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  #51  
Old 11-20-2005, 10:31 PM
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With all due respect MPDev, you run a business with paying customers. If I went to my boss on a friday and said "oh I havent done any of my work since monday because I had all these real life issues" - I would be out the door! You've had a kid, congrats and good luck - but don't expect the whole world to sit around waiting for you. We are paying for a service and we don't want to hear excuses. The whole cloak and dagger approach of this 'deal' is making me spit blood. Someone on these forums a short while back commented on how the vB community has matured - that is very correct and you can't treat us in this way. If it wasn't bad enough not getting a decent Gallery update in over half a year I've now had my custom sold to the highest bidder. I'll give PP a chance to show me what can be done I guess, but the impression I'm getting thus far isn't a good one. This whole thing stinks of illegality, have any of you actually sought legal advice? For your sake I hope so...
  #52  
Old 11-20-2005, 10:31 PM
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Quote:
Originally Posted by trackpads
I am gonna have to agree with them on that one, I wouldnt let someone critise on a site where you are hoping to attract more customers. Why didnt you just email them?

I feel you but I think at this point it is a lack of PR that is causing the hoopla, this discussion should have happened a week ago on Vbadvanced instead of springing it on us.



Do you honestly think that if you went to Vb.com and posted that they would let you bash Vb there without removing the posts? Those are business decisions.
People come and rant and rave at us all the time, Generally if it is classified as trolling it gets closed to let it sink to the bottom of the depths. We rarely remove anything.
  #53  
Old 11-20-2005, 10:39 PM
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FleaBag FleaBag is offline
 
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OK so first reactions may seem a little harsh. But like I say I'll give PP a chance, not through choice though, to see what they can do - I appreciate what MPDev says and I can't judge the company by what a few disgruntled voices say. It may be the start of something beautiful. But then again it may not...

/me lights up (how appropriate it's green on this style)

I'm gonna relax now...
  #54  
Old 11-20-2005, 10:46 PM
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Quote:
Originally Posted by FleaBag
but don't expect the whole world to sit around waiting for you.
I don't "expect" anything from you or the "whole world"; I'm just letting you know why some things haven't happened on our side. It's up to you to figure out how to cope with it.

And if you couldn't get a few days off from work to have a kid, then I would suggest you are working at the wrong company.
  #55  
Old 11-20-2005, 10:54 PM
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As my second post suggests, I realised I may have been a little harsh. But, for example... I work for T-Mobile, I would get the day off if I had a kid, but would I expect all the customers to wait until I got back into the office before I could deal with their support? It doesn't happen that way if you want to retain custom. The way this has been dealt with is making every vBa Gallery customer want to jump ship away from PP ASAP, there are already talks of rival scripts. You could have welcomed these customers with open arms, and told them about the future. Instead you have left them in a haze of confusion and panic, and I think most people just want you to admit that is the case rather than the approach of 'we don't know exactly what's happening'. That would set me, at least (and I expect a few others) at ease. At the moment it feels like I'm being taken for a ride.
  #56  
Old 11-20-2005, 11:01 PM
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Quote:
Originally Posted by FleaBag
As my second post suggests, I realised I may have been a little harsh. But, for example... I work for T-Mobile, I would get the day off if I had a kid, but would I expect all the customers to wait until I got back into the office before I could deal with their support? It doesn't happen that way if you want to retain custom. The way this has been dealt with is making every vBa Gallery customer want to jump ship away from PP ASAP, there are already talks of rival scripts. You could have welcomed these customers with open arms, and told them about the future. Instead you have left them in a haze of confusion and panic, and I think most people just want you to admit that is the case rather than the approach of 'we don't know exactly what's happening'. That would set me, at least (and I expect a few others) at ease. At the moment it feels like I'm being taken for a ride.
Pretty sure T-Mobile has more employees.......

Has your website died in the past 24 hours where you must get anything done at this minute? I would be more upset with Brian not telling us about this than the people on the receiving end.
  #57  
Old 11-20-2005, 11:05 PM
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Quote:
Originally Posted by FleaBag
At the moment it feels like I'm being taken for a ride.
I believe Scott already addressed your concerns earlier in this very thread; take a look and I think it will put you back at ease.
  #58  
Old 11-20-2005, 11:06 PM
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Yeah and I assume that PP has more employees? If not, why not - as support demand is clearly not being met if this is the case.

My website has not died, I don't need access to the files or an update. It's not going to rock my world. But it's the fact that consideration was not given to the customers is what riles me. But like I say, it isn't the end of the world.
  #59  
Old 11-20-2005, 11:08 PM
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Completely off topic, but doesn't this thread remind any one else of the time that IPB went paid for only?
  #60  
Old 11-20-2005, 11:08 PM
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Yes, PhotoPost has employees, but I handle Forum Administration. And, as I said earlier, I'm also waiting on data to do an actual import/merge.
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