Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[macc]

Originally Posted by PaulSonny

Sorry about the late reply, been having a few problems but everything seems sorted now.




The ticketview problem was solved in a previous release, I wonder if the upgrade hasnt worked correctly, could you please download the latest package, uninstall the product and then install as new and overwrite all files.

See if this corrects your problem.


Thanks very much, Paul.

Thanks for reply and help!
i do what you say and now is ok..no database errors but on bottom of page is still rc1 ver.!

regards and thanks

macc

[Jase2]

If it is still showing (Powered By HelpCenter Version 1.0 Release Candidate 1) -- then please use this PRODUCT. I think Paul forgot to update it here @ vbulletin.org

[macc]

Thanks .. i just install addons - help center statistics and that fixed problem !

regards and thanks again

macc

[Jase2]

The PRODUCT above is the default product and will fix your problem with the version number.

Please note: We do not officially provide support for modified code. (Only hacks released by us are supported, in which case you need to be a PS Supporter.)

[macc]

Thanks - done with product above !

regards

macc

[pushedx]

I just installed this product and begin looking through it. Looks great but I have a lot of requests / features I'll post on the other site Nice work!

[VargTimmen]

With this Mod I can't edit my usergroup preferences. What's the problem?
Everytime I got a database error.

[Jase2]

Did you have a previous installation? Uninstall your current product, then install a new, updated one. DO NOT overwrite. If that doesn't work, post the database error.

[VargTimmen]

Mea culpa!
The db errors were caused by another Mod. This one here workes out fine. Great job and thank you big time

[Jase2]

Thanks for letting us know.