Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Tettinntil]

I only get this error when I try to edit usergroups

Database error in vBulletin 3.7.0:

Invalid SQL:
UPDATE vbulletinusergroup SET

### UPDATE QUERY GENERATED BY fetch_query_sql() ###
`title` = 'Administrators',
`description` = '',
`usertitle` = 'Administrator',
`opentag` = '',
`closetag` = '',
`passwordexpires` = '180',
`passwordhistory` = '360',
`pm_search` = '1',
`vbblog_general_permissions` = '126',
`vbblog_entry_permissions` = '24188',
`vbblog_comment_permissions` = '990',
`forumpermissions` = '8388607',
`genericpermissions` = '2147483583',
`attachlimit` = '0',
`pmquota` = '1000',
`pmpermissions` = '7',
`pmsendmax` = '15',
`calendarpermissions` = '63',
`wolpermissions` = '31',
`adminpermissions` = '3',
`genericpermissions2` = '1',
`genericoptions` = '63',
`profilepicmaxwidth` = '100',
`profilepicmaxheight` = '100',
`profilepicmaxsize` = '65535',
`avatarmaxwidth` = '100',
`avatarmaxheight` = '100',
`avatarmaxsize` = '20000',
`signaturepermissions` = '245759',
`sigpicmaxwidth` = '500',
`sigpicmaxheight` = '100',
`sigpicmaxsize` = '20000',
`sigmaxrawchars` = '0',
`sigmaxchars` = '0',
`sigmaxlines` = '0',
`sigmaxsizebbcode` = '7',
`sigmaximages` = '0',
`albumpermissions` = '255',
`albumpicmaxwidth` = '600',
`albumpicmaxheight` = '600',
`albumpicmaxsize` = '100000',
`albummaxpics` = '100',
`albummaxsize` = '0',
`usercsspermissions` = '31',
`favsmiliepermissions` = '1',
`visitormessagepermissions` = '63',
`socialgrouppermissions` = '511',
`fcpermissions` = '8',
`ugphelpcenter` = '8191',
`itraderpermissions` = '7',
`mgccustomusergroupperms` = '0',
`nbmsgshowchatbox` = '',
`mysmiliesvb_permissions` = '1',
`mysmiliesvb_maxwidth` = '60',
`mysmiliesvb_maxheight` = '60',
`mysmiliesvb_maxsize` = '32768',
`mysmiliesvb_totalsmilies` = '50',
`mysmiliesvb_totalsize` = '1048576',
`groupvbmembermap` = '7',
`gb_permissions` = '3',
`unreq_perms` = '3'
WHERE usergroupid=6;

MySQL Error : Unknown column 'mgccustomusergroupperms' in 'field list'
Error Number : 1054

[Jase2]

If you had a previous install, please could you uninstall before trying to install the new updated, product file.

[Tettinntil]

I haven't installed it before. And I've uninstalled and tried to install again several times.

[SpeedyHire]

The hack looks good, only 1 think i dont like and maybe i just not installed it right. When you open a ticket is opens a new thread great, but when you close a ticket it dont close the thread

[dancue]

Paul or Jase,
I just upgraded to gold and was wondering if the settings were automatically saved from one version to another?

I looked at my settings and they looked like they had been kept the same, but I just want to make sure that I did install it correctly.

Thanks.

---edit---
After looking at the above post about uninstalling before upgrading I realized that I did not do that.
I have not gotten an error thus far, and I can see that the branding is now saying 1.0 gold. Should I still uninstall and then reinstall?

Thanks.

[Jase2]

It should just say: (Powered By HelpCenter Version 1.0)

However, I don't think Paul updated the product file. So, I have posted the product in post #482. There is no need to uninstall then re-install - you can just overwrite, providing you get no errors.

[dancue]

(Powered By HelpCenter Version 1.0 Gold!)

that is what it says on mine. Did I do something wrong?

[dancue]

I think it's Hasann's mod that is changing it to add "Gold!" in there.

[Jase2]

Ah, yes it must be that. Hassan will need to change it.

[Tettinntil]

I'm sorry. It wasn't this mod that caused my error.