWYG).

Originally Posted by John3971

Yea this is a great mod even if its a beta i nominated it for the mod of the month

Thanks John, very much appreciated.

Originally Posted by SuperDave71

Is there a way to edit the Title of the ticket to be empty instead of "Social Groups"?

Every time I create a new ticket, the title automatically defaults to Social Groups.

Excellent Mod!

-Dave

I cant replicate this error/bug. What actually happens, can you product a screenshot?

Thanks, Paul.

[fragumz.com]

Originally Posted by Jase2

fragumz.com, who is that directed too? Me I presume?

Yea sorry I spelled your name wrong fro mthe previous thread. But it was for you yes.