Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Jase2]

Thanks for letting us know!

[Killraven]

I love this mod, however could we somehow have it pm ticket owners any new changes to the ticket? OR add a notification like a new PM or something similar? This would be great, thanks.

[Jase2]

That will be included in the paid version.

[HDT]

Originally Posted by Jase2

That will be included in the paid version.

Any estimated time when paid version released?

Would be good if all Kayako features can be applied,price is no problem.

[choccyclaire]

I'm having major css issues. Where in what files are you pulling off what css options?
I've determined that it's grabbing my table border background which is black, but making it a large thick line which I don't like. How I can edit your layout?

[bada_bing]

Installed but wanted to request some feature of the next release.

When member A posts a open ticket then the member or member group who has rights to close the ticket should have other options except for just close, example of other feature would be like In Review, Declined, Approved with option to close ticket once appoved, when the approver changes the status of this ticket then the original poster of the ticket should get an email and or PM with the new ticket status so that way he can be in the loop of what the ticket status is.

[45thidOWNER]

I'm not a great poster here as I spend most time just reading but I had to post and say this...

One word... AMAZING

This mod is something short of absolute brilliance

Thanks

[PaulSonny]

I have updated the download, it will fix the issue with the Standard Editor, it has improved functionality for both Editors and it also fixes the version error issue.

Any feature requests, comments, etc please make them known as PaulSonny.com.

Thanks, Paul.

[Twilkey]

Originally Posted by choccyclaire

I'm having major css issues. Where in what files are you pulling off what css options?
I've determined that it's grabbing my table border background which is black, but making it a large thick line which I don't like. How I can edit your layout?

To my knowledge, we are using the default vB CSS.

Can you provide a link to your site or some screenshots of the problem areas.

[Terrie]

I downloaded and upgraded to the most current package a little bit
ago, i made sure i allowed overwrite and my version is still saying
Powered By HelpCenter Version 1.0 Release Candidate 1