vBSupport v2.0.0 Beta 2

vbSupport v2.0.0 BETA 2 by CMX (http://www.cmgsccc.com)
Official Homepage - http://www.vbplaza.com


v1.1 of this modification was found to contain an SQL injection. If you run v1.1 of this modification, you are hereby advised to update to v1.1a of this modification. To update from v1.1 to v1.1a, grab the v1.1a ZIP and overwrite the vBSupport.php file on your server with the new version.

Note that while no other vulnerabilities were noticed by vBorg Staff, this does not mean that such things do not exist. vBorg Staff fixed the one SQL injection according to these rules. Any other fixes that may be needed now or in the future are left to the original author.

-- vBorg Staff


Welcome to the latest hack by CMX for your vBulletin Message Board. This is a fully featured Ticket based support system for you website. If you had installed the older version of vBSupport v1.1, then you already have an idea what this sytem is all about.

Basically, this system will allow your Forum Members to create new support tickets using the same login as your vBulletin forums login for your users. There have been many improvements from the older v1.1 vBSupport System I made a while back.

New Features for v2.0.0+:
1) Permission Checks are better implemented and are more useful now.
2) AJAX Open/Closing tickets by double clicking the thread icon when listing tickets.
3) AJAX Ticket Title editing just like the forums Thread editing as well.
4) Post Quick Reply is now using the AJAX system where possible to post replies to tickets.
5) You can now Edit posts inline using the AJAX system as well.
6) Inline Moderation when listing tickets includes Delete Ticket, Open Ticket, Close Ticket.
7) You can now delete individual Posts from Tickets via the Inline Moderation as well.
8) MASSIVE performance load improvements. On my forums with 200,000 members, it would take 4 seconds to view a ticket due to a very strenuous query. Now it loads tickets in 0.13 seconds.
9) Category Administration has now been moved into the Admin CP instead of on the vbSupport page itself.
10) Everything should be fully phrased now as well.

Other Features:
1) IF you have installed the older vBSupport version, it will auto uninstall it for you. (It will NOT delete the old tickets!)
2) Admin CP -> vbSupport Maintenance -> Import Old Tickets is now in and working to import the old tickets if you had vBSupport installed.
3) A ton of permissions per Usergroup to set the settings up the way you want them.

vbSupport v2.0.0 BETA 2 Updates:
1) Bugfix: Quick Reply functions properly when you have the Quick Reply option enabled for Yes - Click Required.
2) Bugfix: Normal Reply/Closed button is there when viewing a ticket.
3) Bugfix: Admin CP Deleting a ticket now functions properly.
4) Bugfix: AJAX Edit feature does not display an alert(postid) anymore.
5) Bugfix: Active On/Off works for each category when enabled/disabled from the Admin CP.
6) Bugfix: Usergroup Permissions are now working for Allowed Usergroups & Denied Usergroups.
7) Bugfix: Changed some templates that linked to the wrong PHP files.
8) Bugfix: New Thread template is cleaned up a bit and it displays properly in Firefox too now.
9) Bugfix: Active phrase now is installed as a vbSupport phrase.


PLEASE NOTE: This is the very first release of vbSupport 2.0.0. Which means that this is a BETA release. I will try to correct any issues found ASAP.

I have vbSupport v2.0.0 BETA 1 running on my production site at www.cmgsccc.com, so I should be able to find most bugs since there are over 200,000 registers members there and it will get put to the test quite a bit. However, if you find something, please post it here.

By installing this BETA version, it will uninstall the previous vBSupport system automatically. It will leave the old ticket tables upon installation. It should import the older Ticket Categories that you had before as well.

I would also like to recommend that you backup your MySQL database, just in case a mishap occurs as this is BETA.

ALSO: The older version vBSupport v1.1 will be here for download until v2.0.0 comes out of BETA. vBSupport v1.1 is NOT in the BETA stage, only vbSupport v2.0.0 is in the BETA stage.

Upgrading Instructions From vBSupport v1.x
NOTE: These are ONLY applicable if you are upgrading from vBSupport v1.x!

1) Delete all of the older vBSupport files from your server. If you are not sure which files they are, the vBSupport v1.1 is still available for download here so you can download that and look at the files in there.

2) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

3) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

4) Perform the template edits below and you have vbSupport v2.0.0 up and running!

5) Refresh your forums Admin CP page.

6) Admin CP -> vbSupport Maintenance -> Import Old Tickets if you want to save the older tickets. Otherwise you can skip this feature.


New Installation Instructions:

1) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

2) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

3) Perform the template edits below and you have vbSupport v2.0.0 up and running!


Template Edits:

A) Template 'navbar':

Find:

		<td class="vbmenu_control"><a href="calendar.php$session[sessionurl_q]">$vbphrase[calendar]</a></td>

Add Below:

<!-- vbSupport start -->
			<if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->

B) Template 'postbit_legacy':

Find:
[code]
<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
[code]

Add Above:

<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
<!-- vbSupport end -->

C) Template 'postbit':

Find:

			<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>

Add Above

<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>
<!-- vbSupport end -->

ENJOY!!

-CMX

[masons]

Same problem as Ultimative.. PLEASE HELP
Will pay for a fix!

[rowlandc]

Looks like a very good mod. I'll install it when the mod is fixed

- i've did some searching and i think the developer is occupied in rl. So he doesn't have time to work on the mod.

[carmichael1973]

Well, this hack is no longer for me. I'd love to have it but unfortunately it looks abandoned by the original author.

Thanks for all the help from everyone and I wish you all luck with this.

Carmichael1973 clicks UNINSTALLED!

[Delphiprogrammi]

hi folks,

This does work fine ..... wanna know how i did that ? allthroug it looks like smilies are not working.Problems i noticed with the system and fixed while i whas busy anyway

• The MySQL error "unknown column 'level' in field list
• Fixed Problem with AJAX inline threadtitle editing
• Fixed Problem with AJAX open/close threads
• Fixed the admincp part "categorys" (wrong MySQL query) The datastore is function correctly now and no longer give errors
• ....

The admincp error is not a mistake by the developer.vBulletin changed the way the datastore works between versions 3.5.x and 3.6.x that's why it no longer worked

don't ask me why i put so much time in a hack that's not even mine.This hack whas (is) to good to let it go away and die ! anybody with me on this one ?

[beduino]

the last version is 1.1a? 2.0.0 beta2???
anybody tests - what version? - with 3.6.7.pl1 version?
sorry a lot of questions...but i receive a email of update.
all the best
beduino

[sinisterpain]

If I understand the email I recieved, the update applies if you have version 1.1 installed and not the 2.0 beta version. If you have version 1.1 installed you should install the 1.1a version. If Im wrong then the vb.org admins need to clarify things since their is a 2.0 version that was released.

[sinisterpain]

Originally Posted by Delphiprogrammi

hi folks,

This does work fine ..... wanna know how i did that ? allthroug it looks like smilies are not working.Problems i noticed with the system and fixed while i whas busy anyway

• The MySQL error "unknown column 'level' in field list
• Fixed Problem with AJAX inline threadtitle editing
• Fixed Problem with AJAX open/close threads
• Fixed the admincp part "categorys" (wrong MySQL query) The datastore is function correctly now and no longer give errors
• ....

The admincp error is not a mistake by the developer.vBulletin changed the way the datastore works between versions 3.5.x and 3.6.x that's why it no longer worked

don't ask me why i put so much time in a hack that's not even mine.This hack whas (is) to good to let it go away and die ! anybody with me on this one ?

Why dont you post up your changes? I had already posted that the problem was with the datastore so I made a post here with some changes but it did not seem to work for all.

[beduino]

Hello sinisterpain,
tks for your answer, first of all!
In fact i don't install vbsupport yet, because the possible problems in security. But I'm interested in install, of course. If i undertand [i think you're right ] the update was in version 1.1 [even i don't seeing any new file in package...]
Anyway,
tks
Beduino
ps. you have install 1.1 version in vb 367?

[puertoblack2003]

thanks for th eupdate works well for 6.7

I have this problem at the top of the page I have this..

Warning: unserialize() expects parameter 1 to be string, array given in /vbsupport.php on line 116

Warning: unserialize() expects parameter 1 to be string, array given in /vbsupport.php on line 117

I don't knoe why the line 116 and 117 is:

$vbulletin->vbs_category = unserialize($vbulletin->vbs_category);
$vbulletin->vbs_admin = unserialize($vbulletin->vbs_admin);

I tried to disable the necessary of a category but nothing