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vBHelp Desk · **Released**: 02-02-2003

This si a help desk program created to be integrated with your vbulletin. It allows people to make tickets, and tickets create new threads that are specialy decorated with a status box, that contains the status of the ticket. There are admin features to allow custimization of the words used for open, Resolved, and even the catagories and priorities too. you can close tickets from the post for it as well as reopen them, also you can do it from the admin panel as well.

NOTES:
When doing permissions remove the permission that says "Can Search" from non staff usergroups for the helpdesk forum.

Screenshots:
the help desk home page:

The new ticket page:

Thread with admin options in status bar:

the Zip

vbhelpdesk v1.2

rrnolan · #42 02-12-2003, 05:24 PM

I have 4 moderators and 4 admins

Whenever anyone posts a ticket the only ticket that can be seen is the ones you yourself post. I can not see tickets that any of my other admins are posting and they can not see mine. Is this working right? Is there a way for us all to see eachothers tickets?

lalo landa · #43 02-15-2003, 03:47 PM

Quote:

Originally posted by vortech
Is there any way to do email to ticket in this hack. If so it would be a GREAT system then.

That will be grate....
When i close the ticket the system send to the ticket author a new pm (advice).

Can anyone do that?

Zachery · #44 02-15-2003, 09:31 PM

zajako is unable to post here, however you can get ahold of him on aim: Zajako2

rrnolan · #45 02-15-2003, 09:50 PM

Quote:

Originally posted by rrnolan
I have 4 moderators and 4 admins

Whenever anyone posts a ticket the only ticket that can be seen is the ones you yourself post. I can not see tickets that any of my other admins are posting and they can not see mine. Is this working right? Is there a way for us all to see eachothers tickets?

Anyone know the answer to this?

Xyphen · #46 02-16-2003, 01:03 AM

Quote:

Originally posted by kalin_AR
Hi

This hack looks good but I have a question.

I want to set up a user group for each of my customers. Each user group has its own set of private forums.

I would like each user group to be able to creat a ticket only in their forums and not in a public area or someone elses forum.

This was each customer can only see the tisckets relating to them.

Another question.

I would like to be able to allocate one OR more support people to each ticket to make them responsible for the life of that ticket.

And then of course to be able to view by support person the tickets assigned to them and their status.

And then to report by tickets by customer and support person by status too.

Of course it may be easier to pull a report from the database but howfar will your hack go?

Do you want to take it as far as I've listed and how much do I need to pay you to get it this far?

Sorry but I dont have time to beat about the bush here.

Thanks

Kalin

I want something like this for my customers, so only the customers can see the ticket forum and create tickets. Another usergroup needs to be created such as Customer or Premium Member and then only them are allowed to see the tickets, post, edit them.

Another question:
How can I make it so, there is a list of all tickets, created by whomever, and it displays their information. and when a ticket is resolved, we pick resolved from the drop down menu, and when the tickets list is displayed, it shows [resolved] beside the title or [fixed] or something like that. This should be seeable by all customers or premium members.

Is it possible to do this??

A VERY GREAT HACK, VERY USEABLE FOR PEOPLE WHO OWN A HOSTING COMPANY AND A FORUM!!

Xyphen · #47 02-16-2003, 01:07 AM

I own a hosting company, i was wondering if you can make it so, that when a customer posts a ticket, they are asked to enter their site URL, such as sub.domain.com or www.domain.com
so its much easier for us to look into the ticket..

pattox · #48 02-16-2003, 02:41 AM

Its decent, Ive made a better one for 2.1x

Xyphen · #49 02-16-2003, 12:53 PM

Also, is this compatible with 2.3.0?

Xyphen · #50 02-16-2003, 01:25 PM

I get this error when I try to make a Ticket..

PHP Code:


			
Database error in vBulletin 2.3.0:



Invalid SQL: SELECT DISTINCT user.email FROM moderator,user WHERE moderator.userid=user.userid AND forumid IN () AND (newthreademail=1 OR newpostemail=1)

mysql error: You have an error in your SQL syntax near ') AND (newthreademail=1 OR newpostemail=1)' at line 1



mysql error number: 1064



Date: Sunday 16th of February 2003 07:16:27 PM

Script: [url]http://www.solo-tech.net/forums/forums/newticket.php?action=donewticket[/url]

Referer: [url]http://www.solo-tech.net/forums/newticket.php[/url]

C.Birch · #51 02-16-2003, 02:07 PM

Quote:

Originally posted by AViO 07
Also, is this compatible with 2.3.0?

I have it running on 2.3.0 had no probs at all so nice hack beats trying to install pdesk again that you NOW have to buy.

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