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PS - HelpCenter
Version: 1.01, by PaulSonny PaulSonny is offline
Developer Last Online: Apr 2014 Show Printable Version Email this Page

Category: Add-On Releases - Version: 3.7.x Rating:
Released: 04-15-2008 Last Update: 06-08-2008 Installs: 570
DB Changes Uses Plugins Auto-Templates
Additional Files  
No support by the author.

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!


Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions


[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:


Initial version for vBulletin 3.7.

Version 1.00 Beta 2:


Bug Fixes.

Version 1.00 Beta 3:


Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:


Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:


Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.


Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

Show Your Support

  • This modification may not be copied, reproduced or published elsewhere without author's permission.

Comments
  #552  
Old 06-09-2008, 08:34 AM
Cs.Net Cs.Net is offline
 
Join Date: Dec 2007
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thank you
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  #553  
Old 06-09-2008, 10:22 AM
saotome saotome is offline
 
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weird, when i edited usergroup its showing duplicate same as original usergroups but usergroup id is different, anyone can help me please. thanks in advance
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  #554  
Old 06-09-2008, 10:33 AM
Vackrick Vackrick is offline
 
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Location: Taiwan
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is 3.7.1PL Now

Paul Pls Work Ur Updates To 3.7.1 PL
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  #555  
Old 06-09-2008, 10:49 AM
silens12 silens12 is offline
 
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i got the same error, this is a really nice script, hoping to get it up when youre done
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  #556  
Old 06-09-2008, 11:42 AM
PaulSonny PaulSonny is offline
 
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Location: Middlesbrough, UK
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Hello Everybody,

Firstly I would like to apologise for this, when I added a License to the package I accidently somehow managed to mix the admin files up. Anyway, please update to the version above, just overwrite the product and upload the admin file and everthing should be fine, on 3.7.1, if not post any comments over at PaulSonny.com and I will try my best to fix them quickly.

Thanks again for your support, Paul.
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  #557  
Old 06-09-2008, 02:01 PM
BigDog56 BigDog56 is offline
 
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Thank you sir! Seems to be working like a charm now. :up:
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  #558  
Old 06-09-2008, 02:13 PM
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macc macc is offline
 
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Thanks!

work fine now!

regards

macc
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  #559  
Old 06-09-2008, 02:29 PM
weedheaven weedheaven is offline
 
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Working! thanks
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  #560  
Old 06-09-2008, 02:38 PM
cardin cardin is offline
 
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I have installed the latest version onto a system running vb 3.7.1. And I have checked Yes to Automatic Navbar Template Edit. And my header text includes the default "$template_hook[navbar_buttons_left]".

But no Help Center button or link shows up.

Any advice?

Thanks,

Paul Cardin
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  #561  
Old 06-09-2008, 04:47 PM
CloneVince CloneVince is offline
 
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Still have a blank page when adding a new ticket or a new reply ...

i have a log if that can help you :

[Mon Jun 09 19:55:51 2008] [error] [client *] PHP Fatal error: Cannot use object of type mysqli_result as array in /*/*/*/forum/helpcenter.php on line 719, referer: http://*/forum/helpcenter.php?do=ticket&tid=5

When i use mysql, i don't have any error.

I hope that can help
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Copyright ©2000 - 2024, vBulletin Solutions Inc.
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