Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Jase2]

Image verification is being built into the paid version. Whether we will include reCaptcha in the first ever PRO version release I don't know. At the moment, I'm undecided as to they way were implementing the image verification.

[King Justice]

Originally Posted by Jase2

Image verification is being built into the paid version. Whether we will include reCaptcha in the first ever PRO version release I don't know. At the moment, I'm undecided as to they way were implementing the image verification.

Is there a way to make the ticket system ONLY available to registered members?

[Jase2]

Yes.

Usergroups --> Usergroup Manager --> Edit Usergroup (Unregistered / Not Logged In) --> HelpCenter Permissions --> Can View HelpCenter

[mirageboss]

Thanks for this mod.
Will help me heaps!

[scan-pa]

Originally Posted by King Justice

Is there a way to make the ticket system ONLY available to registered members?

yes, there is in the usergroup settings. I already removed Guest / Non Reg user access.

However the whole point for my site to have this helpcenter is for board members having log-in or registration problems, ect...

is there no way to just have it usr vBulletins Guest user built in verification settings?

it is built in to have guests do the human verifcation before allowing posts or votes ect...

on my board it does use Recapcha...

I was using E-Ticket (non vB related free support ticket software) but with some more work, this would do the trick.

where is the list of PRO features?

[Jase2]

Yes, it can use your current vB verification. However, if you wanted to do this now, then it would require a lot of code change.

Go here: http://www.paulsonny.com/forum/helpc...p?do=newticket

You will see extra_options -- that is where most of our options are going, as you can see, I just finished doing the attachments, still more work to do. Also, we are going for better integration - such as using your vB postbit in tickets.

[subnet_rx]

Can you allow a usergroup to answer and help with these tickets?

[Ignicoccus]

Hi, i did a install on our test board and everything works really fine, great mod :up:

As we run a german board, i translated all the front end phrases but i can't find the phrases for priority (low, medium, high) and public/private.

If you build in an image verification for unregistered users we will use this mod as a replacement for our contact form. So it ist very easy for my mods to reply to users and unregistered guests.

It would be nice if unregistered users are forced to leave a reply email adress.

Is it possible to notify registered users if they get a response to their ticket ?

Keep up the good work :up:

[Jase2]

Notifications via email and private message on being incorporated into the paid version. For the priority system, you will need to edit the helpcenter.php file, and find the // Priority Code

It would be nice if unregistered users are forced to leave a reply email adress.

Not a bad idea..

[Mrdby]

everything running smoothly for 3.7.1?