Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[PaulSonny]

Originally Posted by cardin

I have installed the latest version onto a system running vb 3.7.1. And I have checked Yes to Automatic Navbar Template Edit. And my header text includes the default "$template_hook[navbar_buttons_left]".

But no Help Center button or link shows up.

Any advice?

Thanks,

Paul Cardin

In the templates look for hcenter_navbar and copy and paste that into your navbar template were you want the link to appear.

Originally Posted by CloneVince

Still have a blank page when adding a new ticket or a new reply ...

i have a log if that can help you :

[Mon Jun 09 19:55:51 2008] [error] [client *] PHP Fatal error: Cannot use object of type mysqli_result as array in /*/*/*/forum/helpcenter.php on line 719, referer: http://*/forum/helpcenter.php?do=ticket&tid=5

When i use mysql, i don't have any error.

I hope that can help

I'm afraid I dont quite understand what you mean?

When I use mysql, I dont have any error?

Thanks, Paul.

[CloneVince]

Yes sorry, when I use mysqli, i have a blank page, and with mysql, no blank page, all work perfect

[Jase2]

Hmm... I've never really used mysqli. Please send me an admin and ftp login info to your forums via a PM. Also include an url to your site. I will take a look when time permits.

[joe1989]

For some reason I cannot edit the usergroup permissions. When I'm in the admincp, I can find the permissions under the usergroup, and when I edit the admin permissions, I get a database error. What's happening here?

Thanks...

[PaulSonny]

Can you please tell us what the error is? Is it something like unknown column?

Thanks, Paul.

[Chadi]

I have this odd problem last update column background in the closed ticket section. It is not picking up the alt2 class I applied, yet the rest of that row did strange enough.

This is the ticketlist template

<if condition="$op=='mytickets' OR $op=='publictickets' OR $op=='openedtickets' ">
<table class="tborder" cellpadding="$stylevar[cellpadding]" cellspacing="$stylevar[cellspacing]" border="0" width="100%" align="center">
<thead>
    <tr>
        <td class="tcat" colspan="7">$headertitle - Open</td>
    </tr>
    <tr>
<td class="thead" align="left">$vbphrase[ticketnumber]</td>
<td class="thead" align="center">$vbphrase[title]</td>
<td class="thead" align="center">$vbphrase[priority]</td>
        <td class="thead" align="center">$vbphrase[posted_by]</td>
<td class="thead" align="center">$vbphrase[when_logged]</td>
        <td class="thead" align="center">$vbphrase[last_update]</td>
    </tr>
</thead>
<tbody class="alt2">
    $tickets1
</tbody>

</table>
<div style="height: 6px;"></div>
</if>
<if condition="$op=='mytickets' OR $op=='publictickets' OR $op=='closedtickets'">
<table class="tborder" cellpadding="$stylevar[cellpadding]" cellspacing="$stylevar[cellspacing]" border="0" width="100%" align="center">
<thead>
    <tr>
        <td class="tcat" colspan="7">$headertitle - Closed</td>
    </tr>
    <tr>
<td class="thead" align="left">$vbphrase[ticketnumber]</td>
<td class="thead" align="center">$vbphrase[title]</td>
<td class="thead" align="center">$vbphrase[priority]</td>
        <td class="thead" align="center">$vbphrase[posted_by]</td>
<td class="thead" align="center">$vbphrase[when_logged]</td>
        <td class="thead" align="center">$vbphrase[last_update]</td>
    </tr>
</thead>
<tbody class="alt2">
    $tickets2
</tbody>

</table>
</if>

<if condition="$pagenav">
<table align="$stylevar[right]">
<td align="$stylevar[right]">$pagenav</td>
</table></if>

ticketlist2

<table class="tborder" cellpadding="$stylevar[cellpadding]" cellspacing="$stylevar[cellspacing]" border="0" width="100%" align="center">
<thead>
    <tr>
        <td class="tcat" colspan="7">$headertitle</td>
    </tr>
    <tr>
<td class="thead" align="left" width="10%">$vbphrase[ticketnumber]</td>
<td class="thead" align="center">$vbphrase[title]</td>
<td class="thead" align="center">$vbphrase[priority]</td>
        <td class="thead" align="center">$vbphrase[posted_by]</td>
<td class="thead" align="center">$vbphrase[when_logged]</td>
        <td class="thead" align="center">$vbphrase[last_update]</td>
    </tr>
</thead>
<tbody class="alt2">
    $tickets
</tbody>

</table>
<div style="height: 6px;"></div>

<if condition="$pagenav">
<table align="$stylevar[right]">
<td align="$stylevar[right]">$pagenav</td>
</table></if>

[ahayat]

Great hack , Thanks *installed + Nominated.

One Question pls.

When it add a Thread to specified forum, does it add Reply as well to that Thread when we Reply the specific Ticket??

If not please add in your next update .

Cheers.

[PaulSonny]

Originally Posted by chadi

I have this odd problem last update column background in the closed ticket section. It is not picking up the alt2 class I applied, yet the rest of that row did strange enough.

The actual ticket information is in a different template. Send me an admin login and I will correct this for you.

Thanks, Paul.

Originally Posted by ahayat

Great hack , Thanks *installed + Nominated.

One Question pls.

When it add a Thread to specified forum, does it add Reply as well to that Thread when we Reply the specific Ticket??

If not please add in your next update .

Cheers.

Thanks for nominating us. If tickets are posted into a forum upon ticket creation and someone replies to the ticket then the reply is added to that original thread created.

If you reply to the thread and not the actual ticket, then im afraid it doesnt update the ticket at present.

Thanks, Paul.

[Chadi]

Originally Posted by PaulSonny

The actual ticket information is in a different template. Send me an admin login and I will correct this for you.

Thanks, Paul.

Thanks, but I will do it myself. Just tell me what template/code line.

Thanks

[PaulSonny]

Ok no probs, try updating the hcenter_ticketclosed template, grapsing at straws so might work might not.

Thanks, Paul.