Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[halkum]

Same issue as last 3. Using 3.7.1

[joe1989]

I cannot use this. I installed it, and I installed the product correctly. I can see it on the navbar and the admincp. However, in the admincp, the only thing that works is "helpcenter main settings." the other links show up in the admincp, but when i click them, all i get is a white screen. What's wrong?

[Jase2]

Please try this helpcenter_admin file and let me know how it goes for you. Remember to overwrite the current one on your server.

[macc]

used this file (helpcenter_admin.php),and get error in my admin cp ...when click on department management!

Could not find phrase 'helpcenter_no_department'.

have vbulletin 3.7.1

regards

macc

[joe1989]

Originally Posted by Jase2

Please try this helpcenter_admin file and let me know how it goes for you. Remember to overwrite the current one on your server.

Jase:

That helped, except now I still can't use the Department management. Before, none of the menus worked. Now, they all work, except Department management. Now, when I click department management, I get a message that says "Could not find phrase 'helpcenter_no_department'."

[ahayat]

Originally Posted by Jase2

Please try this helpcenter_admin file and let me know how it goes for you. Remember to overwrite the current one on your server.

Same error

Could not find phrase 'helpcenter_no_department'.

[PaulSonny]

Sorry about this everyone, it seems when I updated the package to include a License file I have somehow managed to mix up the admin files. Give me an hour or so and I will have it sorted.

Again, sorry for an inconvience.

Paul.

[aksolo]

Originally Posted by macc

used this file (helpcenter_admin.php),and get error in my admin cp ...when click on department management!

Could not find phrase 'helpcenter_no_department'.

have vbulletin 3.7.1

regards

macc

same error after uploading the new helpcenter_admin.php file
Could not find phrase 'helpcenter_no_department'.

[joe1989]

Originally Posted by PS

Sorry about this everyone, it seems when I updated the package to include a License file I have somehow managed to mix up the admin files. Give me an hour or so and I will have it sorted.

Again, sorry for an inconvience.

Paul.

Thank you. Is the correction made, or are you going to make it an attachment? Let me know...

[DR AUTONAMUS]

I have the same problem as the others using 7.1 for obvious reasons hope the update doesnt take to long.